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4.8 out of 5

"Stayed there for 5 nights. Great location. Not far from Shinjuku Station. Whenever I needed to go somewhere the staff were great and would mark i ... " More

By a verified traveller on Sat 19 May 2018

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Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£38* Per night/room 10 Mar - 11 Mar

Executive Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Citadines Shinjuku Tokyo's quiet location gets high marks from our customers. During your stay, you're just a quick walk from Shinjuku Gyoen National Garden. Enjoy features like free WiFi in public areas, plus a 24-hour fitness centre and dry cleaning service. Built in 2008, this 3.5-star aparthotel has 160 aparthotels over 12 floors. Each apartment includes amenities such as free WiFi and a deep-soaking bathtub.

  • Each apartment offers a kitchenette, a washer/dryer and a deep-soaking bathtub
  • Free WiFi and wired Internet
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests really like the accommodation for the comfy beds, nice bathrooms and low noise level
  • Within a 15-minute walk of Isetan Department Store Shinjuku and Robot Restaurant

Citadines Shinjuku Tokyo ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines Shinjuku Tokyo

Everyone (2) Couples (1)
5 out of 5

Very nice hotel - very friendly and helpful staff.

Stayed there for 5 nights. Great location. Not far from Shinjuku Station. Whenever I needed to go somewhere the staff were great and would mark it on a map or write the location down on a piece of paper in Japanese so that I could give it to taxi driver. Highly recommended!

Posted by on 19 May 2018

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4 out of 5

Mainio hotelli mutkattomuutta arvostavalle

Pros: Huoneiden siisteys, henkilökunnan ystävällisyys, mahdollisuus pestä pyykkiä ja laittaa ruokaa
Cons: Ilmastointi oli varsin voimakas, ilmastointinuha oli tosiasia
Location: Sijainti on erinomainen! Pelkästään Shinjukun alueella riittää tutkittavaa useammaksikin päiväksi
Hotellin sijainti on varsin mainio. Shinjuku itsessään tarjoaa massiivisen määrän tutkittavaa ja liikenneyhteydet muualle kaupunkiin ovat loistavat. Julkinen liikenne kaupungissa on muutenkin erinomainen. Hotellihuoneen puhtaanapito on ensiluokkaista ja mahdollisuus pestä pyykkiä on kevyesti matkaavalle loistava palvelu. Myös ruuanlaittomahdollisuus on mainio, lähistöllä on paljon hyviä kauppoja joista voi ostaa ainekset vaikka kokonaiseen ateriaan. Suosittelen lämpimästi matkailijalle joka arvostaa mutkattomuutta ylellisyyden sijaan.

Posted by on 6 Nov 2017

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5 out of 5

Vraiment super, moderne,propre, grande chambre

Pas grand chose a critiquer,peut être une peu l'organisation du petit déjeuner ou il manque du personnel, autrement,tout est très bien, aller y les yeux fermés

Posted by on 24 Jul 2017

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5 out of 5
Angenehm, sauber und an guter Lage. Sehr empfehlenswert.

Posted by on 9 Aug 2016

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Property Features

As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness centre, concierge services, and laundry facilities. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features dry cleaning/laundry services, a television in common area, and a lift. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

  • 1 building
  • 160 guestrooms or units
  • 12 levels
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Fridge
  • Microwave


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge)


  • Airport: Tokyo (HND-Haneda) (27 km / 16.8 mi)
  • Train station: Seibu-Shinjuku Station (1.5 km / 0.9 mi)
  • Metro station: Shinjuku-gyoemmae Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Shinjuku Tokyo offers 160 forms of air-conditioned accommodation with washers/dryers and a safe. Flat-screen televisions come with satellite channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, toilets with an electronic bidet and complimentary toiletries. This Tokyo aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Washer and dryer
  • Deep-soaking tub
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Microwave
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness centre.


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note that buffet meal service is not available at this property until further notice.

This property’s buffet breakfast service is suspended through December 31, 2021.

A scheduled power outage will take place on April 19, 2021 from 12-2 PM.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 72 hours between bookings.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours


Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 2750 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Hotel Tokyo Shinjuku
  • Citadines Shinjuku Tokyo
  • Citadines Tokyo Shinjuku
  • Citadines Tokyo Hotel Shinjuku
  • Citadines Tokyo Shinjuku Hotel Shinjuku
  • Shinjuku Citadines Tokyo Hotel
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Tokyo Shinjuku Hotel
  • Citanes Shinjuku Tokyo
  • Citadines Shinjuku Tokyo Tokyo
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Shinjuku Tokyo Aparthotel Tokyo

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.