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4.2 out of 5

"Stayed there for 5 nights. Great location. Not far from Shinjuku Station. Whenever I needed to go somewhere the staff were great and would mark i ... " More

By a verified traveller on Sat 19 May 2018

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Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£125* Per night/room 18 Apr - 19 Apr

Executive Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the clean apartments at Citadines Shinjuku Tokyo. During your stay, you'll be within walking distance of Isetan Department Store Shinjuku. Enjoy features like free WiFi in public areas, plus a 24-hour gym and breakfast (surcharge). Built in 2008, this comfortable aparthotel has 160 apartments over 12 floors. Each apartment includes amenities such as free WiFi and a deep-soaking bath.

  • Each apartment offers a kitchenette, a deep-soaking bath and a flat-screen TV
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by foot from Isetan Department Store Shinjuku and a 1-minute drive from Omoide Yokocho

Citadines Shinjuku Tokyo ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines Shinjuku Tokyo

Everyone (2) Couples (1) Family (1)
5 out of 5

Very nice hotel - very friendly and helpful staff.

Stayed there for 5 nights. Great location. Not far from Shinjuku Station. Whenever I needed to go somewhere the staff were great and would mark it on a map or write the location down on a piece of paper in Japanese so that I could give it to taxi driver. Highly recommended!

Posted by on 19 May 2018

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2 out of 5
Le personnel était sympathique mais l'hôtel n'était pas du tout propre et pas seulement la chambre. Il y avait aussi les couloirs, la buanderie et l'ascenseur qui tombaient en miettes et la moquette sentait. Notre chambre était plus petite que sur la photo (nous avions un petit canapé au lieu d'un grand). Je ne dirais pas que c'est un 3 étoiles.

Posted by on 29 Sep 2023

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Comment from Hotel Management

2 Oct 2023 by Guest Service Team

Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We apologize that many of areas in our property was not cleaned well.We will share your feedback to our housekeeping team to maintain all the area clean. Thank you for taking your time. Sincerely yours,

4 out of 5

Mainio hotelli mutkattomuutta arvostavalle

Pros: Huoneiden siisteys, henkilökunnan ystävällisyys, mahdollisuus pestä pyykkiä ja laittaa ruokaa
Cons: Ilmastointi oli varsin voimakas, ilmastointinuha oli tosiasia
Location: Sijainti on erinomainen! Pelkästään Shinjukun alueella riittää tutkittavaa useammaksikin päiväksi
Hotellin sijainti on varsin mainio. Shinjuku itsessään tarjoaa massiivisen määrän tutkittavaa ja liikenneyhteydet muualle kaupunkiin ovat loistavat. Julkinen liikenne kaupungissa on muutenkin erinomainen. Hotellihuoneen puhtaanapito on ensiluokkaista ja mahdollisuus pestä pyykkiä on kevyesti matkaavalle loistava palvelu. Myös ruuanlaittomahdollisuus on mainio, lähistöllä on paljon hyviä kauppoja joista voi ostaa ainekset vaikka kokonaiseen ateriaan. Suosittelen lämpimästi matkailijalle joka arvostaa mutkattomuutta ylellisyyden sijaan.

Posted by on 6 Nov 2017

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5 out of 5

Vraiment super, moderne,propre, grande chambre

Pas grand chose a critiquer,peut être une peu l'organisation du petit déjeuner ou il manque du personnel, autrement,tout est très bien, aller y les yeux fermés

Posted by on 24 Jul 2017

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5 out of 5
Angenehm, sauber und an guter Lage. Sehr empfehlenswert.

Posted by on 9 Aug 2016

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Property Features

As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness centre, tour or ticket assistance, and vending machine. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

  • 1 building
  • 160 guestrooms or units
  • 12 levels
  • Built in 2008
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Seibu-Shinjuku Station (1.5 km / 0.9 mi)
  • Metro station: Shinjuku-gyoemmae Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions come with satellite channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Deep-soaking bath
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Microwave
  • Kitchenware
  • Combined shower/bath
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Stair-free path to entrance
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

A scheduled power outage will take place on June 5, 2024, from noon to 4PM. All facilities that use power, including the lift and car park will not be available during this time.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4840.0 per day.
  • Cots (infant beds) are available for JPY 550.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property is professionally cleaned

Safety features at this property include a fire extinguisher, a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. The property is professionally cleaned.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1320 for adults and from JPY 660 for children
  • Self-parking fee: JPY 2750 per night
  • Crib (infant bed) fee: JPY 550.0 per day
  • Rollaway bed fee: JPY 4840.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Hotel Tokyo Shinjuku
  • Citadines Shinjuku Tokyo
  • Citadines Tokyo Shinjuku
  • Citadines Tokyo Hotel Shinjuku
  • Citadines Tokyo Shinjuku Hotel Shinjuku
  • Shinjuku Citadines Tokyo Hotel
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Tokyo Shinjuku Hotel
  • Citanes Shinjuku Tokyo
  • Citadines Shinjuku Tokyo Tokyo
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Shinjuku Tokyo Aparthotel Tokyo

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.