5 Jul 2023 by Guest Service Manager
Thank you for choosing to stay at Crowne Plaza Toronto Airport Hotel. I appreciate you taking the time to provide feedback in regard to your recent experience with us. We take pride in creating a rewarding experience for each of our guests and I am sorry to hear that on this occasion we did not meet all of your expectations.
Crowne Plaza Toronto Airport, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 12000 square feet (1115 square metres) and includes a conference centre. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Crowne Plaza Toronto Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. A complete renovation of Crowne Plaza Toronto Airport, an IHG Hotel was completed in August 2020. This 4-star Toronto hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless
Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)
Crowne Plaza Toronto Airport, an IHG Hotel offers 528 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 5:30 AM to 10 AM.
The Cannery Kitchen – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
The Cannery Social – This bar serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Crowne Plaza Toronto Airport, an IHG Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
