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4.0 out of 5

"Good location close to the downtown shopping area. Hotel was fine for a quick few days trip and didn't spend much time in the room. Rooms are a decent ... " More

By Matt London on Tue 19 Apr 2016

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Hotel Description

Sheraton Centre Toronto Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Nathan Phillips Square. Enjoy features like 2 restaurants, a full-service spa and an indoor pool. This 4-star hotel has 1372 rooms over 43 floors. Each room includes amenities such as cable TV channels and an iPod dock.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and cable TV
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to Ayurvedic treatments, massages or manicures and pedicures at Senses Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and a sauna
  • Guests speak favourably about the family-friendly amenities and the proximity to public transport
  • Steps from Nathan Phillips Square and Queen Street
  • Dogs welcome free of charge (restrictions apply)

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£101* Per night/room 8 Nov - 9 Nov

Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 Queen Bed, Business Lounge Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Business Lounge Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sheraton Centre Toronto Hotel ratings based on 13 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Centre Toronto Hotel

Everyone (3) Couples (3) Business (1) Family (2) Friends (2) Other (2)
5 out of 5

Posted by on 28 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by General Manager

Dear Guest, all of us at Sheraton Centre Toronto Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Tim Reardon, General Manager

4 out of 5

Posted by on 11 Jun 2019

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4 out of 5

City break

Good location close to the downtown shopping area. Hotel was fine for a quick few days trip and didn't spend much time in the room. Rooms are a decent size. Good gym and pool. Charge for internet is annoying and connection wasn't very good.

Posted by on 19 Apr 2016

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4 out of 5

Wonderful pretty Christmas visit

I had a very good stay. Staff lovely and helpful. Location allowed for easy access to many places in the city. Clean well appointed room. Shower pressure a bit low. Hopefully will be better next time.

Posted by on 31 Dec 2015

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2 out of 5

Sarcastic Staff and non-existent security

After reading that our valuables were NOT safe in the in-room safe we asked a male member of staff on the front desk, if we could have a security box in reception, as suggested by the information in the room. he seemed to think it was funny and said that he didn't think it likely that somebody would break-in to our room and then into the safe... There was no security and lots of vagrants within the lounge area. The woman on the travel desk told us that we were overreacting to the threat of impending Hurricane Sandy... all I asked was whether we shold be concerned, as we had to go out that night!

Posted by on 11 Nov 2012

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3 out of 5

Noisy Stay at the Sheraton

Our hotel room was located on the 7th floor of the Queen Street tower overlooking New City Hall. The noise level was very bad. We could hear all the night and very early morning traffic even people talking outside the building. Because of this we were awake very very early every morning. I have stayed in the Sheraton on a few occasions and the room was also located in the queen street tower but overlooking the CN Tower. No noise at all The cost for parking was outrageous $45.00 per day this should be reviewed.

Posted by on 14 Sep 2010

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5 out of 5

Sehr schönes Hotel

Das Zimmer war sehr schön. Schöne Aussicht auf die Stadt.

Posted by , from Schweiz on 2 Aug 2018

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3 out of 5

Remontin tarpeessa

Sijainniltaan ihan huippupaikka, mutta kaipaisi perusteelllista remonttia. Huoneet aika nuhruisia ja osa meistä reagoi pölylle

Posted by on 3 Jan 2015

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4 out of 5

Bon séjour , bien situer

Séjour 6 nuits, chambres nickel ,lit king size au top, idéalement situé dans le quartier financier . À 2 pas du eaton center et dundas square pour le shopping . Je recommande sans problème .

Posted by on 15 Nov 2014

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4 out of 5

in die Jahre gekommen

Das Hotel ist sehr zentral und zu Fuss gut erreichbar. Es ist sehr sauber und die Zimmer gross, jedoch langsam in die Jahre gekommen.

Posted by on 11 Sep 2014

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About the Sheraton Centre Toronto Hotel

Location 123 Queen St W, Toronto, ON M5H2M9

Property Features

Sheraton Centre Toronto Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business centre on site. A 24-hour fitness centre, a sauna, and spa services are also featured at the eco-friendly Sheraton Centre Toronto Hotel. For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 1372 guestrooms or units
  • 43 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Laundry facilities
  • Fridge (on request)
  • Microwave (on request)
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (27.8 km / 17.3 mi)
  • Train station: Toronto Union Station (1.3 km / 0.8 mi)
  • Metro station: Osgoode Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Centre Toronto Hotel offers 1372 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

  • iPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Sheraton Centre Toronto Hotel has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Spa Services

Senses Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 28 per person (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per day (rates may vary)
  • Self-parking fee: CAD 52 per day
  • Valet parking fee: CAD 52 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: CAD 20 per day
  • In-room microwave fee: CAD 20 per day
  • Rollaway bed fee: CAD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Toronto Centre
  • Hotel Toronto Centre
  • Sheraton Centre Toronto
  • Sheraton Centre Toronto Hotel
  • Sheraton Hotel Toronto Centre
  • Sheraton Toronto Centre
  • Sheraton Toronto Centre Hotel
  • Toronto Centre Hotel
  • Toronto Centre Sheraton
  • Sheraton Hotel Downtown Toronto
  • Sheraton Toronto Downtown
  • Sheridan Hotel Toronto
  • Toronto Sheraton
  • Sheraton Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Hotel
  • Sheraton Centre Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Hotel Toronto

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.