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"the room I had was very pleasant and comfortable though the bathroom and décor was a little dated. there was no heating radiator in the bathroom eithe ... " More

By a verified traveller on Mon 13 Jan 2020

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£128* Per night/room 22 Aug - 23 Aug

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Quadruple Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at The Heritage Hotel. During your stay, you're just a quick walk from Princess Theatre. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This 3-star hotel has 24 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, room service and coffee makers
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a beachfront location while dining at Appleby's Bar And Restaur
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, a terrace and TV in a common area
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 2-minute drive from Princess Theatre and 12 minutes from Babbacombe Beach

The Heritage Hotel ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Heritage Hotel

Everyone (2) Family (3)
4 out of 5
the room I had was very pleasant and comfortable though the bathroom and décor was a little dated. there was no heating radiator in the bathroom either which I felt was essential after a shower ! hotel ideally situated for the seafront, town and amenities.

Posted by on 13 Jan 2020

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4 out of 5
We had a late arrival and the staff were able to accommodate this. Also, having arrived shortly before last orders they were happy to allow us to finish our drinks in a leisurely fashion. Room was clean, bathroom looked like it was newly fitted and amenities were provided. Beds a little hard for my tastes but was able to get a good night sleep. An excellent location, with sea views

Posted by on 18 Apr 2019

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1 out of 5

Basic & dated facilities

No wheelchair access, the lift has been out of order for ages, the room has no facility for a disabled guest. The carpet is dirty. The facilities need a complete remake. We booked to stay for 6 days. We could not spend even one night at this hotel. We had to check out and book elsewhere on the evening of arrival!

Posted by on 25 Dec 2017

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Comment from Hotel Management

3 Jan 2018 by Mel

Thank you for your comments. We are in the middle of a refurbishment at the moment the whole of the hotel will be re-carpeted and the bedrooms are being decorated with wallpaper and fresh paint. Unfortunately the lift is going to cost thousands upon thousands to repair which is out of our budget at the moment.

4 out of 5
Views where fantastic but rooms could do with redecorating but as they are it's still great and I couldn't fault anything els will definitely go against next year thanks for everything we had a great time

Posted by , from nottingham on 12 Aug 2017

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Renovations + Closures

The following facilities or services will be unavailable from July 20 2021 to July 28 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

The property is closed between 2 December and 31 January.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. An indoor pool, a terrace, and a picnic area are also featured at the business-friendly The Heritage Hotel. Self parking is free. This 3-star Torquay hotel is smoke free.

  • 24 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Front desk (limited hours)
  • Storage area for luggage
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Exeter (EXT-Exeter Intl.) (43.6 km / 27.1 mi)
  • Train station: Torquay Station (0.9 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

The Heritage Hotel offers 24 forms of accommodation with coffee/tea makers and free toiletries. 20-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free continental breakfast daily from 8 AM to 10:00 AM.

Appleby's Bar And Restaur – This beachfront restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:30 AM - 9:00 PM. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 9:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Torquay
  • Heritage Torquay
  • The Heritage Hotel Torquay, Devon
  • The Heritage Hotel Hotel
  • The Heritage Hotel Torquay
  • The Heritage Hotel Hotel Torquay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.