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"Check in and check out - same receptionist, not happy or helpful...didn’t exchange any pleasantries. " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

The comfortable rooms at The Imperial Torquay get good marks from our customers. During your stay, you're just a quick walk from Living Coasts. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 152 rooms over 9 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Regatta Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to aromatherapy, body treatments or facials at the spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes an outdoor tennis court and a health club
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 6 minutes by car from Princess Theatre and 11 minutes from Babbacombe Beach
  • Dogs welcome for a fee (restrictions apply)

Comfort Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£82* Per night/room 5 Jul - 6 Jul

Premium Double Room, 1 Double Bed, Bay View (Balcony or Terrace)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, Bay View (Balcony or Terrace)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room, 1 Bedroom

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Suite, 1 Double Bed, Bay View (No Balcony Access)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Imperial Torquay ratings based on 15 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Imperial Torquay

Everyone (12) Couples (2)
3 out of 5
Check in and check out - same receptionist, not happy or helpful...didn’t exchange any pleasantries.

Posted by on 18 Nov 2019

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Comment from Hotel Management

9 Dec 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay with us. We really appreciate our guests feedback and I will share your comments with the Hotel Team. I do hope we can welcome you back to the Hotel soon.

2 out of 5
Booked a comfort room. Bed was up against the wall so had to climb over my wife to use the bathroom have not experienced the bed being up against the wall before. Could not use the balcony as was locked off for repairs and the safe did not work. All in all did not consider this value for money. Very disappointed and did not contribute to enhancing our first trip to Torquay.

Posted by on 2 Sep 2019

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5 out of 5
Position and views from hotel are amazing.. dinner service so slow, 2hrs 15mins for a 3 course meal..but on the plus side, amazing views from restaurant and with a bottle of wine, who minds!

Posted by on 15 Jul 2019

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Comment from Hotel Management

13 Aug 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay with us. We really appreciate your feedback. I will share the comments you have given us with the Hotel Team.

4 out of 5
Liked most things, room was great the view was amazing. Was not keen on paying beforehand and then on leaving told there was more to pay.

Posted by on 27 May 2019

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Comment from Hotel Management

8 Jun 2019 by Management response

Dear Anonymous, Thank you for your review. I'm glad that overall you have enjoyed your stay with us. I will share your comments with rest of the team.

2 out of 5
Liked room and staff breakfast good Evening meal disgusting had to wait 35 minutes for main course 1meal was cold and the other was inedible did complain to waitress but nothing was done about the bill

Posted by on 21 Mar 2019

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Comment from Hotel Management

1 May 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay at the Hotel. We really appreciated our guests feedback. I am sorry that your meal was not up to expectations and the team did not respond to your complaint in the correct manner. I will discuss this further with the Restaurant Manager so he can investigate. I do hope that you will return to the Hotel so we can restore your faith and show this is not our usual standard.

4 out of 5
Great value for money and very good service staff were friendly and the breakfast good choice of food. Would definitely book again to stay.

Posted by on 17 Mar 2019

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Comment from Hotel Management

16 Apr 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay with us. We really appreciate our guests feedback. I will share the comments you have given us with the Hotel Team.

4 out of 5

Great hotel room view, great location.

Pros: The large room and the view
Cons: Fix the problem that closed our, and other rooms, access to the balcony. Sitting out there enjoying the view would have been fantastic.
Location: Harbour, shops and bars within 5 minutes walk.
Myself and my wife stayed here for two nights over the recent bank holiday. Loved the hotel, room was the size of a tennis court and the bed was huge and comfortable. Room cleaned each day. Amazing view from our room over the bay, we were lucky with the weather. Our balcony was closed for maintenance, which was a shame. Also we had a fire alarm evacuation one morning, but better safe than sorry. Loved having a drink on the terrace over looking the bay, gorgeous. 5 minutes walk to the harbour and bars. Definitely going to return.

Posted by , from cannock on 2 Sep 2017

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4 out of 5

Nice hotel, good location but rooms far too hot!

Pros: Location and history
Cons: Room comfort and more affordable breakfasts!
Location: Torquay just a 10 minute walk away and the harbour offered boat trips, big wheel and a big roundabout. Fairground close by too.
Nice 6 day stay with family, room was far too hot even with windows open (you could only open about 2 inches!). Cleanliness in room was excellent. Not enough hangers but are there ever. Breakfast overpriced at almost £50 for 3 people. Dinner was very good value on the set menu and service was very good. Also very knowledgeable about gluten free. Swimming pool outside was a bit dirty but the indoor one was lovely and our grandson loved it. All in all a very pleasant stay. Next time would like a sea facing room with air conditioning option

Posted by , from Surrey on 15 Aug 2017

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4 out of 5
Very comfortable room,with excellent bathroom,would stay again.

Posted by on 27 Jun 2017

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5 out of 5

Superb views.

Pros: The views.
Cons: Needs a bit of an up date re decor.
Location: Easy walk into the centre of Torquay
First class service and what was expected. A hotel with beautiful views.

Posted by , from Northumberland on 25 Apr 2017

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Renovations + Closures

This property is closed from 24 March 2020 to 3 July 2020 (dates subject to change).

Property Features

The Imperial Torquay offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a health club, and spa services are also featured at the business-friendly The Imperial Torquay. For a fee, parking is available. This Victorian Torquay hotel is smoke free.

  • 152 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Exeter (EXT-Exeter Intl.) (45.2 km / 28.1 mi)
  • Train station: Torquay Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Imperial Torquay offers 152 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Regatta Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include an outdoor tennis court and a health club.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and an acrylic shield is in place between staff and guests in main contact areas. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property will place a credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 7.00 per day
  • Pet fee: GBP 10 per pet, per night
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Imperial Torquay
  • Imperial Hotel Torquay
  • Imperial Torquay
  • Imperial Torquay Hotel
  • Torquay Hotel Imperial
  • Torquay Imperial
  • Torquay Imperial Hotel
  • The Imperial Hotel Torquay
  • The Imperial Torquay Hotel
  • The Imperial Torquay Torquay
  • The Imperial Torquay Hotel Torquay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.