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"A wonderful hotel in superb location, the third time we have stayed there with our friends. This place has an elegance, perhaps of a bygone era. Subli ... " More

By a verified traveller on Thu 20 Aug 2020

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Comfort Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£91* Per night/room 17 May - 18 May

Premium Double Room, 1 Double Bed, Bay View (Balcony or Terrace)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, Bay View (Balcony or Terrace)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room, 1 Bedroom

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Suite, 1 Double Bed, Bay View (No Balcony Access)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The spacious rooms at The Imperial Torquay get high marks from our customers. During your stay, you're just a quick walk from Peaked Tor Cove Beach. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 152 rooms over 9 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Regatta Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to aromatherapy, body treatments or facials at the spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes an outdoor tennis court and a health club
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 2-minute drive from Princess Theatre and 11 minutes from Babbacombe Beach
  • Dogs welcome for a fee (restrictions apply)

The Imperial Torquay ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Imperial Torquay

Everyone (15) Couples (2)
4 out of 5

Posted by on 9 Sep 2020

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Comment from Hotel Management

14 Oct 2020 by Guest Relations

Good Evening, Thank you for choosing to stay at the Imperial in Torquay. Kind Regards The Imperial Team

4 out of 5

Posted by on 26 Aug 2020

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Comment from Hotel Management

14 Oct 2020 by Guest Relations

Good Evening, Thank you for choosing to stay at the Imperial in Torquay. Kind Regards The Imperial Team

5 out of 5
A wonderful hotel in superb location, the third time we have stayed there with our friends. This place has an elegance, perhaps of a bygone era. Sublime views of the wraparound bay, all the way to Berry Head. The sound of whistling wind coming through a pipe in the bathroom made us feel that we were on a ship at sea, felt cosy and close to the elements- in a nice way! The only thing we felt could be improved would be the addition of a few biscuits in the tea/ coffee making tray- nice for when coming in after a night out in Torquay! otherwise, all great.

Posted by , from Derby, UK on 20 Aug 2020

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Comment from Hotel Management

5 Sep 2020 by Guest relations

Dear Liz, Thank you for taking the time to review your stay with us. We really appreciate your feedback and I will share your comments with the Team. We look forward to welcoming you back to The Imperial.

5 out of 5

Posted by on 14 Jul 2020

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3 out of 5
Check in and check out - same receptionist, not happy or helpful...didn’t exchange any pleasantries.

Posted by on 18 Nov 2019

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Comment from Hotel Management

9 Dec 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay with us. We really appreciate our guests feedback and I will share your comments with the Hotel Team. I do hope we can welcome you back to the Hotel soon.

2 out of 5
Booked a comfort room. Bed was up against the wall so had to climb over my wife to use the bathroom have not experienced the bed being up against the wall before. Could not use the balcony as was locked off for repairs and the safe did not work. All in all did not consider this value for money. Very disappointed and did not contribute to enhancing our first trip to Torquay.

Posted by on 2 Sep 2019

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5 out of 5
Position and views from hotel are amazing.. dinner service so slow, 2hrs 15mins for a 3 course meal..but on the plus side, amazing views from restaurant and with a bottle of wine, who minds!

Posted by on 15 Jul 2019

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Comment from Hotel Management

13 Aug 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay with us. We really appreciate your feedback. I will share the comments you have given us with the Hotel Team.

4 out of 5
Liked most things, room was great the view was amazing. Was not keen on paying beforehand and then on leaving told there was more to pay.

Posted by on 27 May 2019

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Comment from Hotel Management

8 Jun 2019 by Management response

Dear Anonymous, Thank you for your review. I'm glad that overall you have enjoyed your stay with us. I will share your comments with rest of the team.

2 out of 5
Liked room and staff breakfast good Evening meal disgusting had to wait 35 minutes for main course 1meal was cold and the other was inedible did complain to waitress but nothing was done about the bill

Posted by on 21 Mar 2019

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Comment from Hotel Management

1 May 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay at the Hotel. We really appreciated our guests feedback. I am sorry that your meal was not up to expectations and the team did not respond to your complaint in the correct manner. I will discuss this further with the Restaurant Manager so he can investigate. I do hope that you will return to the Hotel so we can restore your faith and show this is not our usual standard.

4 out of 5
Great value for money and very good service staff were friendly and the breakfast good choice of food. Would definitely book again to stay.

Posted by on 17 Mar 2019

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Comment from Hotel Management

16 Apr 2019 by Guest relations

Good Afternoon, Thank you for taken the time to review your stay with us. We really appreciate our guests feedback. I will share the comments you have given us with the Hotel Team.

Renovations + Closures

This property is closed from 31 December 2020 to 16 May 2021 (dates subject to change).

Property Features

The Imperial Torquay offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A seasonal outdoor pool, a health club, and spa services are also featured at the business-friendly The Imperial Torquay. For a fee, parking is available. This Victorian Torquay hotel is smoke free.

  • 152 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Exeter (EXT-Exeter Intl.) (45 km / 28 mi)
  • Train station: Torquay Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Imperial Torquay offers 152 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.

Regatta Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court and a health club.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

  • Credit card pre-authorisation
  • Cashless transactions are available
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.00 for adults and GBP 15.00 for children (approximately)
  • Self-parking fee: GBP 7.00 per day
  • Pet fee: GBP 10 per pet, per night
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Imperial Torquay
  • Imperial Hotel Torquay
  • Imperial Torquay
  • Imperial Torquay Hotel
  • Torquay Hotel Imperial
  • Torquay Imperial
  • Torquay Imperial Hotel
  • The Imperial Hotel Torquay
  • The Imperial Torquay Hotel
  • The Imperial Torquay Torquay
  • The Imperial Torquay Hotel Torquay

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:30 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.