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3.7 out of 5

"This is a difficult one. On the one hand the accommodation is nicely presented and the grounds are very nice. Unfortunately, the service isn't what ... " More

By a verified traveller on Tue 20 Aug 2019

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Apartment, 2 Bedrooms (5ad)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms (4ad)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms (6ad)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom (1ad)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Apartment, 2 Bedrooms (3ad)

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

Apartment, 3 Bedrooms (4ad)

Bed Count 6 Twin Beds Maximum Occupancy 8 Max

Hotel Description

During your stay at Ona Mar Menor – The Residence, you're just a quick walk from Mar Menor Golf. Enjoy features like free WiFi in public areas and free self-parking, plus 7 restaurants. Built in 2000, this comfortable aparthotel has 122 apartments over 3 floors. Each apartment includes amenities such as free WiFi and a kitchen.

  • Each apartment offers a kitchen, a washer/dryer and a balcony or patio
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 7 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at SENZIA
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a gym
  • Steps from Mar Menor Golf and 7 minutes by car from Club de Golf Torre Pacheco
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee

Ona Mar Menor – The Residence ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ona Mar Menor – The Residence

Couples (1) Family (3)
3 out of 5
This is a difficult one. On the one hand the accommodation is nicely presented and the grounds are very nice. Unfortunately, the service isn't what I was hoping for. During a 10 day stay we didn't have towels or linen changed once. We requested bath towels and were given hand towels. If you're looking to do any cooking at the apartment you will be limited by a lack of pots pans etc. The electricity circuit board would trip repeatedly if the hob was on and worryingly the smoke alarm had been taken off the ceiling. A few small changes could make such a huge difference. We enjoyed our stay but we just felt a little short changed. Unless you're planning on staying on site all your break, you will need a car. All told it wasn't bad...it just wasnt great.

Posted by on 20 Aug 2019

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4 out of 5
The properties are large and have plenty of room. They are spotlessly clean and well maintained. They are well equipped and any problems are given immediate attention. Since our last visit there has been the addition of traffic calming measures which have been oversealously installed.

Posted by on 5 Apr 2019

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4 out of 5
War genau so wie erwartet. Werden wieder kommen.

Posted by on 21 Feb 2024

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Comment from Hotel Management

7 Mar 2024 by Ona Mar Menor

Lieber Gast,Vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Ihnen der Aufenthalt gefallen hat.Wir hoffen, Sie bald wiederzusehen.Mit freundlichen Grüßen,

About the The Residences at Mar Menor Golf Resort

Location C/ Ceiba, s/n, Torre-Pacheco, Murcia 30700

Property Features

Ona Mar Menor – The Residence offers its guests a full-service spa, a golf course, and an outdoor tennis court. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this aparthotel measures 0 square feet (0 square metres) and includes conference space. An outdoor pool, a kids' pool, and a fitness centre are also featured at the luxury Ona Mar Menor – The Residence. Free self parking is available.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Built in 2000
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Torre-Pacheco Station (7.2 km / 4.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Ona Mar Menor – The Residence offers 122 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries. This Torre-Pacheco aparthotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Satellite channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Stovetop
  • Coffee maker
  • Kitchenware
  • Bath or shower
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

On-site venue – restaurant. Guests can enjoy drinks at the bar.

On-site venue No. 2 – restaurant. Guests can enjoy drinks at the bar.

On-site venue No. 3 – restaurant. Guests can enjoy drinks at the bar.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, SENZIA. Services include massages. The spa is open daily.

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 32 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 31 lb per pet Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and on-site parking

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

This property uses a grey water recycling system and eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts Visa and Mastercard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Contactless check-out is available.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Pet fee: EUR 32 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residences Mar Menor Golf Resort Torre-Pacheco

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.