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"Room was very small - but it was okay for 1 night. You can here other people. Price was good. Location is okay. " More

By a verified traveller on Tue 11 Feb 2020

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Classic Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western Hotel Innes. During your stay, you're just a quick walk from Capitole de Toulouse. Enjoy features like free WiFi in public areas and a free manager's reception, plus a bar. Built in 1986, this 4-star hotel has 43 rooms over 7 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, room service and free toiletries
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 4-minute drive from Capitole de Toulouse and 7 minutes from Toulouse Business School
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

Best Western Hotel Innes ratings based on 3 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Hotel Innes

Everyone (2) Couples (1)
3 out of 5
Room was very small - but it was okay for 1 night. You can here other people. Price was good. Location is okay.

Posted by , from Toulouse on 11 Feb 2020

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Comment from Hotel Management

11 Feb 2020 by Karine

We are delighted that you enjoyed your stay . It is true that the rooms are a maybe a little bit small but the location of the hotel is ideal in the city center, 5 minutes from Place du Capitole. We hope to welcome you again very soon. HappyCulture Team

4 out of 5

Posted by on 13 Jul 2019

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Comment from Hotel Management

15 Jul 2019 by Arfa

Hello dear guest, Thank you for your rating! Have a good day.

3 out of 5
Positiv: Die Lage - man ist zu Fuß in 10 Minuten im Stadtzentrum. // Das Personal war äußerst entgegenkommend u. sehr hilfsbereit. // Frühstück war sehr gut. Negativ: Das Zimmer - sowie überhaupt das ganze Hotel - ist sehr klein und eng; das gilt auch für die Hotelflure und den Frühstücksraum. // Besonders ungünstig ist, dass Dusche und Toilette in zwei separaten "Räumen" untergebracht sind, wobei in der Toilette nicht mal ein Waschbecken vorhanden ist. Man muss also ständig hin- und herlaufen. Ziemlich gewöhnungsbedürftig !!

Posted by on 3 Jun 2019

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Comment from Hotel Management

7 Jun 2019 by Melody

Guten tag! Thank you for you comments, we're glad that you enjoyed your stay in our hotel. As for the size of the rooms, it measures between 15 and 18 m2, as for the size of the hotel, it is a city centre hotel built more on the height than the width and it is unfortunately a data that we cannot improve. It is true that in France, it is common to find toilets separated from the bathroom but for a next stay, do not hesitate to let us know your wish to improve your comfort and we will be happy to assign you a room with toilets in the bathroom. Looking forward to seeing you again Have a pleasant day HappyCulturellement Team Best Western Innes by HappyCulture

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Hotel Innes. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Best Western Hotel Innes was completed in October 2018. This Baroque Toulouse hotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 7 levels
  • Built in 1986
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Toulouse Matabiau Station (1.3 km / 0.8 mi)
  • Metro station: Jeanne d'Arc Metro Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Hotel Innes offers 43 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Toulouse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Weight limit: 22 lb

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: EUR 14 per person (approximately)
  • Self-parking fee: EUR 10 per night
  • Pet fee: EUR 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Athenee
  • BEST WESTERN Athenee Toulouse
  • Best Western Athénée Happyculture Hotel Toulouse
  • BEST WESTERN Hotel Athenee Toulouse
  • Best Western Athénée Happyculture Hotel
  • Toulouse Best Western
  • Best Western Athénée Happyculture Toulouse
  • Best Western Athénée Happyculture
  • Best Western Hotel Innes Hotel
  • Best Western Hotel Innes Toulouse
  • Best Western Hotel Innes Hotel Toulouse

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.