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4.3 out of 5

"Great location! Friendly staff, comfortable bed and good shower. All the things you need for a city break :) " More

By a verified traveller on Sun 21 Apr 2019

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Premium Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Toulouse. During your stay, you're just a quick walk from Capitole de Toulouse. Free WiFi in public areas, 2 restaurants and a 24-hour health club are available. Built in 1993, this 5-star hotel has 162 rooms over 6 floors. All rooms offer LCD TVs and minibars.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi in some public areas
  • Enjoy international cuisine with garden views at Le 7 du Plaza, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club
  • Guests speak favourably about the central location and the breakfast
  • Steps from Capitole de Toulouse and 13 minutes by car from Toulouse Business School
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls

Crowne Plaza Toulouse ratings based on 9 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Toulouse

Everyone (3) Couples (1) Business (2) Family (4) Other (1)
5 out of 5
Great location! Friendly staff, comfortable bed and good shower. All the things you need for a city break :)

Posted by on 21 Apr 2019

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Comment from Hotel Management

4 Jun 2019 by Valerie

Dear Guest, Thank you for taking the time to review the hotel. I was so pleased to read your positive feedback. We hope we have the pleasure of welcoming you again soon.

5 out of 5

a fantastic place

I stayed at the hotel on the 3 rd day of a 5 day european road trip.After staying in sub standard accomadation it was an absolute delight to stay in your luxury hotel.Please send on any offers or sister hotel links.

Posted by on 13 Aug 2013

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4 out of 5

Great Location

Only had a one night stay but really liked the hotel. Helpful staff and fantastic location. Can be very tricky to find by car due to roadworks in Toulouse city centre at the moment.

Posted by on 24 Jul 2013

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4 out of 5

Ideal location and a good hotel

Having stayed in Toulouse many times before I decided to try the Plaza as it's really central and is less than a minute away from the best restaurant in Toulouse. The Hotel was easy to find, and the welcome at reception was warm and helpful. My room was on the 6th floor and overlooked the skyline towards the Cathedral, showing the classic city scape of an old town with lots of red tiled roofs. The room was clean, well equiped with everything working. I will definately stay here again on my next trip to Toulouse

Posted by on 29 Aug 2011

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4 out of 5
Sehr laut — die ganze Nacht und ab 05.00 Uhr Putzmaschinen, Transporte

Posted by on 6 Aug 2019

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Comment from Hotel Management

26 Aug 2019 by Mathilde - Guest relations

Dear Guest, Thank you for your feedback. please accept our kind apologies for not meeting your expectations. We are looking forward to welcoming you back. Best regards

5 out of 5

Posted by on 31 May 2019

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4 out of 5

personnel très bien

Pros: la propreté,le cadre.le personnel
Cons: le pain et les viennoiserie
Location: plein centre de toulouse. Visite.
Nous avons eu aucun problème à part le pain et la viennoiserie vraiment à revoir(sec ,et parfois limite mangeable.

Posted by , from carbonne on 22 Dec 2017

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Comment from Hotel Management

28 Dec 2017 by Directeur Général

Chère Sabine, merci pour votre retour. Je fais immédiatement passer votre commentaire au service restauration dans le souci d'améliorer notre qualité de service. Au plaisir de vous accueillir prochainement au coeur de Toulouse.

4 out of 5

tres bel hotel

hotel trés bien plaçé , chambre trés agréeable et trés propre . rien à dire de plus .

Posted by on 25 Aug 2014

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4 out of 5

Passable pour un 4*

Je n'ai pas à me plaindre car pour 155 € voiture 24h incluse on m'a affecté ... la suite présidentielle (affichée 950 à 1250 € la nuit !!!) ... mais dans un hôtel 4* en France est il normal que la porte d'un meuble TV me reste dans les mains, que le tuyau de douche soit tout juste assez long pour prendre une douche debout, que le plafond de la salle de bains soit cabossé (pannes de faux plafond en laiton prétentieux) et que le produit nuit calme proposé le soit exclusivement en anglais sans traduction en français ? Non mais heureusement je parle couramment anglais. Bref hôtel à l'américaine très prétentieux au personnel aseptisé mais confort de la chambre normal pour un 4*. Petit déjeuner quelconque facturé 23 € !!!

Posted by on 5 Dec 2011

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Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. WiFi is free in public spaces. There are 8 meeting rooms available. A 24-hour health club, a terrace, and tour or ticket assistance are also featured at the luxury Crowne Plaza Toulouse. Parking is available for a fee. This 5-star Toulouse hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1993
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Toulouse (TLS-Blagnac) (17.3 km / 10.8 mi)
  • Train station: Toulouse St-Agne Station (2.9 km / 1.8 mi)
  • Metro station: Capitole Station (0.2 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Toulouse offers 162 forms of accommodation with minibars and a safe. Beds feature premium bedding. 80-cm LCD televisions come with premium satellite channels. Bathrooms include a bath, bathrobes, bidets and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Le 7 du Plaza – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Golf lessons available nearby


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Handrails in stairways
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 per person (approximately)
  • Fee for in-room wireless Internet: EUR 0 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 27.00 per day
  • Valet parking fee: EUR 29.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Toulouse
  • Crowne Plaza Toulouse
  • Toulouse Crowne Plaza
  • Crowne Plaza Toulouse Hotel Toulouse
  • Crowne Plaza Toulouse Hotel
  • Crowne Plaza Toulouse Hotel
  • Crowne Plaza Toulouse Toulouse
  • Crowne Plaza Toulouse Hotel Toulouse

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.