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4.5 out of 5

"A lovely 1 night stay in a cosy double room. Small but lovely decor. A shower room very clean if slightly dated. Breakfast very good cooked fresh t ... " More

By a verified traveller on Mon 12 Aug 2019

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Hotel Description

Our customers tell us they can't get enough of Merchant House's great location. During your stay, you're just a quick walk from Hall for Cornwall. Enjoy features like free WiFi in public areas and free self-parking, plus laundry facilities. This 4-star guesthouse has 30 rooms over 4 floors. All rooms offer free WiFi and digital TV channels.

  • All rooms offer digital TV, coffee/tea makers and free toiletries
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, a fireplace at reception and coffee/tea in a common area
  • Guests have great things to say about the location and the breakfast
  • Within a 15-minute walk of Hall for Cornwall and Royal Cornwall Museum
  • Dogs welcome for a fee (restrictions apply)

Cosy Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£80* Per night/room 8 Jul - 9 Jul

Large Double or Twin

Bed Count 1 Double Bed Maximum Occupancy 2 Max

King Double or Twin

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Merchant House ratings based on 4 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Merchant House

Everyone (1) Couples (2)
5 out of 5
A lovely 1 night stay in a cosy double room. Small but lovely decor. A shower room very clean if slightly dated. Breakfast very good cooked fresh to order. All staff friendly. Own free parking. Close to the town Would stsy again

Posted by on 12 Aug 2019

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Comment from Hotel Management

15 Aug 2019 by Merchant House

Thank you for your review; we are pleased to hear you found your room clean and comfortable and that you received our traditional friendly service. We are delighted to hear you made use of our free on-site parking and indulged in our freshly cooked full breakfast. We look forward to welcoming you again.

5 out of 5
Great breakfast. Great log fire. Comfortable bedroom. Lovely staff. Good price.

Posted by , from West sussex on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Merchant House Team

Thank you Tony for your 5* review; we are delighted to hear you enjoyed a comfortable and great value stay. We hope to welcome you back again soon.

5 out of 5
Very friendly, clean, decent food and close to city centre.

Posted by , from Cardiff on 15 Sep 2017

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Comment from Hotel Management

18 Sep 2017 by Merchant House Team

Dear Russ Thank you for your review of The Merchant House Hotel. We are pleased to hear you found the Hotel clean and you recieved our traditional friendly service. We are delighted to hear you enjoyed our Chef's delicious freshly cooked Full Breakfast and found the Hotel to be in a good location to visit Truro City. We look forward to welcoming you back again soon.

3 out of 5
Die Zimmer entsprechen in keiner Art und Weise den Fotos im Internet. Das Bett war mit 190cm zu kurz, ein Zimmerwechsel war möglich und verbesserte die Situation. Die Badezimmer sind winzig. Die Lage des Hotels ist gut.

Posted by on 22 Jul 2019

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Property Features

Merchant House offers its guests coffee/tea in common area, a fireplace in the lobby, and laundry facilities. Public spaces have free WiFi. Free self parking is available. This 4-star Truro guesthouse is smoke free.

  • 30 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newquay (NQY-Newquay Cornwall) (26.5 km / 16.4 mi)
  • Train station: Truro Station (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Merchant House offers 30 forms of accommodation with coffee/tea makers and a hairdryer. Digital televisions are provided. This Truro guesthouse provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Digital channels
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Contactless check-out is available.Individually wrapped food options are available for breakfast.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast.

  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchant House Hotel Truro
  • Merchant House Hotel
  • Merchant House Truro
  • Merchant House
  • Merchant Truro
  • Merchant House Truro
  • Carlton Hotel Truro
  • Merchant House Guesthouse Truro
  • Merchant House Guesthouse
  • Merchant House Truro
  • Merchant House Guesthouse
  • Merchant House Guesthouse Truro

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.