21 Jun 2019 by Diaz
Dear Valued Guest, We sincerely appreciate you taking the time to send us your feedback. Our guest’s satisfaction is our priority and your feedback are great value to us. We are glad that you enjoy all aspects and facilities in our hotel during your stay such as the size of the room and swimming pool and the bar. We also notice that our best location as being the one and only hotel located inside the Ngurah Rai International Airport and our direct access to the international departure are at your most convenience. On behalf of hotel team, we wish to say thank you for your positive comment and we hope you will give us the continuous support and opportunity to welcoming you again in Novotel Bali Ngurah Rai Airport. Warm Regards, Diaz Putri Guest Experience Manager
7 Oct 2018 by vivi
Dear Oliver, Thank you very much for sharing your experience during your stay at Novotel Bali Ngurah Rai Airport. We’re happy to know that you had a comfortable stay and enjoyed our strategic location, our breakfast set-up and hospitality of our staff. We will always strive to provide an excellent service for our guest and look forward to welcoming you back soon. Best regards, Vivi It Swardinta Guest Experience Manager
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Novotel Bali Ngurah Rai Airport - CHSE Certified offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. Event space at this hotel measures 3089 square feet (287 square metres) and includes conference rooms. A rooftop terrace, spa services, and a free kid's club are also featured at the family-friendly Novotel Bali Ngurah Rai Airport - CHSE Certified. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Tuban hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Novotel Bali Ngurah Rai Airport - CHSE Certified offers 206 air-conditioned accommodations with minibars and a safe. LED televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Gourmet Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open 24 hours.
The Square – Overlooking the garden, this restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
Run@way Bar – Overlooking the ocean, this rooftop bar specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.