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5.0 out of 5

"The resort is beautiful throughout. It’s painstakingly and perfectly maintained by the grounds team. We had a swim out room which was wonderful. The r ... " More

By a verified traveller on Sat 12 Oct 2019

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Breakfast Plan Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
£108* Per night/room 5 Aug - 6 Aug

Junior Suite, 1 King Bed, Garden View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Garden View (Junior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club Junior Suite Ocean Front 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Breakfast Plan Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Breakfast Plan Junior Suite Garden View Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the family-friendly amenities at Dreams Tulum Resort & Spa - Optional All Inclusive. During your stay, you'll be within walking distance of Tulum National Park. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools. This 4.5-star hotel has 432 rooms. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with furnished balconies or patios, deep-soaking bathtubs and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants and 7 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with aromatherapy, body wraps or deep-tissue massages at the spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a health club
  • Guests speak favourably about the location and the clean guestrooms
  • Just a 2-minute drive from Tulum National Park and a few minutes from LabnaHa Ecopark Adventures

Dreams Tulum Resort & Spa - Optional All Inclusive ratings based on 1 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Dreams Tulum Resort & Spa - Optional All Inclusive

Couples (1)
5 out of 5
The resort is beautiful throughout. It’s painstakingly and perfectly maintained by the grounds team. We had a swim out room which was wonderful. The room itself was huge and the swim out area idyllic. The beach was stunning and the seaweed cleaned away every morning. Being in a jungle area there are lots of mosquitoes, but on wet days the team do put scented smoke out to help manage this.

Posted by on 12 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by eConcierge

Dear guest. Thank you for your review. We are happy to know through your review, that your stay at our resort has been pleasant and that the overall experience was wonderful. We look forward to welcoming you back soon. Sincerely.

About the Dreams Tulum Resort & Spa - Optional All Inclusive

Location Carretera Chetumal Pto Juarez km 236.7, Tulum, QROO 77780

All-inclusive Details

All-inclusive room rates at Dreams Tulum Resort & Spa - Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included

Property Features

Some rates at Dreams Tulum Resort & Spa - Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Dreams Tulum Resort & Spa - Optional All Inclusive, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and A swim-up bar. WiFi is free in public spaces. This luxury hotel also offers an attached winery, a free kid's club and a kids' pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq. m of conference space
  • Winery on site
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools -2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Tulum Resort & Spa - Optional All Inclusive offers 432 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Deep-soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.

El Patio – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open selected days.

Gohan – This restaurant specialises in sushi and only serves dinner. Open selected days.

Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.

Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Beach yoga on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site

Spa Services

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser

Individually wrapped food options are available through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 24 hours
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Dreams Tulum Resort & Spa - Optional All Inclusive Hotel
  • Dreams Tulum Resort & Spa - Optional All Inclusive Tulum
  • Dreams Tulum Resort & Spa - Optional All Inclusive Hotel Tulum

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.