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Deluxe Plus

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Plus Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Eterna Tulum, you'll be within walking distance of Hospital de Tulum. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

  • Free local cuisine breakfast served on weekdays
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking and extended parking
  • Enjoy Tex-Mex cuisine and pool views while dining at Perpetua
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 4-minute drive from Tulum National Park and 13 minutes from Tulum Beach
  • Airport, beach and ferry terminal shuttle service available for a fee

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served on weekdays. Public spaces have free WiFi. Coworking spaces and limo/town car service are available. An outdoor pool, a rooftop terrace, and spa services are also featured at Eterna Tulum. An airport shuttle (available 24 hours), a beach shuttle and a bus station shuttle are available for a fee. Free self parking is available. This 3.5-star Tulum hotel is smoke free.

  • 25 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 2021
  • Local cuisine
  • Breakfast available (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle, ferry terminal shuttle, beach shuttle, theme park shuttle, shopping centre shuttle, and bus station shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Minibar
  • Fridge
  • Microwave
  • Stovetop
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free local cuisine breakfast on weekdays from 8:00 AM to 10:00 AM.

Perpetua – This poolside restaurant specialises in Tex-Mex cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Guests aged under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Swimming nearby
  • Scooter/moped rentals nearby
  • Water tubing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.

  • Hot stone massage
  • Deep tissue massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a private host, not a professional engaged in trade or business. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Grey water recycling system
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of GBAC STAR Facility Accreditation (global expert)
  • Property follows sanitisation practices of CovidClean (Safehotels - global expert)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Credit card pre-authorization
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Car not required
  • Long-term renters welcome
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Guest will receive an email before arrival 72 hours
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Smoke detector
  • Reservations are required for on-site COVID-19 testing
  • Minimum age for COVID-19 test requirement: 18
  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Front desk opens daily at 7:00 AM
  • Property follows sanitisation practices of WELL Health-Safety Rating (IWBI)
  • Front desk closes daily at 11:00 PM
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eterna Tulum Hotel
  • Eterna Tulum Tulum
  • Eterna Tulum Hotel Tulum

You should know

  • Please note that clothing is optional at Eterna Tulum.
  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.