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Garden Room King

Bed Count 1 King Bed Maximum Occupancy 2 Max
£159* Per night/room 6 May - 7 May

Suite Oceanfront King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Terrace, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Kai Tulum. During your stay, you're just a quick walk from Playa Paraiso. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Playa Paraiso and 8 minutes on foot from Las Palmas Public Beach
  • Airport shuttle service available for a fee

Kai Tulum ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kai Tulum

Everyone (1) Couples (1)
2 out of 5
Great location and villas very stylish and comfortable. For this price range however lack of customer care. The hotel is under construction, heavy construction noise from 7:30 to 18:00. Beach in front is beautiful but crowded with tourist boats. Aside, the restaurant really needs improvement and is not recommended. Service very friendly, but kitchen in most of our visits simply wrong (spoiled lime soup, main courses that seemed prepared by carpenters, not cooks).

Posted by , from Basel on 28 Nov 2021

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5 out of 5

Posted by on 20 Feb 2021

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Comment from Hotel Management

19 Apr 2021 by Joaquin Vilchis

Thank you very much for your comments, you make us better and better, we take each of your comments into account and we promise that your next visit will be better. It was a pleasure to have you in our hotel Cordial hugs

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour or ticket assistance are also featured at Kai Tulum. This 3.5-star Tulum hotel is smoke free.

  • 11 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Kai Tulum offers 11 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • Egyptian cotton linens
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Kai Tulum has a restaurant on site.

A hosted evening meal is available for a surcharge daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Beach yoga on site
  • Windsurfing nearby
  • Snorkelling nearby

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 8:00 PM. Front desk staff will greet guests on arrival.

Kai Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Kai Tulum

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 8:00 PM
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10 to 30 for adults and from USD 10 to 30 for children
  • Airport shuttle fee: USD 150 per vehicle (one-way)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kai Hotel
  • Kai Tulum
  • Kai Tulum Hotel
  • Kai Tulum Tulum
  • Kai Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.