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3.7 out of 5

"It weren’t WiFi and the lunch and dinner weren’t good. The quality of the food poor for the price " More

By a verified traveller on Sat 07 Mar 2020

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Luxury Suite, Jetted Tub, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£158* Per night/room 18 Aug - 19 Aug

Master Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, Terrace, Partial Ocean View

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, Terrace

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Hotel Description

The free breakfast at Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive gets good marks from our customers. During your stay, you're just a quick walk from Tulum National Park. A free beach shuttle, 2 restaurants and 2 bars are available. Built in 2008, this 4.5-star resort has 94 rooms over 2 floors. Spa tubs and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with private hot tubs, free minibar items and jetted bathtubs
  • Free cooked-to-order breakfast served daily
  • Enjoy international cuisine with ocean views at Nirvana Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • WiFi for a fee
  • Take a swim in the outdoor pool or soak in the 4 spa tubs
  • Treat yourself to deep-tissue massages, body wraps or reflexology at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the breakfast
  • Just a 3-minute walk from Tulum National Park and 12 minutes on foot from Las Palmas Public Beach
  • Free beach shuttle service

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive ratings based on 3 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Everyone (1) Couples (1)
3 out of 5
It weren’t WiFi and the lunch and dinner weren’t good. The quality of the food poor for the price

Posted by , from Italy on 7 Mar 2020

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Comment from Hotel Management

7 Mar 2020 by KT

Dear Chiara, thank you for your review. We apologize for the inconvenience on the food. We are gonna fixed it. Hope see you back soon.

5 out of 5

Good all round

Pros: Location very convenient for visits to Chechen Itza and other Mayan sites
Cons: Real need for new bicycles which was beginning when we left .
Location: Location special for Mayan site nearby and other places like Tulum town . Walking and cycling ok on level surfaces outside the main gate .
From arriving at the gate and entering the glass reception area which is very impressive Then take to our room which was clean and spacious with a jaccusi on the balcony outside. Al started as best as possible . The resort is well positioned and has extensive gardens with many mature trees. Every aspect has been well thought through . The staff are very attentive and friendly and have a reasonable command of English which is better than my Spanish ! There is a wide choice of food which is well prepared and service good . There isn't access to a beach but there are a few not far away and the hotel provides a free taxi service to one . Plenty of sun loungers around the pool and by the walled harbour area . Would recommend for couples as an attractive place to stay on a visit to Tulum .

Posted by , from Eastbourne ,England on 17 Feb 2018

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Comment from Hotel Management

18 Mar 2018 by AG

It is a real pleasure to hear that we meet and exceed the expectations of our guests. But the most important thing is the recognition of the great work that our team does, we have a wonderful staff willing to meet and pamper the guests. Thank you very much for your honest review, there is no better publicity than to transmit the experience of our guests. We are waiting for you very soon.

3 out of 5
Gefallen hat mir die Hotelanlage, da man das Dschungelfeeling spüren konnte. Was ich jedoch sehr schlecht fand war, man konnten beim Hotel nicht ans Meer. Es wurde uns ein Shuttleservice angeboten für einen Strand in der Nähe, jedoch sehr beschränkt mit den Zeiten. Auch hatte man dort keine Sonnenschirme inbegriffen. Das Buffet war sehr klein und nicht abwechslungsreich. Für Ausflüge ideale Ausgangslage, ansonsten nicht empfehlenswert.

Posted by , from Zürich on 1 Apr 2019

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About the Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Location Carr Tulum Boca Paila Km 3.85, Tulum, QROO 77780

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
Land activities

  • Cycling
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)

Property Features

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive offers its guests a full-service spa, 4 hot tubs, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A swim-up bar. Free breakfast is available daily. WiFi is available in public spaces for a fee. A fitness centre, spa services, and a library are also featured at the luxury Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive. This Mediterranean Tulum resort is smoke free.

  • 94 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (120.9 km / 75.1 mi)
  • Property shuttles: Free beach shuttle

Room Amenities

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive offers 94 forms of air-conditioned accommodation with private hot tubs and free minibar items. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private hot tub
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free cooked-to-order breakfast daily from 7 AM to 11 AM.

Nirvana Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Specialties Shangri-la – Overlooking the ocean and pool, this diner specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

4 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkelling nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 18 per day (1-device limit, rates may vary)
  • Fee for wireless Internet in public areas: MXN 18 per day (1-device limit, rates may vary)
  • Late check-out fee: MXN 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Wellness Resort
  • Zenserenity
  • Zenserenity Resort
  • Zenserenity Tulum
  • Zenserenity Wellness
  • Zenserenity Wellness Resort All Inclusive
  • Kore Tulum Retreat Resort Adults Only-All Inclusive
  • Zenserenity Wellness Tulum
  • Kore Tulum Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults Only-All Inclusive
  • Kore Tulum Retreat Adults Only-All Inclusive
  • Kore Retreat Adults Only-All Inclusive
  • Kore Tulum Retreat Spa Resort Adults Only All Inclusive
  • Kore Tulum Retreat Spa Resort Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.