"We have used this Hotel before and hence booked again. We just stayed for one night, checking in late. We had a late departure and the Hotel was very ... " More

By a verified traveller on Sat 17 Mar 2018

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Hotel Description

Our customers tell us they enjoy the restaurant at Novotel Citygate Hong Kong. During your stay, you'll be connected to a shopping centre and just a quick walk from Citygate Outlets. Free WiFi in public areas, a free round-trip airport shuttle and 3 restaurants are available. Built in 2006, this 4-star hotel has 440 rooms over 23 floors. All rooms offer LCD TVs and minibars.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi in some public areas
  • Enjoy a bite to eat at Essence, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and a playground
  • Guests speak favourably about the local sightseeing and the overall condition of the property
  • Just a 4-minute walk from Citygate Outlets and 7 minutes by car from AsiaWorld-Expo
  • Free airport shuttle service

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Novotel Citygate Hong Kong ratings based on 15 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Citygate Hong Kong

Everyone (9) Couples (3) Business (2)
4 out of 5

Convenient airport Hotel

Pros: Location, amenities close by. Good clean rooms and efficient service
Cons: The bathroom walls are glass and transparent. It would be better to have some privacy
Location: 5 mins Hotel transport to the airport. Situated in a shopping and restaurant complex. 5 minutes walk to the Lantau Cable car
We have used this Hotel before and hence booked again. We just stayed for one night, checking in late. We had a late departure and the Hotel was very helpful with holding bags and changing/showering etc. the Breakfast is very good and the bar area useful. Being within a shopping complex with excellent transport links makes this Hotel. The room standard is high, however the bathroom wall is glass, which may be difficult for some people.

Posted by , from UK on 17 Mar 2018

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3 out of 5

Needlessly disappointed

We had an overnight here on the way out to Vietnam and also had a Day Room on the way home to London. Free shuttle from the airport and its proximity were great. Efficient check-in at the airy Reception where the main eating/drinking areas were clearly on view. The room was a pleasant surprise (great size for HK), good lighting, stylish bathroom and supremely comfortable mattresses. Only thing missing was a hairdryer. However, on return when using a Day Room, our stay was spoilt by being woken by Housekeeping staff hoovering in the hallway and their shouted conversation. My husband did ask them to be quieter but neither of us could resume our sleep. We were further aggravated by a loose shower-head holder and same for the magnified shaving mirror, neither of which could be held in any useful position. When checking out, my husband told the Receptionist of these problems. We were both perturbed by her grinning at us and simply saying 'sorry about that'. My husband thought that she perhaps hadn't quite understood what we had said so he impressed upon her that this was a Day Room to help us relax in between a long journey but this had been spoilt by the Housekeeping staff, meaning we had managed just over an hour's sleep. Now feeling quite irked by her response, he asked if there could be some consideration on the cost of the room (HK999). She momentarily stopped grinning and picked up the phone. After a quick conversation in local language she said the staff would be spoken to but, no, there would be no recompense - still grinning. We both had the impression that Novotel had perfected android staff for their Reception Desk with no concept of the needs of their clients. Such a shame.

Posted by on 31 Mar 2014

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3 out of 5

OK for the Airport.

The reception is very noisy and busy with non residents wandering in from the shopping mall to use the free wifi and the buffet. The outlet mall adjoins the hotel. It is OK later on when the mall shuts. Next time I will stay down town and get the airport express train.

Posted by on 7 Sep 2012

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2 out of 5
Das mir zugewiesene Zimmer 1819 sah sehr abgenutzt und teilweise schmudelig aus. Die Möbel waren sehr alt. Der Teppich und der Tisch hatten Flecken. Ein Informationsprospekt war speckig und sehr dreckig. Das Zimmer machte einen ekligen Eindruck. Die AC schepperte laut! Die Betten waren minderer Qualität. Das Check-Inn und das Check-Out waren speditiv und professionell. Die Anbindung zum Flughafen hervorragend.

Posted by on 23 Apr 2019

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5 out of 5
Sehr schnelles Check-Inn. Das Check-Inn wurde sogar vor 14.00 Uhr ermöglicht. Saubere und moderne Unterkunft. Guter Shuttle Service zum Flughafen. Das Personal ist dienstleistungsorientiert.

Posted by on 8 Apr 2019

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4 out of 5

Posted by on 25 Feb 2019

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4 out of 5
zentral gelegen, schnell am Flugplatz durch Shuttel, 20 Minuten in die City

Posted by on 18 Dec 2018

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4 out of 5
Viele Sehenswürdigkeiten schnell mit der MTR erreichbar, schneller Transport vom Airport zum Hotel, gute Einkaufsmöglichkeiten im Citygate

Posted by , from Schweiz on 12 Sep 2018

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4 out of 5
Hotelliin pääsi suoraan lentokentältä ilmaisella kuljetuksella. Samoin takaisin. Kuljetus lähtee 15 min. välein. Hotellibussin laituri numero 29- 30.

Posted by on 10 Jan 2018

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2 out of 5

Ungenügende Belüftung

Pros: Die Lage des Hotels ist sehr gut. Nahe beim Flughafen und angegliedert an ein Einkaufszentrum und die Metro.
Cons: Ersetzen Sie dringend Ihr Belüftungssystem. Erneuern Sie Ihr Mobiliar. Gehen Sie mit der Zeit und machen Sie aus Ihrem Betrieb ein Nichtraucherhotel.
Mangels Alternative musste ich in diesem nahe am Flughafen gelegenen Hotel absteigen. Sehr gut sind die Shuttle Verbindungen vom Hotel zum Flughafen (alle 15 Minuten ein Bus). Mangelhaft ist die Lüftung des Hotels. Bereits im Gang auf dem Stockwerk ist die Luft muffelig und ein unangenehmer Duft kommt einem entgegen. Da nützen auch die im Gang aufgestellten Luftreiniger nichts. Im Zimmer selber ist die Luft nochmals ein Stück muffeliger und erinnert einem an einen alten, feuchten und schlecht belüfteten Keller. In der grosszügigen Eingangshalle des Hotels ist von diesen schlechten Gerüchen nichts wahrzunehmen. Allerdings - ein Schelm der böses denkt - ist die Hotelhalle stark parfümiert. Ich gehe davon aus, dass das ganze Belüftungssystems des Hotels ein Problem hat. Mitunter war auf dem Zimmer Zigarettenrauch wahrzunehmen.

Posted by , from Z on 2 Oct 2017

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Comment from Hotel Management

4 Oct 2017 by Daniel McKeown

Vielen Dank für Ihren Kommentar

About the Novotel Citygate Hong Kong

Location 51 Man Tung Road, Tung Chung, 0

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 1 December until 31 March:

  • Swimming pool

Property Features

Novotel Citygate Hong Kong offers its guests an outdoor pool, a 24-hour fitness centre, and a kid's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4790 square feet (445 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free (available at scheduled times). Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Tung Chung hotel.

  • 1 building
  • 440 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 4790 sq ft of conference space
  • 445 sq. m of conference space
  • Built in 2006
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (4.8 km / 3 mi)
  • Train station: Hong Kong Tung Chung Station (2 km / 1.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Citygate Hong Kong offers 440 forms of air-conditioned accommodation with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Tung Chung hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.

Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.

Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transport is offered at scheduled times from 6 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Cribs (infant beds) are available for HKD 250.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Fee for in-room wireless Internet: HKD 120 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 120 per day (rates may vary)
  • Valet parking fee: HKD 250 per day
  • Crib (infant bed) fee: HKD 250.0 per night
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong
  • Novotel Hong Kong Airport
  • Novotel Citygate Hong Kong Hotel Hong Kong

You should know

  • The seasonal pool will open in April and close in November.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.