10 Feb 2019 by Hotel Santa Viviana
Buen día, agradecemos sus comentarios, hemos tomado las medidas necesarios para que los problemas que tuvieron en su estadía no se vuelvan a presentar. Estaremos atentos a su visita en una próxima oportunidad.
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. Public spaces have free WiFi. An indoor pool, spa services, and tour or ticket assistance are also featured at Hotel Santa Viviana. Free self parking is available. Smoking is allowed in designated areas at this Colonial Villa de Leyva hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Santa Viviana offers 37 forms of accommodation with a safe and free toiletries. Televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 8 AM to 10 AM.
Hotel Santa Viviana has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages and facials.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8 AM - 6 PM. If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8 AM - 6 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.