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4.5 out of 5

"The hotel met all our expectations. We only had a one night stay before catching our flight from Durban airport but we would definitely stay again. Th ... " More

By Sylvia F. on Mon 06 Apr 2015

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Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
£66* Per night/room 1 Oct - 2 Oct

Luxury Penthouse, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Luxury Penthouse, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 2 Bedrooms, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Penthouse, 2 Bedrooms

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Royal Palm Hotel's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Gateway Theatre of Shopping. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 94 rooms over 3 floors. All rooms offer free WiFi and patios.

  • Air-conditioned rooms with patios, LED TVs and microwaves
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Breakfast is offered for a fee
  • Indulge with aromatherapy, body treatments or facials at Spa Royale
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the helpful staff and the proximity to shopping
  • Just a 4-minute walk from Gateway Theatre of Shopping and a 5-minute drive from Umhlanga Rocks Beach
  • Airport and local-area shuttle service available for a fee

Royal Palm Hotel ratings based on 2 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Royal Palm Hotel

Everyone (1) Couples (1)
5 out of 5

Posted by on 16 Dec 2018

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4 out of 5

Overnight stay - but would stay again

The hotel met all our expectations. We only had a one night stay before catching our flight from Durban airport but we would definitely stay again. The staff were very helpful, even accompanied us in the car to park in the garage. The room was very clean and comfortable (the view not brilliant but that didn't matter for 1 night), and breakfast very good. Because of it's location in the shopping mall there was an unbelievable choice of restaurants to eat in in the evening.

Posted by on 6 Apr 2015

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Property Features

Royal Palm Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 3315 square feet (308 square metres) and includes conference centres. A nightclub, spa services, and a terrace are also featured at the family-friendly Royal Palm Hotel. An airport shuttle (available on request) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Umhlanga hotel.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • 3315 sq ft of conference space
  • 308 sq. m of conference space
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Durban (DUR-King Shaka Intl.) (19 km / 11.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Royal Palm Hotel offers 94 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to patios. LED televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Umhlanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private patio
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

DISH Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Spa Services

Spa Royale has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transport is offered on request. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines and the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between ZAR 85 and ZAR 165 per person (approximately)
  • Airport shuttle fee: ZAR 365 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Three Cities Royal Palm
  • aha Royal Palm Hotel Umhlanga
  • Three Cities Royal Palm Hotel Umhlanga
  • Three Cities Royal Palm Umhlanga
  • aha Royal Palm Umhlanga
  • aha Royal Palm
  • Three Cities Royal Palm Hotel
  • Royal Palm Hotel Umhlanga
  • Royal Palm Umhlanga
  • aha Royal Palm Hotel
  • Royal Palm Hotel Hotel
  • Royal Palm Hotel Umhlanga
  • Royal Palm Hotel Hotel Umhlanga

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.