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4.5 out of 5

"The hotel met all our expectations. We only had a one night stay before catching our flight from Durban airport but we would definitely stay again. Th ... " More

By Sylvia F. on Mon 06 Apr 2015

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Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£46* Per night/room 5 May - 6 May

Luxury Penthouse, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Luxury Penthouse, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 2 Bedrooms, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

With your stay at Royal Palm Hotel, you're connected to a shopping centre and just a quick walk from Gateway Theatre of Shopping. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with manicures and pedicures, massages or body treatments at Spa Royale
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes by car from Durban Beach and 10 minutes from Umhlanga Rocks Beach
  • Airport and local-area shuttle service available for a fee

Royal Palm Hotel ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Royal Palm Hotel

Everyone (1) Couples (1)
5 out of 5

Posted by on 16 Dec 2018

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4 out of 5

Overnight stay - but would stay again

The hotel met all our expectations. We only had a one night stay before catching our flight from Durban airport but we would definitely stay again. The staff were very helpful, even accompanied us in the car to park in the garage. The room was very clean and comfortable (the view not brilliant but that didn't matter for 1 night), and breakfast very good. Because of it's location in the shopping mall there was an unbelievable choice of restaurants to eat in in the evening.

Posted by on 6 Apr 2015

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Property Features

Royal Palm Hotel offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 3315 square feet (308 square metres) and includes a conference centre. Spa services, a terrace, and concierge services are also featured at the business-friendly Royal Palm Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Umhlanga hotel.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Conference rooms
  • 3315 sq ft of conference space
  • 308 sq. m of conference space
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Royal Palm Hotel offers 94 air-conditioned accommodations with laptop-compatible safes and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower and complimentary toiletries. This Umhlanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Separate bath and shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Desk chair

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

DISH Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Spa Services

Spa Royale has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Barclaycard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. <

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ZAR 215 to 215 for adults and from ZAR 100 to 190 for children
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: ZAR 65 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Three Cities Royal Palm
  • aha Royal Palm Hotel Umhlanga
  • Three Cities Royal Palm Hotel Umhlanga
  • Three Cities Royal Palm Umhlanga
  • aha Royal Palm Umhlanga
  • aha Royal Palm
  • Three Cities Royal Palm Hotel
  • Royal Palm Hotel Umhlanga
  • Royal Palm Umhlanga
  • aha Royal Palm Hotel
  • Royal Palm Hotel Hotel
  • Royal Palm Hotel Umhlanga
  • Royal Palm Hotel Hotel Umhlanga

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.