The location of the hotel right next to Volcano Bay waterpark was a fantastic bonus. The Universal transport was excellent. All hotel staff were excellent and the hotel was spotless throughout our stay in the room and all communal areas. The entertainment provided with poolside movies and bowling ...
Excellent customer service from checking in to checking out. The staff also arranged a birthday card for my partner, where the staff all signed it and decorated the room with a birthday theme, to our surprise. Also a good breakfast is provided. Thank you
lovely nice lobby, great staff and lovely Hotel room, amazing view from level 7 block 1
We requested a resort facing room which we got, it had an excellent view across the Universal parks and Orlando. Unfortunately the room also looked out onto a very busy road and had a fire station nearby so it was very noisy! It was an easy walk to Universal and to the Retail Outlets at north end ...
The resort is a true resort in every way , so much to do and so much to see . I loved the fact you could use any of the sister resorts pools . It was amazing to be transferred to so many different worlds and themes in one place . The service from the staff felt so personal . When we return we might ...
Property was just amazing, clean & welcoming. We were celebrating both my kids birthdays and Hard Rock Hotel just made it so special....beautiful birthday cake delivered to the room 😊😍🎉
Smooth check in. Grest pool. Loved the movie in the pool. Just disappointed re early rider as only booked to get this. Make sure they change it all the time. I even asked guest services b4 i booked and was told early rider was available, what they failef to tell me is its only one park not both
The shuttle service to universal was always booked out did not get on the shuttle not even once in 14 nights
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