86% Based on 554 reviews TripAdvisor Traveller Rating 4.5 out of 5

Enter dates to see availability

Hotel Description

At Best Western Plus Alpen Resort Hotel you'll be within just a 15-minute stroll of Matterhorn Golf club and Matterhorn Museum. Highlights at this ski hotel include a restaurant, an indoor swimming pool, and free daily breakfast.

All 55 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, balconies or patios, and sofa beds. Dining in is an option with room service, and minibars provide refreshments. Pillowtop beds invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, sitting areas, coffee/tea makers, and safes are available.

The restaurant, Restaurant Matterhorn, serves international cuisine and is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Along with ski-in ski-out access, this hotel offers 2 outdoor tennis courts, ski storage, and ski passes. Additionally, you'll find free WiFi in public areas, a fitness centre, and a spa tub. Each morning free hot/cold buffet breakfast is offered between 7 AM and 11 AM. There's also the convenience of free train pick-up service.

In the area of this 4-star Zermatt hotel, you'll find Matterhorn.

Standard Room, 2 Single Beds, Balcony, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£267 per night

Standard Apartment, Ground Floor

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Standard Room, 3 Single Beds, Ground Floor

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Economy Room, 1 Single Bed, Terrace

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Economy Room, 2 Single Beds, Terrace

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 3 Single Beds, Balcony

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend out of 554 reviews

Excellent 292
Good 194
Average 42
Poor 17
Terrible 9
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the Best Western Plus Alpen Resort Hotel

Location Spissstrasse 52, Zermatt, VS 3920

Property Features

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor swimming pool. Best Western Plus Alpen Resort Hotel helps provide the perfect ski vacation with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers outdoor tennis courts, a sauna, and a fitness centre. Smoking is allowed in designated areas at this 4-star Zermatt hotel.

  • 55 guestrooms or units
  • 5 levels
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Ski lift tickets
  • Ski equipment storage
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Hotel
  • Free WiFi
  • Indoor pool
  • Outdoor tennis courts - 2
  • Arcade/game room
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva International Airport (GVA) (234.6 km / 145.8 mi)
  • Train station: Zermatt Station (0.4 km / 0.2 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Best Western Plus Alpen Resort Hotel offers 55 accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Beds feature pillowtop mattresses. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Zermatt hotel provides complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hairdryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11 AM.

Restaurant Matterhorn – This restaurant specialises in international cuisine and serves breakfast, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, ski-in/ski-out access, a sauna, and a fitness centre. Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18
  • Check-in time ends at 11 PM

Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Best Western Plus Alpen Resort Hotel

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 70.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Alpen Resort Hotel Zermatt
  • Best Western Plus Alpen Resort Hotel
  • Best Western Plus Alpen Zermatt
  • Best Western Plus Alpen
  • Best Western Alpen Hotel Zermatt
  • Zermatt Best Western
  • Best Western Zermatt

You should know

  • Best Western Plus Alpen Resort Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.