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4.5 out of 5

"Nice stay. We enjoyed the swimming pool, jacuzzi, turkish bath and sauna to relax after our long mountain hikes. " More

By a verified traveller on Sun 28 Aug 2016

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Hotel Description

During your stay at Alpen Resort Hotel, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include an indoor pool, a restaurant and a gym.

  • Enjoy international cuisine while dining at Restaurant Matterhorn
  • WiFi in some public areas for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes tennis courts, a gym and a steam room
  • Steps from Zermatt-Matterhorn Ski Paradise and 4 minutes on foot from Tour Monte Rosa

Alpen Resort Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Alpen Resort Hotel

Everyone (3) Family (1)
5 out of 5

Nice Hotel close to the train station.

Nice stay. We enjoyed the swimming pool, jacuzzi, turkish bath and sauna to relax after our long mountain hikes.

Posted by on 28 Aug 2016

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5 out of 5
Unser Aufenthalt in Zermatt war 1a. Keine Wünsche blieben offen. Das Frühstück bis 11 Uhr war sehr abwechslungsreich, mit einer grossen Auswahl

Posted by on 16 Apr 2018

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3 out of 5

Hotel zu teuer, für das was es bietet

Überteuertes Hotel in der Zeit Zermatt unplugged mit mäßig freundlichem Personal, (Paolo ausgenommen). Man wurde nicht zum Zimmer begleitet und das Gepäck nicht hoch getragen (bei durchschnittlich 380CHF/d müsste das drin liegen). Auch als der Eintritt ins Spa nicht gelang kam das Personal nicht mit um den Fehler zu beheben. Die Zimmerreinigung fand z.T. statt als wir noch im Zimmer waren :-(. Frühstück und der Wellnessbereich waren ganz gut, mit jedoch kleiner Sauna und nur 1 Dusche. Toll waren ein Volleyballfeld und Tischtennisplatten im Keller und der große Balkon der Zimmer im 1. Stock.

Posted by , from Schweiz on 10 Apr 2017

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5 out of 5

Eine Übernachtng

Fèr die Fahrt mit dem Glacier Express haben wir eine Nacht in Zermatt verbracht.

Posted by on 23 Jul 2014

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Property Features

Alpen Resort Hotel offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A fitness centre, a terrace, and tour or ticket assistance are also featured at the family-friendly Alpen Resort Hotel.

  • 5 levels
  • Deli
  • Ski lift tickets
  • Coffee in lobby
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Arcade/game room
  • Playground on site

Internet

Available in some public areas: WiFi (surcharge)

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Guest accommodations at Alpen Resort Hotel feature phones. Housekeeping is provided on a daily basis.

  • Television
  • Housekeeping (daily)
  • Telephone

Food & Drink

Restaurant Matterhorn – This restaurant specialises in international cuisine and serves breakfast, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Nearby Activities

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ski lessons available nearby
  • Playground on site
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [Best Western Alpen Resort]. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The check-in location differs from the property location. To check in, guests will need to go to Best Western Alpen Resort
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 70.00 per night.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International.

  • Children stay free
  • Service animals not allowed
  • Front desk opens daily at 7 AM

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 70.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpen Resort
  • Alpen Resort Hotel Zermatt
  • Alpen Zermatt
  • Hotel Alpen Resort Hotel Zermatt
  • Zermatt Alpen Resort Hotel Hotel
  • Hotel Alpen Resort Hotel
  • Best Western Alpen Resort
  • Best Western Plus Alpen Resort Hotel
  • Alpen Resort Hotel BW Signature Collection by Best Western
  • Alpen
  • Alpen Resort Hotel Hotel
  • Alpen Resort Hotel Zermatt
  • Alpen Resort Hotel Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.