86.0% Based on 659 reviews TripAdvisor Traveller Rating 4.5 out of 5

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Hotel Description

At Best Western Plus Alpen Resort Hotel you'll be within just a 15-minute stroll of Matterhorn Museum and St. Mauritius Church. Highlights at this ski hotel include a restaurant, an indoor swimming pool, and free daily breakfast.

All 55 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, balconies or patios, and sofa beds. Dining in is an option with room service, and minibars provide refreshments. Pillowtop beds invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, sitting areas, coffee/tea makers, and safes are available.

The restaurant, Restaurant Matterhorn, serves international cuisine and is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Along with ski-in ski-out access, this hotel offers 2 outdoor tennis courts, ski storage, and ski passes. Additionally, you'll find free WiFi in public areas, a fitness centre, and a spa tub. Each morning free hot/cold buffet breakfast is offered between 7 AM and 11 AM. There's also the convenience of free train pick-up service.

In the area of this 4-star Zermatt hotel, you'll find Matterhorn.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend out of 659 reviews

Excellent 352
Good 224
Average 49
Poor 23
Terrible 11
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the Best Western Plus Alpen Resort Hotel

Location Spissstrasse 52, Zermatt, VS 3920

Property Features

After a day in the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor swimming pool. Best Western Plus Alpen Resort Hotel helps provide the perfect ski holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers outdoor tennis courts, a sauna and a fitness centre. Smoking is allowed in designated areas at this 4-star Zermatt hotel.

  • 55 guestrooms or units
  • 5 levels
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Ski lift tickets
  • Ski equipment storage
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Outdoor tennis courts -2
  • Arcade/game room
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (234.6 km / 145.8 mi)
  • Train station: Zermatt Station (0.4 km / 0.2 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Best Western Plus Alpen Resort Hotel offers 55 forms of accommodation with minibars and a safe. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Beds feature pillowtop mattresses. 32-inch LCD televisions come with cable channels. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Zermatt's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

Guests are served a free hot/cold buffet breakfast daily from 7 AM to 11 AM.

Restaurant Matterhorn – This restaurant specialises in international cuisine and serves breakfast, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, ski-in/ski-out access, a sauna and a fitness centre. Children aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Best Western Alpen Resort
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Best Western Plus Alpen Resort Hotel

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF70.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Alpen Resort Hotel Zermatt
  • Best Western Plus Alpen Resort Hotel
  • Best Western Plus Alpen Zermatt
  • Best Western Plus Alpen
  • Best Western Alpen Hotel Zermatt
  • Zermatt Best Western
  • Best Western Zermatt

You should know

  • Best Western Plus Alpen Resort Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.