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"WiFi was poor connection most of the time, the pool area & sun deck could do with some more loungers as area big enough. Breakfast , staff, location , ... " More

By a verified traveller on Tue 16 Jul 2019

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Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£64* Per night/room 5 Aug - 6 Aug

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they can't get enough of Hotel Primus Valencia's great location. During your stay, you're just a quick walk from City of Arts and Sciences. Free WiFi in public areas, a full-service spa and an outdoor pool are available. Built in 2007, this 4-star hotel has 262 rooms over 8 floors. Each room includes amenities such as free WiFi and a deep-soaking bath.

  • Air-conditioned rooms with deep-soaking baths, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Enjoy Mediterranean cuisine and garden views while dining at Menorca XXII
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, massages or aromatherapy at Spa Primus
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, scooters/mopeds to rent and bicycles to rent
  • Guests really like the accommodation for the comfy beds and spaciousness
  • Within a 15-minute walk of City of Arts and Sciences and Oceanografic Aquarium
  • Airport and local-area shuttle service available for a fee

Hotel Primus Valencia ratings based on 56 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Primus Valencia

Everyone (41) Couples (6) Family (1)
5 out of 5
WiFi was poor connection most of the time, the pool area & sun deck could do with some more loungers as area big enough. Breakfast , staff, location , facilities all excellent , would recommend highly.

Posted by , from Uk on 16 Jul 2019

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4 out of 5
The hotel was in a very good location and the staff were very friendly, however I was disappointed with the facilities as there was no iron or kettle in the room and the spa indoor pool and jacuzzi is not included in the hotel facilities, which is not made clear when you look up this hotel. We also had to take our own bags up to our room using the bag trolley following check in, which I found quite disappointing for a 4 star hotel. Overall it was satisfactory but the facilities could be better.

Posted by on 1 Sep 2018

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4 out of 5

Modern hotel in great location

Very clean, modern hotel, right near the City of arts and Sciences. Coffee shops and shopping mall close by. Staff were friendly and welcoming. Room was clean and spacious. Spa was lovely though expensive.

Posted by , from uk on 28 Mar 2018

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5 out of 5

Great modern hotel in a great location

Pros: Everything.
Cons: Great as it is!
Location: Perfect. Beach and old town easy to get to with excellent bus service. Science museum and Oceanografic within walking distance.
Just got back from a 4 night stay here and thoroughly enjoyed it. Hotel has everything. Rooms spacious and very comfortable. Good breakfast with a wide choice of food. Staff very helpful and friendly. Easy to get to the beach and old town by bus. Nice choice of restaurants within walking distance. Science museum and Oceanografiic within walking distance. Perfect. We'll be back next year!

Posted by , from Switzerland on 6 Oct 2017

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4 out of 5

Close walk to the aquarium or beach.

The rooms are nice & modern. Housekeeping did a good job refreshing room daily. I only have one complaint about how clean the overall place was. Floor corners & along walls were missed throughout. We were are fourth floor. Halls were dark but you could see all the dirt & dust along floor edge. The staff was helpful and friendly though. They offer bicycle rentals which was very nice. It made a great experience riding to Old Town. There are riding paths all over the city but we loved riding down what use to be the river that flowed all through the city.

Posted by , from Texas on 15 Sep 2017

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3 out of 5

Hotel is not a 4 star.

This hotel is ok for 2/3 days, I stayed for 5 and wasn't impressed. It lacked the usual 4 star qualities and facilities, they didn't even have an iron in the hotel let alone the room! Though happy to charge €8 a item, so we bought a €15 travel iron from across the road. The room was quite dirty and the size is tiny even though we were told me had the best double room. Hotel staff in the day were nice but the guy with the bald head on the evening shift was horrible and so rude! The thinness of the room walls were rirdiculous, you could hear everything that the people were saying next to you. I'm 24 and my back and neck were in pain after sleeping on the bed which creeked constantly. Also there was a weird tapping noise constantly in our room, felt like it and as coming from the headboard. This was so annoying! We asked to move rooms and the man on reception desk that I mentioned earlier whispered something to his staff member and she said no, though before that she was very polite and trying to help. The pool is small but ok, they need more sun loungers and deck chairs are uncomfortable. Location is ok, near the shops but not close to any good restaurants or bars. I would stay closer to the old town or port area. Though the buses are good and very frequent until 10pm when they stop. Breakfast also not worth €14!! I wouldn't stay here again.

Posted by , from c on 19 Apr 2017

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1 out of 5
Konnte die Reise wegen den Coronavirus nicht antreten. Obwohl ich E-Bookers dies genügend früh mitgeteilt habe, hat sich das Hotel geweigert mir die Kosten zurück zu erstatten. Einmal mehr ist die Geldgier so gross, das man den Hals nicht voll kriegen kann.

Posted by on 11 Mar 2020

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3 out of 5
Leider hat unser Bett keine King sitze Grösse gehabt. War aber so bestellt und es hat ziemlich gequietscht . Das Bad war schon recht verschimmelt in den Ecken. Und es hat sehr stark nach Chlor geduftet. Wegen dem Spa. Das war unangenehm.

Posted by on 10 Mar 2020

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3 out of 5
Die Lichtschalter waren mehrheitlich am auseinanderfallen. Das Licht im Kleiderkasten hat einen unaushaltbaren Pfeiffton. Dafür gibt es ein nutzloses Telefon bei der Toilette. Der Flur ist ganz schlecht beleuchtet und zu dunkel eingerichtet. Die Zimmer sind zu kalt und die elektrischen Vorhänge defekt und zerrissen. Das Bett ist hingegen hervorragend bequem.

Posted by on 22 Nov 2019

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3 out of 5
Unkompliziert und freundlich. Ankunft hat einwandfrei funktioniert und das checkin war in kürze erledigt. Frühstück ist Ausreichend und frisch. Im grossen und ganzen sind die Leistungen ok.

Posted by on 18 Nov 2019

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Renovations + Closures

The property will be renovating from 10 January 2022 to 16 January 2022 (completion date subject to change). The following areas are affected:

  • Spa

During renovations, the hotel will make every effort to minimise noise and disturbance.

The following facilities are closed on Tuesday and Wednesday:

  • Full-service spa

Property Features

Hotel Primus Valencia offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 57049 square feet (5300 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Hotel Primus Valencia. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Valencia hotel is smoke free.

  • 1 building
  • 262 guestrooms or units
  • 8 levels
  • 57049 sq ft of conference space
  • 5300 sq. m of conference space
  • Built in 2007
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Valencia (VLC) (19 km / 11.8 mi)
  • Train station: Valencia Cabanyal Station (2.6 km / 1.6 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Primus Valencia offers 262 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Down blanket
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Menorca XXII – Overlooking the garden, this restaurant specialises in Mediterranean cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Segway rental/tour on site

Spa Services

Spa Primus has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Primus Valencia

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Individually wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 8 for children (approximately)
  • Airport shuttle fee: EUR 60 per vehicle (roundtrip)
  • Self-parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Primus Valencia Hotel
  • Hotel Primus Valencia
  • Primus Hotel
  • Primus Hotel Valencia
  • Primus Valencia
  • Primus Valencia Hotel
  • Primus Valencia Hotel Valencia
  • Hotel Primus Valencia Valencia
  • Hotel Primus Valencia Hotel Valencia

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.