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Hotel Indigo Venice - Sant'Elena, an IHG Hotel

4-star property
Calle Buccari 10 S Elena, Venice, VE 020 3788 4841
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4.1 out of 5
Very good!
See all 43 ebookers Reviews

"While the hotel is a long walk into the centre of Venice, it is only a few stops on the water bus and is a peaceful haven from the tourists crowds aro ... " More

By Susan F. on Mon 08 Feb 2016

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Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£169* Per night/room 21 Apr - 22 Apr

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Hotel Indigo Venice - Sant'Elena, an IHG Hotel, you're just a quick walk from Giardini della Biennale. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Italian cuisine and garden views while dining at Savor
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 0.4 mi (0.6 km) from Giardini della Biennale and 1.3 mi (2.1 km) from Doge's Palace
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Indigo Venice - Sant'Elena, an IHG Hotel ratings based on 43 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Indigo Venice - Sant'Elena, an IHG Hotel

Everyone (7) Couples (24) Family (7) Friends (4) Other (1)
2 out of 5

Posted by on 30 May 2019

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Comment from Hotel Management

31 May 2019 by Marco Costa - Hotel Manager

Dear Guest, thank you for your review. We are sorry to notice that your stay at our property was not satisfying and we would like to apologize for not meeting your expectations. We would like to ask if you can be so kind to contact us privetly and provide further details about those services that, in your opinion, should be improved. Looking forward to hearing from you, we send you our best regards. Marco Costa Hotel Manager

4 out of 5

Quiet location with great staff

While the hotel is a long walk into the centre of Venice, it is only a few stops on the water bus and is a peaceful haven from the tourists crowds around St Marks square. Clean modern rooms, helpful staff, great breakfasts. Would highly recommend

Posted by on 8 Feb 2016

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4 out of 5

Nice Change

This was my 20th trip to Venice and so we decided to go a bit off tourist. What a great quiet location- BUT vaporetto stop just a minute away gave easy access to all the hotspots. Most nights we walked back to hotel in 20-30 minutes depending on wine consumption!!! Staff superb. We had a small problem with toilet flush button sticking but was fixed soon after we reported it despite it being a weekend.

Posted by on 2 Feb 2016

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4 out of 5

Lovely hotel, convenient location

Friendly and helpful staff. Excellent breakfasts. Quiet location but still within easy reach of St Marco. Only issue was aircon didn't seem to work very effectively but room cooled when we opened the window.

Posted by on 21 Apr 2015

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5 out of 5

Birthday trip

Great hotel to stay in, not central but less than a minutes walk from the st elena bus stop which affords you a great trip down the grand canal to reach it, staff we're very friendly and there was an excellent choice of food for breakfast. Hotel was very clean and tidy, would definitely recommend.

Posted by on 6 Apr 2015

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4 out of 5

enjoyable golden wedding annerversary vacation

We enjoyed our stay as this hotel is clean & quiet, located in a predominantly residential area & very close to the St Elena vaporetta stop (No steps!). There is a grass & tree area at the waterside nearby, ideal for shade & relaxing after the crowds of venice. Buy a vaporetta pass which enables you to hop on & off. There are 6 vaporetta lines that stop at St Elena so you don't have to wait long. It takes about 10 mins by vaporetta to the St Marks area. There are 3 cafe's/trattorias nearby but you will need to walk or go by vaporetta to get a larger choice. The buffet style breakfast is well stocked but a message to the catering manager: The 2 slice toasting machine is very slow & causes a hold up or people aborting having toast at breakfast, please buy a new faster & larger capacity machine.

Posted by on 29 Sep 2014

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3 out of 5

Awful room

It was ok. Excep the room was full of fluff and the bed linen wasnt changed and the room wasnt any bigger than a child's bedroom at home. Food was ok but a bit limited menu. Service was good and the location is quiet and with easy access to waterbus and centre of the city.

Posted by on 4 Dec 2013

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4 out of 5

great location

nice quiet location, very easy to get to by water taxi from airport, a pleasant 20min stroll and you're at san marco square, or hop on the water taxis a 5 min walk from the hotel, and it's before they get to the busy stops so you can get a good position for views of the grand canal. hotel breakfast included was great hot & cold buffet, cereals and giant bowl of fruit that kept getting re-filled (especially enjoyed the fresh pastries and cakes), and the food choices accomodates for adults and children. only 2 problems - all the lights go on in the bedroom when you open the door - which isnt very practical if one person / child has gone to bed before the others. would have been convienant to have a toliet on the same floor as the restaurant / bar - but wouldn't stop me from visting again tho. the local Spritz aperitif drink v nice & aim to eat gelato every day of your trip :O)

Posted by on 9 May 2013

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4 out of 5

Comfortable but distance to the centre is a drawback

This hotel doesn't look quite so smart "in the flesh" as it does on the pictures but everything is clean and comfortable, breakfast is excellent with a big choice and the staff are friendly and generally helpful. The big disadvantage is the location, which is quite pleasant and quiet but the additional long walk is very unwelcome after what is typically a very tiring day in a crowded city. Worth getting an ACTV pass just for the "commute" as the Sant'Elena stop is very close by.

Posted by on 15 Nov 2011

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4 out of 5

Posted by on 13 Sep 2019

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Comment from Hotel Management

16 Sep 2019 by Marco Costa - Hotel Manager

Dear Anonymous, thank you for your positive feedback! See you soon again at Hotel Indigo Venice - Sant'Elena, sincerely Marco Costa Hotel Manager

About the Hotel Indigo Venice - Sant'Elena, an IHG Hotel

Location Calle Buccari 10 S Elena, Venice, VE 30132

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. WiFi is free in public spaces. Event space at this hotel measures 735 square feet (68 square metres) and includes conference space. Tour or ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Hotel Indigo Venice - Sant'Elena, an IHG Hotel. Smoking is allowed in designated areas at this 4-star Venice hotel.

  • 75 guestrooms or units
  • 735 sq ft of conference space
  • 68 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Hotel Indigo Venice - Sant'Elena, an IHG Hotel offers 75 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Smart televisions come with premium satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining
  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control (heating)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Savor – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.

Room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: EUR 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar energy

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property uses solar energy. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 17
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sant' Elena Venice
  • Hotel Indigo Venice Sant'Elena
  • Hotel Indigo Sant'Elena
  • Indigo Venice Sant'Elena
  • Indigo Sant'Elena
  • Indigo Venice Sant Elena

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 November to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.