3 Sep 2018 by FP
Dear Céline, thank you for choosing us. I am glad you have an overall positive experience with us. I will surely share your feedback with the appropriate restaurant associate to ensure the necessary guidelines and training are in place. We will work harder to improve the guest experience on few points you raised, and for this I thank you again for your particularly detailed review: really appreciated. Hope to serve you again whenever your travels bring you back to Venice. Best Regards, Alberto Pasinato, Hotel Manager
29 Mar 2018 by Sara Bergamo Front Office Manager
Dear Guest, Thank you for taking the time to complete this survey in regards to your recent stay at the Four Points by Sheraton Venice Mestre. Please accept our sincere apology for the inconvenience with the air conditioning. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. We hope to welcome you back. Best regards,
20 Mar 2018 by Sara Bergamo
Dear Erika, first let me take this opportunity to thank you for sharing with us your experience. We very much appreciated your comments, and hope to welcome you again in the near future. Best regards, Sara Bergamo Front Office Manager
16 Mar 2018 by Sara Bergamo
Dear Nanda, Thank you for sharing your experience at the Four Points by Sheraton Venice Mestre. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Best regards, Sara Bergamo Front Office Manager
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Four Points by Sheraton Venice Mestre offers its guests a sauna and a fitness centre. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference rooms. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Venice Mestre. Self parking is free. This 4-star Mestre hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Free self parking
Four Points by Sheraton Venice Mestre offers 168 forms of accommodation with minibars and laptop-compatible safes. LCD televisions are featured in guestrooms. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.