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"Not good for the money at least 2stars,dirty room and walls ,but good bathroom and clean " More

By Livian R. on Mon 26 Jan 2015

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Al ponte dei sospiri. During your stay, you're just a quick walk from St. Mark's Square. Free WiFi in public areas, a bar and concierge services are available. This 4-star hotel has 13 rooms over 3 floors. All rooms offer free WiFi and satellite TV channels.

  • Air-conditioned rooms with satellite TV, minibars and room service (during limited hours)
  • Free WiFi
  • Relax with a drink at the wine bar
  • Services include babysitting, concierge services and tour or ticket assistance
  • Guests speak favourably about the location and the breakfast
  • Steps from St. Mark's Square and St. Mark's Basilica
  • Cats and dogs welcome free of charge (restrictions apply)

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£121* Per night/room 21 Apr - 22 Apr

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Junior Suite, Canal View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Al ponte dei sospiri ratings based on 20 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Al ponte dei sospiri

Everyone (3) Couples (15) Family (2)
1 out of 5
Where do you start! What an awful place to stay. I’m shocked that there were any positive reviews at all. I booked a junior suite as a birthday treat for my partner. First they gave us a room that was clearly not a suite nor was it in any of the pictures of the hotel suites. They initially told us there were no other suites available as they were all occupied but after we insisted, there was a suite that became miraculously available after a couple of phone calls. The room was better but we had a broken shower, wood lice, dirty and ripped furniture and the flooring was falling apart. I was also bitten by some bugs on the bed and there was blood on the sheet.You could not make this up even if you wanted to!!! After further complaints to ebookers (where the booking was made) and to the hotel, again another suite miraculously became available. This one was a lot better but there was no hot water. Apparently it was due to the hotel not having a big enough tank. The furniture also needs to be replaced as they are dirty and have seen better days. We ended up checking out a day earlier as we could not bear it any longer. After posting pics on social media - ebookers refunded the 1 day hotel stay as the hotel refused to accept that there was an issue with the hotel although we had the pics that backed up our claim. Thank you ebookers

Posted by , from London on 13 Apr 2018

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Comment from Hotel Management

4 May 2018 by Hotel Manager

Dear Sir, We are really sorry that your experience has not been positive, but let us disagree with your review and reply to your review point by point (as we already did though Ebookers): "I booked a junior suite as a birthday treat for my partner " - We saw this information and we have welcomed you with a complimentary bottle of sparkling wine upon arrival, as a special birthday treat. "First they gave us a room that was clearly not a suite nor was it in any of the pictures of the hotel suites" -The Hotel has only Junior Suites, not Suites. All of our rooms as clearly showed on Expedia and Ebookers with complete description. "I was also bitten by some bugs on the bed and there was blood on the sheet" - Probably you confuse bed bugs with mosquitos, which are different.. bed bugs are carried by travellers themselves through suitcases and, if present, force the hotel to make a total disinfection of the room for at least a week (which has not happened) "There was no hot water" -Hot water was unavailable for 10 minutes in all the Hotel. The water wasn’t cold but lukewarm. No other guests complained about it. "Ebookers refunded the 1 day hotel stay as the hotel refused to accept" - This information is wrong: the Hotel decide to offer you a refund, not Ebookers. The charge was made by the Hotel so is the Hotel that refunded the amount to your credit card, not Ebookers. Despite all above listed, we make our apologies if we missed something; our main purpose it to improve our service and it is feedback like this that we learn from. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

3 out of 5

Poor

Not good for the money at least 2stars,dirty room and walls ,but good bathroom and clean

Posted by on 26 Jan 2015

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5 out of 5

Perfect trip to Venice

Can't say anything bad about this hotel, the most friendly staff, cleanest rooms, exceptional service and to top it all off, we received a day trip to a glass making factory on Murrano for free which we had planned on doing anyway! The wifi can come and go at times, but the staff at reception were always more than happy to reset it for us. We thought due to the location of the hotel and busy streets around it, the noise would be a problem at night, however, each night was as peaceful as the last. If I ever go back to Venice, I will be staying here and will be recommending it to my friends and family! Very central to everything with lots of choice for lunch and dinner to eat out

Posted by on 24 Aug 2014

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4 out of 5

City Break

This hotel is perfectly placed in the centre of whats going "on" in the city of Venice. You could not ask for a very reasonable priced hotel to be better positioned than a five minute walk from St Marks Sq. The staff were very helpful and quickly put right a couple of small issues with the room when we arrived. The only down side to our room was the condition of the bath, it really was showing its age to the point that we choose not to use it. That aside I would use the hotel again because of the friendly staff and its location.

Posted by on 11 Nov 2012

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4 out of 5
Das Personal ist sehr freundlich und zuvorkommend. Die Duschkabine ist sogar für mich etwas zu klein. Schade finde ich auch, dass gewisse Einrichtungsgegenstände defekt sind. Ein bisschen Farbe und hier und da ein Einsatz mit Werkzeug wäre sinnvoll. Die Lage ist aber absolut perfekt!!!

Posted by on 12 Jul 2019

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5 out of 5

Very central Location to the Touristic Places.

Very friendly Staff and the Location is on the best place very close to Place San Marco

Posted by , from switzerland on 26 Sep 2017

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5 out of 5

Gezellig weekendje weg

Het hotel al Ponte dei Sospiri was een grote meevaller! Alles was tip-top in orde, zelfs met ontbijt op de kamer zonder extra te moeten betalen! Echt een super verblijf!!

Posted by on 27 Jan 2016

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4 out of 5

prachtig hotel in Venetie

uitstekende ligging kan niet beter centraal gelegen zijn, om de hoek is het San Marcoplein. voor het ontbijt moet je wel naar een ander hotel (slechts om de hoek) gaan, dit is een zeer groot minpunt, anders zijn de kamers zeer sfeervol.

Posted by on 17 Jul 2015

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4 out of 5

Es war traumhaft und das Hotel liegt genial

Im Hotel waren sie sehr hilfsbereit und freundlich. War immer jemand an der Reception und der Service war sehr gut. Das Frühstück war in einem anderen Hotel und das war am Anfang etwas gewohnheitsbedürftig. Aber der Service war auch dort perfekt und es gibt keine Beanstandungen.

Posted by on 23 Jun 2015

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4 out of 5

Tolle Lage

Das Hotel besticht durch seine Lage und seinen Charakter. Die üppig venezianische Austattung der Zimmer ist schon fast kitschig aber eben noch geschmackvoll. Die Zimmer relativ groß und an Sauberkeit und Service gibt es nichts auszusetzen. Das Frühstück habe wir im Schwesterhotel um die Ecke eingenommen, das für italienische Verhältnisse absolut in Ordnung war. Die Möglichkeit das bunte Treiben rund um die Seufzerbrücke inklusive täglichem Gondelstau aus erster Reihe fußfrei beobachten zu können, ist ein besonderer Benefit des Zimmers mit Kanalblick.

Posted by on 15 May 2015

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About the Hotel Al ponte dei sospiri

Location Calle San Marco 381, Venice, VE 30124

Renovations + Closures

This property is closed from 10 March 2020 to 3 April 2020 (dates subject to change).

Property Features

As a guest of Hotel Al ponte dei sospiri, you'll find tour or ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The romantic Hotel Al ponte dei sospiri also features room service (during limited hours), a porter/bellboy, and a lift. This 4-star Venice hotel is smoke free.

  • 13 guestrooms or units
  • 3 levels
  • Bar or lounge
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Venice (VCE-Marco Polo) (18.4 km / 11.5 mi)
  • Train station: Venice Santa Lucia Station (5.9 km / 3.7 mi)
  • Parking:

Room Amenities

Hotel Al ponte dei sospiri offers 13 forms of accommodation with minibars and a safe. Satellite televisions are provided. Bathrooms include bidets and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Hypo-allergenic bedding
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bidet
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Wine Bar HK – This wine bar only serves light fare.Happy hour is offered.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 4 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Please note, some room types at this property are not available when booking a stay with children.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.25 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Al ponte dei sospiri
  • Al ponte dei sospiri Venice
  • Hotel Al ponte dei sospiri
  • Hotel Al ponte dei sospiri Venice
  • ponte sospiri
  • Al Ponte Dei Sospiri Hotel
  • Hotel Al ponte sospiri Venice
  • Hotel Al ponte sospiri
  • Al ponte sospiri Venice
  • Al ponte sospiri
  • Al Ponte Dei Sospiri Venice
  • Hotel Al ponte dei sospiri Hotel
  • Hotel Al ponte dei sospiri Venice
  • Hotel Al ponte dei sospiri Hotel Venice

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing https://www.ebookers.com/Venice-Hotels-Hotel-Al-ponte-dei-sospiri.h915384-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.