"I am disabled and use a wheelchair. I did need to walk across a bridge to the hotel, but once there everything was perfect. Breakfast was varied and v ... " More

By a verified traveller on Fri 04 Aug 2017

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Hotel Description

The comfortable rooms at Hotel Carlton on the Grand Canal get good marks from our customers. During your stay, you're just a quick walk from Grand Canal. Free breakfast, free WiFi in public areas and 2 restaurants are available. This 4-star hotel has 150 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy international cuisine with ocean views at La Cupola, one of the property's 2 restaurants
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Grand Canal and 5 minutes on foot from Piazzale Roma

Classic Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£238* Per night/room 16 Sep - 17 Sep

Classic Triple Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Double Room, Patio

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Double or Twin Room, Canal View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Hotel Carlton on the Grand Canal ratings based on 40 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Carlton on the Grand Canal

Everyone (5) Couples (23) Family (8) Other (2) Friends (2)
4 out of 5

Posted by on 20 Aug 2019

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4 out of 5

Posted by on 23 Apr 2019

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4 out of 5
Very nice hotel. Perfect location. The rooms are very clean and beautiful. The only downfall was the breakfast which was a bit disappointing. Not a lot of choice.

Posted by on 24 Dec 2018

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5 out of 5

Dream hotel

I am disabled and use a wheelchair. I did need to walk across a bridge to the hotel, but once there everything was perfect. Breakfast was varied and very tasty. I would certainly recommend this hotel for a holiday

Posted by , from England on 4 Aug 2017

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5 out of 5

Retired couple 5 night trip to venice

Hotel staff were friendly and very helpful. Hotel in good location for sight seeing and travelling to and from airport. We had booked a superior room which was comfortable,clean and well decorated in Venetian style although it was very small with no outlook.We were told rooms overlooking the canal were 50 euros extra per night. The room service was excellent with clean bedding and towels each day. The breakfast was very good with hot and cold food and plenty of chose. We also had an evening meal in the restaurant which was excellent. We would recommend this hotel and apart from the small room size could not fault it .

Posted by on 2 Feb 2016

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5 out of 5

Great week spent at Carlton on The Grand canel Venice

ack in Venice for 1 week after 12 years and we loved it. The hotel was excellent, we did pay for the superior room but did not opt for the canal frontage, since we did not expect to be staying in our room that much. The size and space was lovely with a traditional venetian feel and Murano Glass chandelier. Bed was comfortable and extra pillows were provided the minute I asked for them. Try the restaurant particularly if you are a foodie, their chef is excellent. In fact it works out better value then eating in some other places we tried. The Chef Sig. Alphonso (if that spells OK) is very well schooled in Italian Cuisine both classical and modern fusion. Front of house team is run by Sig Phillipo and Sig Enrico assisted by Dario and Ivan and the lovely Lucia. We didn't get time to meet the breakfast crew but the lovely ladies made us feel welcome and stocked the ample buffet collazione (B'fast) with all sorts of yummey goodies. It is worth taking the bfast option as that kept us going virtually all day. The location is great, short walk from the bus station, train station opposite and a host of takeaways and coffee bars open almost 24/7 as you approach the rail station. Handy if you want a pocket bottle of water for 1.5 euro to take on your travels. Also handy if you want a quick coffee on the way back to the hotel as you step off the ACTV water bus. TIP step of an ACTV turn left walk just past the station to a newer build block and you will find a nice self service locals café with cappuccino for 1.5 euros (near the Mango shop). We did not stay for the lavish 10 course new years eve party (yes it really was 10 courses) only because the weather was dry and we wanted to mingle with the crowds at St Marks, watch fireworks, pop a mini bottle of Proseco, and hug a few strangers **!!?* we got back to the hotel around 2am with the in house party coming to a close. First time for us out and about with such a huge crowd but it was fun. I will say it is better to hang about and let the crowds disperse after the fireworks or book a water taxi straight off the key back to your hotel. There are loads of places to eat in Venice and the Reception team will always offer you a few recommendations about where to go. Reception is also your first port of call if you need anything and they are quick at organising your request quickly and efficiently. The hotel will organise a run to Murano for you with a visit to the glass factory, well worth the ride. We actually got to Murano by accident on the ACTV so tagged along with a mixed group of tourists, met the glass artisan, wifey bought some very pretty trinkets and I got a lovely pair of cufflinks all for a very modest outlay. Take time to get to know the team at the hotel. Our housekeeper always prepared our room beautifully after we left for our daily jaunts, or knocked discreetly if we were still about. We met the chef as he did his restaurant round to make sure food was as delicious as it looked. We found service to be very professional, a real joy, likewise we always dressed well for dinner as a sign of our reciprocation to the service and why wouldn't you? after all you are in Venice... all the best for the new year all...

Posted by on 6 Jan 2016

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4 out of 5

Sweet Romantic trip

Amazing staff, very well located, beautiful view, nice and warm rooms in winter time, well informed.

Posted by on 2 Jan 2016

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4 out of 5


The hotel is very conveniently located, the rooms are clean and comfortable although a bit hot initially. The breakfast buffet was very comprehensive and adequate. We ate in the Cupola restaurant one evening and although the food was very good there was a a lack of atmosphere/ ambience that took the edge of it. All in all a very pleasant hotel

Posted by on 1 Nov 2015

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4 out of 5

Traveling with a baby

staff were amazing, our hotel room looked out onto a brick wall! I paid extra for a super deluxe room, there was no kettle, tea or coffee in the room and having to make up baby bottles deemed difficult to say the least.. The baby's cot was too small for him to move so he had to sleep in with us and he is only 6mths old. The bath was so small not big enough for an adult and there was no shower.. Breakfast was ok but limited and only warm eggs and bacon. Hotel was very clean and the staff were lovely, not value for money though.

Posted by on 14 Oct 2015

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5 out of 5

Unexpected planned trip to venice with a friend

The hotel was easily accessible, having travelled by water taxi from the airport and it presented as homely and inviting at first sight. The room was comfortable with pleasant furnishings and was always clean and well presented when we returned from trips. Any enquiries of hotel reception staff were always dealt with in a pleasant and courteous manner. Information was always found to be accurate. The restaurant was excellent, with a wide ranging menu, and we always received excellent service and attention. It was a pleasure to eat there.

Posted by on 13 Jul 2015

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About the Hotel Carlton on the Grand Canal

Location Sestiere Di Santa Croce 578, Venice, VE 30135

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A casino, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Hotel Carlton on the Grand Canal. This 4-star Venice hotel is smoke free.

  • 150 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Buffet breakfast (free)
  • Casino
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Venice (VCE-Marco Polo) (13.2 km / 8.2 mi)
  • Train station: Venice Santa Lucia Station (0.1 km / 0.1 mi)
  • Parking:

Room Amenities

Hotel Carlton on the Grand Canal offers 150 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast.

La Cupola – Overlooking the ocean, this restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Top of the Carlton – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Sailing nearby
  • Windsurfing nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM

Special check-in instructions:

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from 1–31 January.
  • A tax is imposed by the city: EUR 4.50 per person, per night for adults; EUR 2.25 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Carlton Grand
  • Carlton Grand Canal Hotel
  • Carlton Grand Canal Venice
  • Carlton Hotel Grand Canal
  • Grand Carlton
  • Grand Carlton Hotel
  • Grand Hotel Carlton
  • Hotel Carlton Grand Canal
  • Hotel Carlton Grand Canal Venice
  • Hotel Grand Carlton
  • Carlton Grand Canal

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.