Horrific hotel - don’t book. They are very deceiving with pictures of their hotel rooms. The rooms are extremely old and depressing. I refused to accept the room that would have ruined out stay in Venice. We had to find another hotel and be out of $. We were so tried after 20 hours traveling that paying for another hotel room with decent accommodations was worth getting a good nights rest. I knew I was forfeiting my $ at this hotel but was just not worth staying in such a depressing hotel - at least the 2 rooms they showed us.
They blamed Expedia for the type of rooms offered to clients from Expedia. So Expedia clients get the worse rooms.
The manager indicated they were completely booked, yet refused Expedia a reimbursement for my expense. Having traveled to Venice many times I can tell you there are much better properties steps away from this property.