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4.4 out of 5

"First night , A\C wasn’t working , spoke to the receptionist and was told the AC will start working in an hours time and also they will send the main ... " More

By a verified traveller on Sat 31 Aug 2019

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Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£88* Per night/room 16 May - 17 May

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Duplex)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed (Canal View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Murano)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Hyatt Centric Murano Venice's quiet location. During your stay, you'll be connected to a shopping centre and just a quick walk from Church of San Pietro Martire. Free WiFi in public areas, a free round-trip airport shuttle and a restaurant are available. Built in 2013, this 4-star hotel has 119 rooms over 3 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy Italian cuisine while dining at Ristorante Riva Longa
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the proximity to the airport and the overall condition of the property
  • Just a 4-minute walk from Church of San Pietro Martire and 4 minutes on foot from Cometa di Vetro
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Hyatt Centric Murano Venice ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Centric Murano Venice

Everyone (10) Couples (4) Family (1)
3 out of 5
First night , A\C wasn’t working , spoke to the receptionist and was told the AC will start working in an hours time and also they will send the maintenance tomorrow,AC didn’t work all night , it was hot and mosquitoes were bitting us .. After day full of activities, came back tired and on second night the a/c wasn’t working in the night time again , on top of Mosquitoes , stayed up all night , kids aged 6&9 also stayed awake . No ownership or care given , on our third day we were offered to change the room after maintenance were unable to find the issue . Such a shame that only because of this AC issue my review is a negative one as the location , staff , amenities, transport every thing was spot on. But a good night sleep is all a family with kids deserve on a holiday.

Posted by on 31 Aug 2019

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Comment from Hotel Management

5 Sep 2019 by Hyatt Centric Murano Venice

Dear Guest Thank you for reviewing your stay at our hotel. We are sincerely sorry for the unpleasant experience you had and you were unhappy that we could not provide you with the outstanding service you deserve. We also apologize for the other difficulties you faced during your visit because of the AC. We hope you will give us another opportunity in the future so we can prove we are up to the task of providing a comfortable stay. Leonardo Ometto General Manager

5 out of 5
The duplex room was very spacious for a family of four. Lovely and clean. Towels were changed each day and beds made. coffee sachets and milk also replenished each day. I was particularly impressed with the electric opening Velux windows with blinds in the ceiling. They let a lot of light into the room as the view is a little obstructed from the front window The staff were very friendly an helpful. They assisted us with which Water bus we needed to catch to get to various place. The hotel is right next to Museo Water Bus Stop so its great for transport to other places in Venice. The Hotel water Taxi service was a great little extra as long as you book your slot early as it does get booked up. Food in the restaurant is lovely. The fried Seafood was amazing! The whole family also loved the Garlic, Chilli and olive oil pasta from the Bar Food Menu. Cocktails from the bar were great and there is a buy one get one free offer between 5-7pm each day. My partner asked for an Espresso Martini one evening and although it wasn't on the menu they happily obliged and made one of the nicest Espresso Martinis he has ever tasted. I would definitely recommend this hotel as a base for exploring Venice and the surrounding islands. It is more peaceful than Venice but is right on the Water Bus route.

Posted by on 30 Aug 2019

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Comment from Hotel Management

2 Sep 2019 by Hyatt Centric Murano Venice

Dear Guest Thank you for sharing your review regarding your stay at the Hyatt Centric Murano Venice. We are thrilled to know you and your partner enjoyed our outstanding location, the perfect basecamp to explore Venice. It is also great you loved our comfortable accommodations and that the friendly, responsive service provided by our associates surpassed your expectations. It was our pleasure hosting you, and we hope to see you again whenever your travels bring you back to Venice. Leonardo Ometto General Manager

5 out of 5

Posted by on 16 Jun 2019

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Comment from Hotel Management

16 Jun 2019 by Hyatt Centric Murano Venicr

Dear Guest Thank you very much for this nice 5 out of 5 review. We are delighted to read you loved your stay and we hope to have soon the chance to welcome you back soon again to Venice. Leonardo Ometto General Manager

5 out of 5

Posted by on 14 Jun 2019

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Comment from Hotel Management

16 Jun 2019 by Hyatt Centric Murano Venice

Dear Guest Thank you very much for this nice 5 out of 5 review. We are delighted to read you loved your stay and we hope to have soon the chance to welcome you back soon again to Venice. Leonardo Ometto General Manager

5 out of 5
The property is in such a beautiful and quite area. The room was beautiful and the staff was very polite and pleasant. Will definitely be returning.

Posted by on 8 Apr 2019

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Comment from Hotel Management

11 Apr 2019 by LaGare Hotel Venezia

Dear Guest What an amazing 5 out of 5 review! We are simply delighted to read how much you loved your stay and we hope to have soon the chance to welcome you back soon to Murano! Leonardo Ometto General Manager

4 out of 5

Posted by on 16 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by LaGare Hotel Venezia

Dear Trevor, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

5 out of 5

Perfect hotel out of the tourist traps of Venice

Great hotel close enough to the action of Venice whilst still being able to escape to a more residential and calmer place for the night. Really easy to get across to Venice from the island and enough things on Murano to have a little potter about. Hotel and staff all excellent quality making perfect stay.

Posted by , from uk on 28 Feb 2018

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Comment from Hotel Management

4 Mar 2018 by LaGare Hotel Venezia - MGallery by Sofitel

Dear Sally We're pleased you had an overall delightful stay. Our guests are our priority and we love that you felt well taken care of and that you loved our Murano so much! We look forward to welcoming you again on our beautiful Island. Leonardo Ometto General Manager

5 out of 5
We had a great time in Venice. The employees at the reception where always friendly and ready to help and answer any wuestion or request.

Posted by on 13 Sep 2019

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Comment from Hotel Management

13 Sep 2019 by Hyatt Centric Murano Venice

Dear Guest what a glittering 5 stars review! We are simply delighted to read how much you loved your stay thanks to our super friendly staff! See you soon in Venice! Leonardo Ometto General Manager

4 out of 5
Super schönes Hotel, geräumige Zimmer. Sehr central direkt an der Wassertaxi Anlegestelle.

Posted by on 4 Sep 2019

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Comment from Hotel Management

5 Sep 2019 by Hyatt Centric Murano Venice

Dear Guest thank you very much for being our guest and for your nice review. We are delighted to know you loved your room and the proximity to the pier :) We hope to have soon the chance to welcome you back to Venice. Leonardo Ometto General Manager

4 out of 5

Posted by on 29 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by Hyatt Centric Murano Venice

Dear Guest Thank you for being at Hyatt Centric Murano Venice and for taking the time to share with us your experience. We look forward to welcoming you soon again to Venice, Leonardo Ometto General Manager

About the Hyatt Centric Murano Venice

Location Riva Longa, 49, Venice, VE 30141

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 861 square feet (80 square metres) and includes meeting rooms. A roundtrip airport shuttle is free (available on request). A fitness centre, multilingual staff, and a garden are also featured at the luxury Hyatt Centric Murano Venice. The hotel can provide concierge services and wedding services. This 4-star Venice hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • 861 sq ft of conference space
  • 80 sq. m of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Marco Polo Airport (VCE) (12.8 km / 7.9 mi)
  • Train station: Porto Marghera Station (5.9 km / 3.6 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

Hyatt Centric Murano Venice offers 119 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. 42-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Ristorante Riva Longa – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

LaGare Cafe – This cocktail bar specialises in Italian cuisine and serves breakfast and light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

This property offers 1-way airport shuttle pickup service from Marco Polo airport in Venice only.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Access to this property's sauna, and fitness area are available by reservation only. Access is limited to 45 minutes.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per accommodation, per night
  • Maximum 2 per room (weight limit: 55 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.50 per person, per night for adults; EUR 1.30 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.60 per person, per night for adults; EUR 1.80 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 18 per person (approximately)
  • Pet fee: EUR 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • LaGare
  • LaGare Hotel
  • LaGare Hotel Venezia
  • LaGare Hotel Venezia Mgallery
  • LaGare Hotel Venezia Mgallery Collection
  • LaGare Hotel Venezia Mgallery Collection Venice
  • LaGare Venezia
  • LaGare Venezia Mgallery Collection
  • LaGare Venezia Mgallery Collection Venice
  • Mgallery LaGare
  • LaGare Hotel Venezia MGallery Sofitel Venice
  • LaGare Hotel Venezia MGallery Sofitel
  • LaGare Venezia MGallery Sofitel Venice
  • Hyatt Centric Murano Venice Hotel Venice
  • Hyatt Centric Murano Venice Hotel
  • Hyatt Centric Murano Venice Venice
  • LaGare Hotel Venezia Mgallery Collection
  • LaGare Hotel Venezia MGallery by Sofitel
  • Hyatt Centric Murano Venice
  • Hyatt Centric Murano Venice Hotel
  • Hyatt Centric Murano Venice Venice
  • Hyatt Centric Murano Venice Hotel Venice

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Hyatt Centric Murano Venice offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.