- Disliked: Staff & service
Do not book this property. I called three days before our flight from the USA to Venice to confirm our rooms. The morning we started our flight to Italy the property emailed me that my card did not go through and they were going to cancel the room. Unfortunately I was travelling all day with no access to email. We flew for 14 hours and stood on the front door of this hotel only to be told they cancelled our rooms. We were stranded. Thankfully another hotel took us in. More $. I had booked this 9 months in advance and had credit card fraud months before the trip. I changed my card #. Even though I confirmed this hotel by phone (international call from USA) they still left us stranded after a full day of travelling. Very very disappointed. The other hotel we booked in Venice at the end of the week had contacted us a week before the trip and verified everything. No problems at all with the other hotel.