28 Aug 2017 by Michela, Hotel Deputy Mgr
Thank you for bringing to our attention some aspects of the services where you felt we had failed to achieve an acceptable level. Since our aim is to achieve and maintain a high standard of customer care, we are always grateful for client feedback and take your observations very seriously. We are putting procedures in place and taking actions to improve the standard of service delivered. I hope that we may look forward to showing you before too long how much more efficiently we can perform. I thank you again for the email and do not hesitate to contact me for any further clarification or needs. Yours sincerely,
NH Venezia Laguna Palace offers its guests a marina and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 678 square feet (63 square metres) and includes conference centres. A terrace, multilingual staff, and concierge services are also featured at the business-friendly NH Venezia Laguna Palace. Parking is available for a fee. This 4-star Mestre hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge) , Free parking nearby
NH Venezia Laguna Palace offers 376 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a bidet, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Laguna – This restaurant specialises in international cuisine.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
This property’s “Family Room (Extra Extra Large)” room type consists of 1, 2, or 3 guestrooms that may be located on different floors, subject to availability. Adjacent rooms may be available on request. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.