8 Dec 2019 by Cristiana Crippa
Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. Please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Feedback is a gift and we will continue to raise the bar to ensure all of our guest expectations are exceeded. Warmest Regards Cristiana Crippa
Novotel Venezia Mestre Castellana offers its guests an outdoor pool, a 24-hour fitness centre, and a kids' pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 2411 square feet (224 square metres) and includes conference rooms. A library, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Venezia Mestre Castellana. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Mestre hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Free parking nearby
Novotel Venezia Mestre Castellana offers 215 forms of accommodation with minibars and a safe. This accommodation is furnished with double sofa beds. Memory foam beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Mestre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Guests can enjoy buffet breakfast for a fee.
Novotel Venezia Mestre Castellana has a restaurant serving breakfast, lunch and dinner.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.