8 Dec 2019 by Cristiana Crippa
Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. Please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Feedback is a gift and we will continue to raise the bar to ensure all of our guest expectations are exceeded. Warmest Regards Cristiana Crippa
3 Nov 2020 by Federica VIVIAN
Dear Guest, thank you for taking time to inform us about your experience following your stay at our hotel. We look forward to welcoming you back soon at one of the Novotel hotels. Yours Sincerely Federica VIVIAN - Quality Service Assistant
The following facilities or services will be unavailable from October 1 2020 to June 5 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
Novotel Venezia Mestre Castellana offers its guests an outdoor pool, a 24-hour fitness centre, and a kids' pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 2411 square feet (224 square metres) and includes conference rooms. A library, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Venezia Mestre Castellana. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Mestre hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Free parking nearby
Novotel Venezia Mestre Castellana offers 215 forms of accommodation with minibars and a safe. This accommodation is furnished with double sofa beds. Memory foam beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Guests can enjoy buffet breakfast for a fee.
Novotel Venezia Mestre Castellana has a restaurant serving breakfast, lunch and dinner.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.
For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.