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3.7 out of 5

"Nice comfortable hotel with easy access to Venice by bus " More

By a verified traveller on Tue 25 Sep 2018

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Superior Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max
£45* Per night/room 27 Apr - 28 Apr

Executive Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Novotel Venezia Mestre Castellana get high marks from our customers. During your stay, you'll be within walking distance of Auchan. Features include free WiFi in public areas, plus an outdoor pool and a restaurant. Built in 2004, this 4-star hotel has 215 rooms over 8 floors. Free WiFi and memory foam beds are available in all rooms.

  • Air-conditioned rooms with memory foam beds, sofa beds and 24-hour room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre and a playground
  • Guests speak favourably about the helpful staff and the size of the guestrooms
  • Just a 1-minute drive from Villa Salus Hospital and a few minutes from Auchan
  • Pets welcome for a fee (restrictions apply)

Novotel Venezia Mestre Castellana ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Venezia Mestre Castellana

Everyone (3) Family (3)
1 out of 5

Posted by on 16 Aug 2019

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Comment from Hotel Management

8 Dec 2019 by Cristiana Crippa

Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. Please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Feedback is a gift and we will continue to raise the bar to ensure all of our guest expectations are exceeded. Warmest Regards Cristiana Crippa

5 out of 5
Nice comfortable hotel with easy access to Venice by bus

Posted by , from London on 25 Sep 2018

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4 out of 5
Hotel liegt in der Nähe der Autobahn, in nur ca. 20min wäre man mit dem Auto in Venedig. Zimmer sind grosszügig und sauber. Frühstücksbuffet wegen Corona leicht eingeschränkt und der Pool geschlossen.

Posted by , from Schwarzenbach on 27 Sep 2020

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3 out of 5
Pool war geschlossen. Einen Hinweis darauf gab es vorher nicht. Doof, wenn man das Hotel deswegen ausgewählt hat.

Posted by on 4 Aug 2020

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Comment from Hotel Management

3 Nov 2020 by Federica VIVIAN

Dear Guest, thank you for taking time to inform us about your experience following your stay at our hotel. We look forward to welcoming you back soon at one of the Novotel hotels. Yours Sincerely Federica VIVIAN - Quality Service Assistant

5 out of 5
Alles war wie in der Beschreibung des Hotels, sehr nettes Personal, ich werde wieder kommen

Posted by on 28 Oct 2019

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4 out of 5
In der Lobby war eine Bar.Sehr laut da viele Gäste dort gesessen und gefeiert haben. Ansonsten sehr freundliches Personal.Sehr hilfsbereit.Bei uns verlief alles reibungslos.

Posted by on 1 Oct 2019

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4 out of 5

Posted by on 29 Jul 2019

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About the Novotel Venezia Mestre Castellana

Location Via Alfredo Ceccherini 21, Mestre, VE 30174

Renovations + Closures

The following facilities or services will be unavailable from October 1 2020 to June 5 2021 (dates subject to change):

  • Fitness facilities
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Venezia Mestre Castellana offers its guests an outdoor pool, a 24-hour fitness centre, and a kids' pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 2411 square feet (224 square metres) and includes conference rooms. A library, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Venezia Mestre Castellana. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Mestre hotel.

  • 1 building
  • 215 guestrooms or units
  • 8 levels
  • 2411 sq ft of conference space
  • 224 sq. m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Airport: Marco Polo Airport (VCE) (9.4 km / 5.9 mi)
  • Train station: Venice Carpenedo Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Venezia Mestre Castellana offers 215 forms of accommodation with minibars and a safe. This accommodation is furnished with double sofa beds. Memory foam beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Novotel Venezia Mestre Castellana has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 0.50 per person, per night for adults; EUR 1.10 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 per person (approximately)
  • Self-parking fee: EUR 6 per night
  • Pet fee: EUR 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Mestre
  • Novotel Venezia
  • Novotel Venezia Castellana
  • Novotel Venezia Castellana Hotel
  • Novotel Venezia Castellana Hotel Mestre
  • Novotel Venezia Mestre
  • Novotel Venezia Mestre Castellana
  • Novotel Venezia Mestre Castellana Hotel
  • Novotel Venezia Mestre Castellana Hotel
  • Novotel Venezia Mestre Castellana Mestre
  • Novotel Venezia Mestre Castellana Hotel Mestre

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.