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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£213* Per night/room 2 Jan - 3 Jan

Deluxe Double or Twin Room, Balcony, Lake View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, Lake View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Presidential Suite, 1 Bedroom, Terrace, Lake View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Swiss Diamond Hotel. During your stay, you're just a quick walk from Lake Lugano. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. This 5-star hotel has 84 rooms. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Free uncovered valet parking and uncovered self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and a bar/lounge
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the location and the pool
  • Steps from Lake Lugano and a 5-minute drive from Swissminiatur
  • Free train station pick-up shuttle service
  • Pets welcome for a fee

Swiss Diamond Hotel ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swiss Diamond Hotel

Everyone (11) Couples (9) Family (2)
3 out of 5
Schönes Hotel, Preis-Leistungs-Verhältnis stimmt nicht

Posted by , from Zürich on 27 Jun 2020

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Comment from Hotel Management

10 Jul 2020 by andrew

Dear Valued Guest, Good morning to you & greetings from sunny Lugano! Thank you very much for sharing your review regarding your stay at the Swiss Diamond Hotel. We are genuinely appreciative of your kind feedback and we do acknowledge your constructive criticism. We were delighted to have you with us and hope to welcome you back again at our sunny resort. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel

5 out of 5

Posted by on 26 Jun 2020

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Comment from Hotel Management

10 Jul 2020 by andrew

Dear Valued Guest, Warm greetings from Lugano! Thank you for posting an amazing evaluation about your overall experience here at the Swiss Diamond Hotel. We are looking forward to welcoming you soon again for another memorable stay. Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel

5 out of 5
Das Personal ist sehr freundlich und hilfsbereit. Wir haben uns sehr wohl gefühlt. Das Essen im Restaurant war sehr lecker, obere Preislage aber man bekommt dafür auch Qualität geliefert.

Posted by on 2 Dec 2019

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5 out of 5
Herrliche Lage, sehr aufmerksames und freundliches Personal, gutes Preis/Leistungs Verhältniss

Posted by on 26 Oct 2019

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5 out of 5

Posted by on 20 Oct 2019

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5 out of 5

Posted by on 26 Jul 2019

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5 out of 5

Posted by on 7 Jul 2019

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5 out of 5
Es war sehr sauber. Die Angestellten sehr Nett. Obwohl ich aus versehen ein Tag später dass Hotel gebucht habe, waren sie so Kulant und haben mich an dem Tag nächtigen lassen. Nicht nur dass, weil ein Zimmer mit Seeblick frei war haben wir dieses sogar bekommen 😃 Top Hotel, Top Frühstück, Top Angestellte, Top Wellnes bereich, Top Ausblick, Top Lage. Einfach nur Empfehlenswert.

Posted by on 24 Mar 2019

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4 out of 5

Posted by on 3 Feb 2019

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4 out of 5
Es war toll auch das Zimmer nur die Vorhänge und Teppich waren nicht so hygiene

Posted by on 8 Oct 2018

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Property Features

Swiss Diamond Hotel offers its guests an indoor pool, a seasonal outdoor pool, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the luxury Swiss Diamond Hotel. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Vico Morcote hotel.

  • 84 guestrooms or units
  • 2 dining venues
  • Buffet breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Terrace on the roof
  • Business centre (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Lugano (LUG-Agno) (13.2 km / 8.2 mi)
  • Train station: Melide Station (3 km / 1.9 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Swiss Diamond Hotel offers 84 forms of accommodation with minibars and a safe. 40-inch Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Restaurant Lago – This restaurant serves breakfast, lunch and dinner.

Restaurant Panorama – This restaurant serves lunch and dinner. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 95.0 per day.

Pet Policy

  • Pets: CHF 40 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.The property affirms that it follows sanitisation practices of Clean & Safe (Switzerland) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 40 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 95.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Diamond Swiss Hotel
  • Hotel Diamond Swiss
  • Hotel Swiss Diamond
  • Swiss Diamond Hotel
  • Swiss Diamond Resort Olivella
  • Swiss Diamond Vico Morcote
  • Swiss Hotel Diamond
  • Swiss Diamond Hotel Vico Morcote
  • Swiss Diamond Hotel Hotel
  • Swiss Diamond Hotel Vico Morcote
  • Swiss Diamond Hotel Hotel Vico Morcote

You should know

  • Swiss Diamond Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in June and close in October.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.