Skip to main content
Beginning of main content
4.4 out of 5

"we visited Vienna after 7 years, last time we have also chosen Arcotel, but other one near UN buildings. We liked our stay in this Arcotel. From railw ... " More

By a verified traveller on Mon 19 Aug 2019

Enter dates to see availability

Select your room to view prices

Comfort Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£74* Per night/room 12 Dec - 13 Dec

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at ARCOTEL Donauzentrum. During your stay, you'll be connected to a shopping centre and just a quick walk from Alte Donau. Free breakfast, free WiFi in public areas and a restaurant are available. Built in 1991, this 4-star hotel has 158 rooms over 4 floors. Free wired Internet and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, pillow menu and showers
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the proximity to public transport
  • Just a 2-minute drive from Vienna International Centre and 10 minutes from Vienna State Opera
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

ARCOTEL Donauzentrum ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ARCOTEL Donauzentrum

Everyone (10) Couples (5) Family (1)
4 out of 5
we visited Vienna after 7 years, last time we have also chosen Arcotel, but other one near UN buildings. We liked our stay in this Arcotel. From railway station it is about 20 minutes by U1 underground, you just go through shopping mall and reach the hotel. Hotels has unusual reception, you can make your check in yourself just with your name and number of reservation. in the lobby there are free water, tea and apples available. Very modern and nicely designed rooms have comfortable beds. Very silent air condition. Rooms to the atrium are more silent. Breakfast and also toilets are situated in the 2nd floor. In spacy modern designed restaurant is served excellent breakfast. You find there everything including fresh juice, you can make your own pancakes. Also coffee is very good. The only minus - we were missing minibar or refridgerator in the room and free coffee would be excellent. We highly recommend this hotel - rate quality - price is very good.

Posted by on 19 Aug 2019

Was this review helpful to you?
5 out of 5

Posted by on 24 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

3 May 2019 by ARCOTEL Donauzentrum Team

Lieber Gast, Vielen Dank für Ihre großartige Bewertung! Wir freuen uns schon auf Ihren nächsten Aufenthalt bei uns! Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

4 out of 5
Very convenient location- right beside the metro and a huge shopping centre

Posted by , from London on 13 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

11 Sep 2018 by ARCOTEL Donauzentrum Team

Dear John, thank you very much for the time invested in your feedback and for your recommendation. We hope to welcome you back very soon! Best regards,

5 out of 5
First time to stay in such modern,cool and young look hotel.Rooms are excellently lighted.Modern furnitures,highlight is the free 24 hours coffee.We came as a group(25)and the surcharge of people added was very minimal.Location is excellent,the huge shopping center and restaurants are just right behind the hotel.Looking forward to stay again in your hotel next year November with a much bigger group.For sure we will recommend you.

Posted by , from Switzerland on 30 Apr 2018

Was this review helpful to you?
4 out of 5
Super hotel, gutes Frühstück, gute Lage - Teppichböden könnten mal gereinigt werden - Duschkabinentüre lässt zu viel Wasser unten durch, somit ist der Badzimmerboden immer Nass

Posted by on 25 Oct 2021

Was this review helpful to you?
4 out of 5
Sehr schön und komfortabel eingerichtete Zimmer. Am Wochenende war das Personal mit dem Ansturm auf das Frühstücksbuffet komplett überfordert. Zu wenig Personal, und für so viele Gäste ist der Frühstücksraum nicht zweckmässig eingerichtet. Ebenso war es dem Zimmerservice an drei von sechs Tagen nicht möglich bis zum Abend das Zimmer zu machen.

Posted by on 28 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

23 Dec 2019 by ARCOTEL Donauzentrum

Lieber Gast, vielen Dank für die Zeit, welche Sie in Ihre Bewertung investiert haben. Es macht uns stolz zu lesen, dass wir Sie mit unseren komfortablen Zimmern überzeugen konnten. Dies haben wir sehr gerne mit unserem Team geteilt. Bitte seien Sie versichert das wir Ihre Anmerkung im Bezug auf das Frühstück und das Housekeeping sehr ernst nehmen und dies auch an die zuständigen Abteilungen weiterleiten werden. Auch wenn wir Ihre Erfahrung nicht rückgängig machen können, würden wir uns sehr freuen Sie bald wieder bei uns begrüßen zu dürfen um den entstandenen Eindruck zu revidieren. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

5 out of 5
Alles zu unserer besten Zufriedenheit. Gerne wieder. Danke für den angenehmen Aufenthalt

Posted by on 27 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

23 Dec 2019 by ARCOTEL Donauzentrum

Lieber Gast, vielen Dank für die ausgezeichnete Bewertung die Sie uns gegeben haben. Es freut uns sehr das Sie mit dem ARCOTEL Donauzentrum zufrieden waren. Wir würden uns sehr freuen Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

4 out of 5
Ich Fand den Aufenthalt sehr angenehm. Die Zimmer waren super. Leider beim Frühstück war oftmals viele Dinge nicht vorhanden oder ging lange bis sie aufgefüllt wurden

Posted by on 5 Aug 2019

Was this review helpful to you?
Comment from Hotel Management

8 Aug 2019 by Ihr ARCOTEL Donauzentrum Team

Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihren Aufenthalt zu berichten. Dies ist eine sehr wertvolle Quelle für uns, da es uns die Möglichkeit gibt, etwaige Lücken im Service aufzudecken und unser Produkt stetig zu verbessern. Es freut uns, dass Sie einen angenehmen Aufenthalt bei uns hatten, nichts desto trotz bedauern wir, dass der Service in unserem Restaurant während der Frühstückszeit nicht Ihren Erwartungen und dem von uns gewohnten hohen Service Level entsprochen hat. Bitte seien Sie versichert, dass wir dies sehr ernst nehmen um auch in Zukunft das Niveau bieten zu können, von welchem so viele Gäste schwärmen. Wir würden uns sehr freuen, wenn wir Sie bald wieder in unserem Haus begrüßen dürfen und Sie uns eine weitere Chance geben, um Sie mit unserem Frühstück zu überzeugen. Mit freundlichen Grüßen,

4 out of 5
Mir fehlte ein kleiner Balkon. Speziell war der Apfel im Zimmer. Eine Flasche Mineralwasser hätte das Ganze noch verbessert.

Posted by on 27 Jul 2019

Was this review helpful to you?
Comment from Hotel Management

8 Aug 2019 by Ihr ARCOTEL Donauzentrum Team

Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihren Aufenthalt zu berichten. Dies ist eine sehr wertvolle Quelle für uns, da es uns die Möglichkeit gibt, etwaige Lücken im Service aufzudecken und unser Produkt stetig zu verbessern.

5 out of 5
Dieses Hotel ist sehr sauber.Personal bemüht sich sehr den Gästen zufrieden zu stellen.Würde es sofort wieder buchen. Die U-Bahn sehr in der nähe. Und ein grosses Einkaufcenter lässt die Wünsche erfüllen.

Posted by on 15 Jul 2019

Was this review helpful to you?
Comment from Hotel Management

7 Aug 2019 by ARCOTEL Donauzentrum

Lieber Gast, vielen Dank das Sie sich die Zeit für ein Feedback genommen haben. Es freut uns sehr das Sie mit der Lage des Hotels und mit unserem Team zufrieden waren. Wir würden uns sehr freuen Sie ganz bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A 24-hour business centre and limo/town car service are available. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference rooms. A terrace, tour/ticket assistance, and vending machine are also featured at the business-friendly ARCOTEL Donauzentrum. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of ARCOTEL Donauzentrum was completed in 2017. Smoking is allowed in designated areas at this 4-star Vienna hotel.

  • 1 building
  • 158 guestrooms or units
  • 4 levels
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Erzherzog-Karl Street S-Bahn (2.1 km / 1.3 mi)
  • Metro station: Kagran U-Bahn (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

ARCOTEL Donauzentrum offers 158 forms of air-conditioned accommodation with a safe and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wired Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

ARCOTEL Donauzentrum has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • Pets: EUR 15 per pet, per night, plus a deposit of EUR 15.00 per day

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Self-parking fee: EUR 16 per night (in/out privileges)
  • Pet deposit: EUR 15.00 per day
  • Pet fee: EUR 15 per pet, per night
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austria Trend Hotel Donauzentrum Vienna
  • ARCOTEL Donauzentrum Hotel Vienna
  • Austria Trend Donauzentrum Vienna
  • ARCOTEL Donauzentrum Hotel
  • Hotel Donauzentrum Vienna
  • Donauzentrum Vienna
  • ARCOTEL Donauzentrum Vienna
  • ARCOTEL Donauzentrum Hotel
  • ARCOTEL Donauzentrum Vienna
  • ARCOTEL Donauzentrum Hotel Vienna

You should know

  • ARCOTEL Donauzentrum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

url importing http://www.ebookers.com/Vienna-Hotels-ARCOTEL-Donauzentrum.h16874-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Vienna-Hotels-ARCOTEL-Donauzentrum.h16874-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Vienna-Hotels-ARCOTEL-Donauzentrum.h16874-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.