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4.3 out of 5

"Makeup from previous guest found on floor Toilet was in a cupboard we couldn’t shut the door Asked for shower as I am disabled told they only provide ... " More

By a verified traveller on Tue 03 Dec 2019

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Hotel Description

The shopping around Austria Trend Parkhotel Schönbrunn gets high marks from our customers. During your stay, you're just a quick walk from Schoenbrunn Zoo. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. Built in 1907, this 4-star hotel has 312 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the proximity to shopping and the beds
  • Within a 15-minute walk of Schoenbrunn Zoo and Schoenbrunn Palace
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£87* Per night/room 30 Jun - 1 Jul

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Austria Trend Parkhotel Schönbrunn ratings based on 149 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Austria Trend Parkhotel Schönbrunn

Everyone (70) Couples (39) Business (3) Family (18) Friends (12) Other (1)
3 out of 5
Makeup from previous guest found on floor Toilet was in a cupboard we couldn’t shut the door Asked for shower as I am disabled told they only provide showers over bath I couldn’t get into bath as the sides were too high so had a stay with no bathing facilities One each of different tea bags provided and one coffee - there was two of us

Posted by on 3 Dec 2019

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Comment from Hotel Management

4 Dec 2019 by Austria Trend Parkhotel Schönbrunn

Dear Christa, We would like to thank you for choosing our Austria Trend Parkhotel Schönbrunn for your stay in Vienna. Likewise, we are very grateful for your constructive feedback. We take each of them very much to our heart to constantly improve ourselves and our complete offer as well as our service. Of course we deeply regret that you could not leave our house alone with positive memories and it came during the stay to service deficiencies. We assure you, we will include your comments in our Quality Meeting to address the points of criticism. We apologize for the inconvenience caused. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything we can to make sure that you enjoy your stay to the fullest. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

5 out of 5
Really lovely hotel, well situated with friendly & extremely helpful staff all areas. Highly recommended

Posted by on 7 Apr 2019

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Comment from Hotel Management

8 Apr 2019 by Austria Trend Parkhotel Schönbrunn

Dear Sheila, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. Since all members of our team are giving their best every day to provide great service, we will definitely forward your praise to our staff. We are looking forward to welcome you again! Kindest regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

3 out of 5
The pictures of the rooms on the ebookers site werea completely diffrent layout to the bedrooms we got. The underground is across the road. Very good to get to centre in 15 mins. I would go back to this hotel again for a short stay for a city break. I did find austria quite expensive. 4.90 for a red bull.hotel prices on food were abit too much for the food in the hotel fridge. No ironing,Kettle privided at hotel rooms. Unusual. Staff are very pleasent here.

Posted by , from Roscrea on 16 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Austria Trend Parkhotel Schönbrunn

Dear Keith, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. We would like to offer you politely our room categories, which include the following amenities as well as a lot more advantages: Executive room: tea facility, (non-alcoholic) minibar, buffet-breakfast Executive Deluxe room: tea facility, (non-alcoholic) minibar Suite: tea facility, (non-alcoholic) minibar, Nespresso coffee machine Kaisersuite: tea facility, (non-alcoholic) minibar, Nespresso coffee machine Ironing and boards are available at the front desk, just call us shortly and we will bring it up to your room. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Austria Trend Parkhotel Schönbrunn Team

4 out of 5
Nice room and clean, but the desk front staff not really friendly. The parking is also an issue.

Posted by , from Switzerland on 22 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by Austria Trend Parkhotel Schönbrunn

Dear Costi, first of all we would like to thank you for staying in our hotel and sending us your valuable feedback. Even if your experiences with us have not been as expected, it helps us further improve our product and services. We really have to apologize for our unfriendly staff. Please be sure, that this does not compare with our high quality standards. We took your valuable comments as an opportunity to discuss these internally and make possible improvements. We are very sorry that you were not satisfied with the parking situation. Since the garage does not belong to the hotel and is offered by an external operator as a public garage, we can unfortunately not influence the pricing. Despite constant demands from our side, we are not able to offer a cooperation. Alternatively, there is free parking on the street (unfortunately our hotel is located in an area with fee-based short-term parking) at a distance of about 5 minutes or a cheap Park & Ride facility - our reception is happy to help with informationOnce more, we would like to thank you for your constructive comments. We wish you all the best and remain, your Austria Trend Parkhotel Schönbrunn Team

2 out of 5

Not worthy of a four star hotel

First room given to us smelled terrible (of feet to be exact), the second room given to us was a downgrade of our previous room; though at least didn't smell as bad. An outspoken and insistent indignation was necessary to finally receive a room which should have been given to us from the beginning. I understand that there is a difference between a four and a five star hotel, but this hotel was beyond disappointing. The staff was extremely lacking in friendliness, never even greeting the customers either leaving or entering the hotel (a minimal gesture of welcome at best for even a two star hotel) the rooms were spread in an almost maze-like manner, and in addition the signs weren't always clear as to the location of the rooms. Last but not least, the toilet was in a rather... Unbecoming state. I would absolutely not recommend this hotel which not only increased my skepticism of user reviews, but of hotel booking platforms alltogether.

Posted by on 3 Jan 2018

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Comment from Hotel Management

25 Jan 2018 by Austria Trend Parkhotel Schönbrunn

Dear guest, first of all we would like to thank you for staying in our hotel and sending us your constructive feedback. We feel really sorry that your stay did not meet your expectations. Thank you for your information about the cleanliness of our hotel rooms as well the behavior of our employees. We assure you, that it does not meet our high standards. We took your valuable comments as an opportunity to discuss these internally and make possible improvements. We really have to apologize for the troubles you had. We wish you all the best and remain, Your Austria Trend Parkhotel Schönbrunn Team

4 out of 5

Nice hotel. Close to amenities.

Location: Visit Schloss Schonbruun grounds and then get the U-Bahn (50 yards from hotel) into centre of Vienna.
Hotel is beautiful, in a great location and lived up to our expectations (mostly) We had 2 small issues in that it took two attempts at reception to get some hand soap in our room as we had run out and we also believed that our heating in the room wasn't working properly as it kept re-setting itself even when a different selection was made. We asked for someone to look at it and don't know whether anyone did. If they had and it was working fine then it would have been useful if someone had shown us how it worked. Overall however the hotel was spotlessly clean, staff were friendly and we would certainly stay again and recommend to friends.

Posted by on 28 Dec 2017

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Comment from Hotel Management

31 Jan 2018 by Austria Trend Parkhotel Schönbrunn

Dear guest, we were pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for sharing your valuable feedback with us. It is very important for us, that our guests feel welcome and comfortable to enjoy their stay in Vienna. We were delighted, that our helpfull staff was able to impress you and that you liked our imperial and elegant hotel with its surrounding. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Your Austria Trend Parkhotel Schönbrunn Team

4 out of 5

quality 4 star hotel

It is not in the town center so not so good for tourists but I was on business and so it did not matter. Price was very good for the quality it offers. It is spread out over a lrarge area and so a bit of a walk from the room to the reception. Breakfast is over priced and so I went to the nearby McD's for eggmcmuffin just out of principle. There is also a few other shops and resturants nearby.

Posted by on 5 Dec 2015

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5 out of 5

family trip

It was very nice. I want to come back, the staff was friendly and the food was good. Thank you.

Posted by on 19 May 2015

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4 out of 5

Perfect

Thank you. Everything was perfect. I'll come back for sure

Posted by on 21 Aug 2012

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3 out of 5

Posted by on 16 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Austria Trend Parkhotel Schönbrunn

Dear Guest, we are pleased to welcome you as our esteemed guest at the Austria Trend Parkhotel Schönbrunn and that you took the time to share your impressions with us. As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us the details of your stay. Only with your help, we get the possibility to make positive changes. Your feedback is highly appreciated! Thank you very much for your help and we wish you a successful day! Kindest regards, Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

About the Austria Trend Parkhotel Schönbrunn

Location Hietzinger Hauptstrasse 10-14, Vienna, Vienna 1130

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available. Public spaces have free WiFi. A terrace, tour or ticket assistance, and a garden are also featured at the luxury Austria Trend Parkhotel Schönbrunn. For a fee, parking is available. This 4-star Vienna hotel is smoke free.

  • 312 guestrooms or units
  • 5 levels
  • Built in 1907
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vienna (VIE-Vienna Intl.) (29.5 km / 18.4 mi)
  • Train station: Westbahnhof station (3.6 km / 2.3 mi)
  • Metro station: Hietzing U-Bahn (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Austria Trend Parkhotel Schönbrunn offers 312 forms of accommodation with minibars and laptop-compatible safes. 37-inch Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Restaurant im Wintergarte – This fine-dining restaurant serves lunch and dinner.

Gloriette Bar – This bar only serves light fare. Open daily.

Schlosscafe – This café serves breakfast, lunch and light fare. Open daily.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 17 per pet, per night
  • Maximum 1 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cots (infant beds) available
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Pet fee: EUR 17 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austria Trend Parkhotel
  • Austria Trend Parkhotel Schönbrunn
  • Austria Trend Parkhotel Schönbrunn Hotel
  • Trend Parkhotel Schönbrunn
  • Trend Parkhotel Schönbrunn Hotel
  • Austria Trend Parkhotel Schönbrunn Hotel Vienna
  • Austria Trend Parkhotel Schönbrunn Vienna
  • Austria Trend Parkhotel Schönbrunn Hotel
  • Austria Trend Parkhotel Schönbrunn Vienna
  • Austria Trend Parkhotel Schönbrunn Hotel Vienna

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.