"Room was small but had everything we needed. Especially liked being on the top floor. Bed comfortable and room temperature easy to control. Breakfas ... " More
20 Dec 2018 by Manager
Dear Guest, Thank you for stay in with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards Manager
21 Feb 2023 by Magali Kempes Moll Guest Experience Manager
Lieber Daniel,vielen Dank für Ihre wundervolle Bewertung! Es freut mich zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass unser Personal großartig war. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit freundlichen Grüßen, Magali Kempes Moll
30 Dec 2022 by Kerstin Wallner
Liebe Sandra Manuela, Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen im Mercure Wien City zu berichten. Es freut mich zu hören, dass Sie Ihren Aufenthalt bei uns in unserer schönen Stadt genossen haben!Ich möchte mich dafür entschuldigen, dass die Zimmerreinigung nicht Ihren Erwartungen entsprochen hat. Das ist nicht der Service, den wir anstreben. Ich habe Ihr Feedback an unseren Housekeeping Manager weitergeleitet, um dies in Zukunft zu vermeiden. Wir hoffen, dass Sie uns wieder besuchen werden. Mit freundlichen Grüßen, Kerstin WallnerStellvertretende Direktorin
19 Oct 2021 by Magali Kempes Moll , Guest Experience Manager
Liebe Julia, Vielen Dank für Ihre freundlichen Zeilen. Wir freuen uns, dass sie unsere perfekte Lage und die Sauberkeit im Hotel zu schätzen wissen. Wir freuen uns immer über positives Feedback, da es uns zeigt, dass wir uns auf dem richtigen Weg befinden. Bitte besuchen Sie uns bald wieder! Beste Grüße aus Wien, Magali Kempes Moll Guest Experience Manager
22 Nov 2019 by Alexander Mitgutsch_Resident Manager
Sehr geehrter Gast, vielen Dank für den Aufenthalt und für die Zeit diesen auch so schön zu bewerten! Es freut mich sehr, dass Sie sich so wohlgefühlt haben und hoffe Sie auch schon bald wieder bei uns begrüßen zu dürfen, Alexander Mitgutsch Resident Manager
There's a snack bar/deli on site. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and concierge services are also featured at Mercure Wien City. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Vienna hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Self parking (surcharge)
Mercure Wien City offers 123 accommodations with laptop-compatible safes and a hairdryer. LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash.
Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.