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"Room was small but had everything we needed. Especially liked being on the top floor. Bed comfortable and room temperature easy to control. Breakfas ... " More

By a verified traveller on Thu 01 Nov 2018

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Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£105* Per night/room 2 Apr - 3 Apr

Standard Room, 1 Double Bed, View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Privilege, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room (King Size or 2 Single Size Beds)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Mercure Wien City, you're just a quick walk from Danube River. You'll find features such as free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge).

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute walk from Karmeliter Market and 5 minutes on foot from Vienna Crime Museum
  • Pets welcome for a fee

Mercure Wien City ratings based on 56 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Wien City

Everyone (7) Couples (22) Family (9) Other (2) Friends (12)
4 out of 5
Room was small but had everything we needed. Especially liked being on the top floor. Bed comfortable and room temperature easy to control. Breakfast too expensive.

Posted by , from Salisbury, UK on 1 Nov 2018

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Comment from Hotel Management

20 Dec 2018 by Manager

Dear Guest, Thank you for stay in with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards Manager

4 out of 5

Aircon set high

Aircon did not cool rooms much in hot spell end of August

Posted by on 18 Sep 2015

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4 out of 5

Great City Break Hotel

Very enjoyable stay at this hotel. Efficient, friendly Staff. Ideal location in close proximity to town centre of Vienna. Only sorry that our stay was not for longer. Will definitely return...

Posted by on 30 Jun 2012

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5 out of 5

Value for money hotel. We truly recommend.

Exceptionally quiet location although close to downtown Vienna. Airport bus stop near the hotel.

Posted by on 15 Dec 2011

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5 out of 5
Das Personal ist sehr freundlich und hilfsbereit.

Posted by on 20 Feb 2023

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Comment from Hotel Management

21 Feb 2023 by Magali Kempes Moll Guest Experience Manager

Lieber Daniel,vielen Dank für Ihre wundervolle Bewertung! Es freut mich zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass unser Personal großartig war. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit freundlichen Grüßen, Magali Kempes Moll

3 out of 5
Wir wurden sehr freundlich empfangen und uns wurde alles super erklärt. (Sehenswürdigkeiten, Weihnachtsmärkte, Verpflegungsmöglichkeiten etc) Das Zimmer hatte eine gute Grösse und man hatte alles was man brauchte. Wir haben ohne Frühstück gebucht und verpflegten uns immer in der Stadt. Die Sauberkeit war nicht schlecht, jedoch waren die Armaturen im Bad verkalkt (inkl in der Dusche) auch waren bei der Ankunft Haare im Bad am Boden. Sonst waren wir sehr zufrieden. Das Hotel verfügt über eine Tiefgarage. Für das Parkieren bezahlt man nur 25 Euro pro Tag. Finde das einen sehr fairen Preis, wenn man bedenkt was es sonst in den öffentlichen Parkhäusern kostet. Der Service des Hotel war sehr unkompliziert. Wir haben unseren Aufenthalt genossen. (Trotz der nicht ganz erfüllten Sauberkeit)

Posted by on 2 Dec 2022

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Comment from Hotel Management

30 Dec 2022 by Kerstin Wallner

Liebe Sandra Manuela, Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen im Mercure Wien City zu berichten. Es freut mich zu hören, dass Sie Ihren Aufenthalt bei uns in unserer schönen Stadt genossen haben!Ich möchte mich dafür entschuldigen, dass die Zimmerreinigung nicht Ihren Erwartungen entsprochen hat. Das ist nicht der Service, den wir anstreben. Ich habe Ihr Feedback an unseren Housekeeping Manager weitergeleitet, um dies in Zukunft zu vermeiden. Wir hoffen, dass Sie uns wieder besuchen werden. Mit freundlichen Grüßen, Kerstin WallnerStellvertretende Direktorin

4 out of 5

Posted by on 6 Jun 2022

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4 out of 5
Super Lage und sauber

Posted by on 16 Oct 2021

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Comment from Hotel Management

19 Oct 2021 by Magali Kempes Moll , Guest Experience Manager

Liebe Julia, Vielen Dank für Ihre freundlichen Zeilen. Wir freuen uns, dass sie unsere perfekte Lage und die Sauberkeit im Hotel zu schätzen wissen. Wir freuen uns immer über positives Feedback, da es uns zeigt, dass wir uns auf dem richtigen Weg befinden. Bitte besuchen Sie uns bald wieder! Beste Grüße aus Wien, Magali Kempes Moll Guest Experience Manager

3 out of 5
Das Zimmer 305 ist für ein Rollstuhlfahrer zu eng. Ungeeignet, weil die Türe zum Bad zu eng und das Badezimmer zu klein ist.

Posted by on 15 Feb 2020

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5 out of 5
Sehr nette Mitarbeiter, super Lage für ein Wochenende in Wien

Posted by on 20 Oct 2019

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Comment from Hotel Management

22 Nov 2019 by Alexander Mitgutsch_Resident Manager

Sehr geehrter Gast, vielen Dank für den Aufenthalt und für die Zeit diesen auch so schön zu bewerten! Es freut mich sehr, dass Sie sich so wohlgefühlt haben und hoffe Sie auch schon bald wieder bei uns begrüßen zu dürfen, Alexander Mitgutsch Resident Manager

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and concierge services are also featured at Mercure Wien City. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Vienna hotel is smoke free.

  • 123 guestrooms or units
  • 7 levels
  • Built in 1992
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Wien Mitte Station (2 km / 1.3 mi)
  • Metro station: Salztorbrücke Tram Stop (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Wien City offers 123 accommodations with laptop-compatible safes and a hairdryer. LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 9 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash.

Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Self-parking fee: EUR 25 per day
  • Pet fee: EUR 9 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure City
  • Mercure City Wien
  • Mercure Wien
  • Mercure Wien City
  • Mercure Wien City Hotel
  • Mercure Wien City Hotel Vienna
  • Mercure Wien City Vienna
  • Wien Mercure
  • Wien Mercure City
  • Mercure Hotel Vienna
  • Mercure Hotel Wien City
  • Mercure Wien City Hotel
  • Mercure Wien City Vienna
  • Mercure Wien City Hotel Vienna

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.