2 Dec 2021 by HL
Dear Valued Guest We thank you for taking the time writing this review. I am very pleased to hear, you found our room to have sufficient amenities and also the fact you liked our bathroom and its amenities which are of high quality indeed, however when it comes to your room, it is such unfortunate you have not enjoyed its size, which I am really sorry to hear. This is due to the building being historic and listed, therefore we are not able to influence the size of rooms in the listed part in any way also, I understand you have booked a historic attic room, which is smaller than standard historic, modern or our suites. I also would like to apologise that you have felt lost due to the language barrier. It is true, most of our highly trained and dedicated staff speaks English as English is an international language and the most spoken language in the world, having said that we also have some members of staff, which are able to speak German. Our team is very delighted, you and your partner enjoyed food at our Restaurant Sissi, our food is always made from fresh ingredients and also, I am pleased to hear you liked the service you and your partner have received, finally I would like to inform you, that we do have porter service available at the hotel, daily from between 8am up to 8 pm, should any guest want porter service outside of these hours our dedicated members of reception team will be more than happy to assist. We very much appreciate your constructive feedback and our team is hopeful to welcome you back again soon. Kind Regards Hiro M Jason Richter Guest Relations Manager
23 Aug 2018 by Zuzana Kovaľová
Dear guest, it was our pleasure to welcome you at our hotel. We are happy to know you enjoyed your stay. Hopefully we can welcome you very soon.
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
The property is closed between 28 April and 20 May.
Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 hot tubs after a day on the slopes. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. Conveniences such as ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an attached winery, an indoor pool and a complimentary children's club. Free self parking and valet parking are available. The property offers extended parking privileges. A complete renovation of Hotel Lomnica was completed in December 2016. This 4-star Vysoke Tatry hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Free parking nearby
Hotel Lomnica offers 67 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Vysoke Tatry hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
MOZART – On-site café.
SISSI – This fine-dining restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Open daily.
FRANZ JOZEF – On-site wine bar. Open daily.
CLUB 80 – On-site bar. Open daily.
Room service (during limited hours) is available.
2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.