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"The rooms recently been refurbished, very good standard But be aware the rooms now have no TV or tea and coffee facility’s Which was refreshing No TV ... " More

By a verified traveller on Mon 13 Jan 2020

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Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Theobalds Estate get high marks from our customers. During your stay, you'll be close to Lee Valley White Water Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This 4-star hotel has 141 rooms over 3 floors. Each room includes amenities such as free WiFi.

  • All rooms offer hairdryers and showers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include newspapers, a business centre and meeting rooms
  • Guests speak favourably about the beds and the helpful staff
  • Just a 5-minute drive from Lee Valley White Water Centre and 11 minutes from Epping Forest
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Theobalds Estate ratings based on 12 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Theobalds Estate

Everyone (9) Couples (3) Family (2)
3 out of 5

Posted by on 16 Jan 2020

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Comment from Hotel Management

30 Jan 2020 by Jess

Thank you for taking the time to share your feedback. We hope to welcome you back to Theobalds Estate very soon! Sincerely

5 out of 5
The rooms recently been refurbished, very good standard But be aware the rooms now have no TV or tea and coffee facility’s Which was refreshing No TV There was free tea and coffee near reception.

Posted by on 13 Jan 2020

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Comment from Hotel Management

30 Jan 2020 by Jess

I am very sorry you were disappointed with your stay with us. We are currently going through a repositioning of the hotel to give it a new lease of life. Over the coming months the place will look a bit different to how it has before, and this starts with our rooms. Regarding the tea and coffee and other facilities, we do this as a request and would have been done straight away for you. We have a substitute offer for a TV now which is an iPad with all the channels and films on which is comparable.

3 out of 5
We arrived for a 3 night stay whilst visiting relatives. The reception staff were very friendly and helpful. On our way to our room, it was clear that some parts of the hotel were undergoing refurbishment and with no carpets and walls looking in poor condition, the hotel looked very tired. our room in the main house also looked tired and desperately needed some maintenance. Breakfast on the first day was not too bad (good sausages) with a fair selection and good coffee. However, the second morning breakfast was poor with no proper coffee, only those silly nescafe sachets, which taste awful. The restaurant was not open during our stay, with only bar snacks available. The tea and coffee in our room was a joke with only 3 sachets of decafe coffee and a very small amount of milk. This wasn't even replenished on the second morning but luckily we had bought our own by then. If you are thinking of booking this place, it might be worth phoning first as I believe from the staff that there are plans to remove televisions from the rooms. We did not bother staying on our third night here and instead booked elsewhere. Hopefully, when the refurb is complete, things may be better.

Posted by on 2 Jan 2020

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Comment from Hotel Management

26 Feb 2020 by Jess

Dear Guest, Thank you kindly for the review you posted recently following your brief stay with us here at Theobalds Estate. I sincerely thank you for your constructive feedback on you experienced during your stay. I assure you that I welcome such feedback as it is often only on the back of such that we can review our offering and take steps to improve such. I am concerned that certain aspects of your stay were not to your expectations and am sorry for the dissappointment this caused. I have taken your comments on board and have reviewed such with all my teams concerned. Please feel free to email in to reception to discuses this further and so we can rectify this for you. I do hope that with the remedial action taken you will return to us in the near future when we shall endeavour to ensure all is as it should be. Kind Regards Jess - Duty Manager

1 out of 5

Posted by on 24 Sep 2019

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5 out of 5

Posted by on 19 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by Lauren

Thank you, Theobalds Estate.

4 out of 5

Posted by on 15 Aug 2019

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Comment from Hotel Management

16 Aug 2019 by Lauren

Thank you, Theobalds Estate

5 out of 5

Posted by on 5 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Lauren

Thank you very much, Theobalds Estate.

5 out of 5

Posted by on 2 Jul 2019

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Comment from Hotel Management

2 Jul 2019 by Lauren

Thank you for taking the time to feed back to us, i am so pleased you enjoyed your stay with us. i will pass your feedback on to the relevant departments. Many thanks, Theobalds Estate

4 out of 5

Posted by on 3 May 2019

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Comment from Hotel Management

15 May 2019 by Lauren - Guest Relations Manager

Thank you for taking the time to feed back to us, i will pass your feedback on to the relevant departments. Many thanks, Theobalds Estate

4 out of 5
Very good garden grounds to relax.no need to add any other comment.

Posted by on 8 Apr 2019

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Comment from Hotel Management

15 May 2019 by Lauren - Guest Relations Manager

Thank you for taking the time to feed back to us, i am so pleased you enjoyed your stay with us. i will pass your feedback on to the relevant departments. Many thanks, Theobalds Estate

Renovations + Closures

This property is closed from 23 March 2020 to 31 March 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. The business-friendly Theobalds Estate also features a terrace, a garden, and dry cleaning/laundry services. Self parking is free. This 4-star Waltham Cross hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: London (STN-Stansted) (44.2 km / 27.5 mi)
  • Train station: Theobalds Grove Station (3.1 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Theobalds Estate offers 141 forms of accommodation with a hairdryer and blackout curtains. This Waltham Cross hotel provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Blackout drapes
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:30 AM to 11:00 AM.

Valeries – This restaurant serves lunch and dinner.

Temple – On-site bar. Open daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

  • Service animals are allowed
  • Staff wear personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 2.50 and GBP 10.50 per person (approximately)
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.