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4.5 out of 5

"Great location and amazing view of the abbey, downside is the parking access at the property is increbily tight. Great thai resteraunt next door too " More

By a verified traveller on Sun 09 Aug 2020

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£68* Per night/room 21 Jan - 22 Jan

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Non Smoking (Four Poster Bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Best Western Plus Swan Hotel's quiet location. During your stay, you're just a quick walk from Wells & Mendip Museum. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars. Built in 1422, this 4-star hotel has 49 rooms over 3 floors. Each room includes amenities such as free WiFi and a TV.

  • All rooms offer 24-hour room service, TVs and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a gym
  • Guests speak favourably about the breakfast and the location
  • Steps from Wells & Mendip Museum and Wells Cathedral

Best Western Plus Swan Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Swan Hotel

Everyone (1) Couples (3)
5 out of 5

Posted by on 24 Aug 2020

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4 out of 5
Great location and amazing view of the abbey, downside is the parking access at the property is increbily tight. Great thai resteraunt next door too

Posted by on 9 Aug 2020

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5 out of 5

Well regarded hotel in this beautiful city

Pros: Central - good dining - good car park, although you may have some difficulty with the Bentley
Cons: Nothing
Location: Excellent location in this historic town (Wells). Don't bother with Glastonbury which appears rather run down
Excellent in every way. We enjoyed the quiet atmosphere of the square, the fabulous Cathedral and the visit to the Bishop's Palace

Posted by , from Chester on 3 Jul 2017

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4 out of 5

Excellent central hotel for Wells and environs

Hotel was faultless. However, we discovered the room rate was £114.50, where we had paid £143 through online agent. We then were asked to pay £21 for breakfast on top. Extortionate price! Hotel staff were charming and did not let us pay the extra for breakfast as we were obvoiusly upset at the overall cost. Impressed with the hotel. Horrorfied by online price.

Posted by on 3 Jun 2013

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About the Best Western Plus Swan Hotel

Location Sadler Street, Wells, England BA5 2RX

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A fitness centre, a terrace, and barbecue grills are also featured at the eco-friendly Best Western Plus Swan Hotel. Limited free parking is available on a first-come, first-served basis. This 4-star Wells hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 1422
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Swan Hotel offers 49 forms of accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Portable fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

15c A.D – This restaurant serves lunch and dinner.

The Bar – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.95 per person (approximately)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Swan Hotel Wells
  • Best Western Plus Swan Hotel
  • Best Western Plus Swan Wells
  • Best Western Plus Swan
  • BEST WESTERN PLUS Swan Hotel Wells, Somerset
  • Wells Best Western
  • Best Western Wells
  • BEST WESTERN PLUS Swan Hotel Wells Somerset
  • Best Plus Swan Hotel Wells
  • Best Western Plus Swan Hotel Hotel
  • Best Western Plus Swan Hotel Wells
  • Best Western Plus Swan Hotel Hotel Wells

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.