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4.1 out of 5

"Half board food options and quality very good for a la Grisham 3 star hotel. Staff well trained and friendly. Only real minus point is the interior ... " More

By a verified traveller on Sun 29 Dec 2019

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Economy Double Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room

Bed Count 2 Double Beds Maximum Occupancy 5 Max

Triple Room

Bed Count 3 Single Beds Maximum Occupancy 4 Max

Comfort Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Comfort Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Panoramic Double Room, Mountain View (Jungfrau)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the free breakfast at Arenas Resort Victoria-Lauberhorn. During your stay, you're just a quick walk from Mannlichen Mountain. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa. This 3-star hotel has 120 rooms over 5 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, desks and phones
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to hot stone massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests have great things to say about the location and the breakfast
  • 10 minutes by car from Trummelbach Falls and 11 minutes from Jungfraujoch
  • Pets welcome for a fee

Arenas Resort Victoria-Lauberhorn ratings based on 11 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arenas Resort Victoria-Lauberhorn

Everyone (5) Couples (3) Family (2)
4 out of 5
Half board food options and quality very good for a la Grisham 3 star hotel. Staff well trained and friendly. Only real minus point is the interior design of bedrooms which have a wall moulding at the bed head which with very soft pillows means reading in bed is uncomfortably impossible for an adult - normal adults do that on holiday as well as....

Posted by on 29 Dec 2019

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Comment from Hotel Management

6 Jan 2020 by Arenas Resort Victoria-Lauberhorn

Good day Thank you very much for your stay. WOW, what a great review! We really appreciate it! We are very glad to read you liked our resort and especially our staff. We would be pleased to welcome you again in our resort.

5 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by Arenas Resort Victoria-Lauberhorn

Good day We thank you for your stay in our resort and your review. We are glad you liked our resort and we would be pleased to welcome you again in Wengen.

4 out of 5
Saubere Unterkunft, sehr freundliches, hilfsbereites Personal an der Rezeption, das Frühstück war sehr gut, vor allem das Brot und die warmen Speisen.Der Service im Restaurant war an diesen Tagen leicht überfordert, das Essen eher mittelmässig.

Posted by on 11 Aug 2020

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Comment from Hotel Management

12 Aug 2020 by Arenas Resort Victoria-Lauberhorn

Good day Thank you very much for your stay. WOW, what a great review! We really appreciate it! We are very glad to read you liked our resort and especially our staff. We would be pleased to welcome you again in our resort.

4 out of 5

Posted by on 9 Aug 2020

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Comment from Hotel Management

12 Aug 2020 by Arenas Resort Victoria-Lauberhorn

Good day Thank you very much for your stay in our resort and your great review. We really appreciate you liked our resort and could enjoy your holidays in Wengen. We would be pleased to welcome you again in our resort.

4 out of 5
Der Salzwasserpool und die Einrichtungen des Wellnessbereiches

Posted by on 2 Jun 2020

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Comment from Hotel Management

6 Jun 2020 by Arenas Resort Victoria-Lauberhorn

Vielen Dank für Ihren Besuch bei uns und Ihre tolle Bewertung. Es freut uns sehr, dass wir Sie mit unserem Wellnessbereich überzeugen konnten. Wir freuen uns, wenn wir Sie wieder in unserem Resort begrüssen dürfen.

4 out of 5
Sehr freundliches Personal, gutes reichhaltiges Frühstückbuffet. SPA eher eng für so viele Gäste. Super Zentral gelegen!

Posted by on 10 Feb 2020

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Comment from Hotel Management

14 Feb 2020 by Roger Wyrsch

Besten Dank für das tolle Feedback ;-)! Vielen Dank Anonymous , dass Sie Ihr Feedback über ebookers.com mit allen teilen. Wir teilen es gerne mit unserem Team! Wir freuen uns sehr, dass Sie Ihren Aufenthalt genießen konnten und Sie besonders das Team, Frühstück und die tolle Lage sowie Sauberkeit herausheben. Ihr Feedback ist uns sehr wichtig, denn nur so können wir uns Weiterentwickeln. Nochmals besten dank für Ihren Besuch und wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Arenas Resort Victoria Lauberhorn Team und Roger Wyrsch, Hotel Manager

4 out of 5
spa war schön! ich mag die tee maschine im zimmer.

Posted by on 12 Jan 2020

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Comment from Hotel Management

20 Jan 2020 by Arenas Resort Victoria-Lauberhorn

Guten Tag Vielen herzlichen Dank für Ihren Besuch bei uns und Ihre Bewertung. Es freut uns sehr, dass wir Sie mit unserem Wellnessbereich überzeugen konnten. Es würde uns freuen, wenn wir Sie erneut in unserem Hotel begrüssen dürfen.

3 out of 5

Posted by on 6 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Arenas Resort Victoria-Lauberhorn

We thank you for your stay in our resort and your review. We are glad you liked our resort and we would be pleased to welcome you again in Wengen.

5 out of 5

Posted by on 6 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Arenas Resort Victoria-Lauberhorn

We thank you for your stay in our resort and your review. We are glad you liked our resort and we would be pleased to welcome you again in Wengen.

5 out of 5
Schöner Spa-Bereich, reichhaltiges Frühstückbuffet

Posted by on 23 Dec 2019

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Comment from Hotel Management

24 Dec 2019 by Arenas Resort Victoria-Lauberhorn

Good day We thank you for your stay in our resort and your review. We are glad you liked our resort and we would be pleased to welcome you again in Wengen.

About the Arenas Resort Victoria-Lauberhorn

Location Wengen, Wengen, BE 3823

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Arenas Resort Victoria-Lauberhorn helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site. Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers an indoor pool, an outdoor tennis court and a sauna. This 3-star Wengen hotel is smoke free.

  • 120 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Buffet breakfast (free)
  • Bar or lounge
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Bern (BRN-Belp) (86 km / 53.4 mi)
  • Train station: Wengen Station (0.1 km / 0.1 mi)

Room Amenities

Arenas Resort Victoria-Lauberhorn offers 120 forms of accommodation with a safe and complimentary slippers. Flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Hypo-allergenic bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Telephone
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Arenas Resort Victoria-Lauberhorn has 2 restaurants on site.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

Guests aged under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Playground on site
  • Snowboarding nearby
  • Rafting nearby
  • Miniature golf on site
  • Golfing nearby
  • Ski lessons available nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Ice skating on site
  • Snowshoeing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages and sports massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 4
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Handrails in stairways
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Wengen is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 7:30 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for CHF 70.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 25 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.30 per person, per night for adults; CHF 1.80 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Late check-out fee: CHF 40 (subject to availability)
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lauberhorn
  • Hotel Victoria Lauberhorn
  • Hotel Victoria Lauberhorn Wengen
  • Victoria Lauberhorn
  • Victoria Lauberhorn Hotel
  • Victoria Lauberhorn Wengen
  • Hotel Victoria-Lauberhorn Wengen
  • Victoria-Lauberhorn Wengen
  • Hotel Victoria-Lauberhorn Lauterbrunnen
  • Victoria-Lauberhorn Lauterbrunnen
  • Arenas Resort Victoria-Lauberhorn Wengen
  • Arenas Victoria-Lauberhorn Wengen
  • Arenas Victoria-Lauberhorn
  • Hotel Arenas Resort Victoria-Lauberhorn Wengen
  • Wengen Arenas Resort Victoria-Lauberhorn Hotel
  • Hotel Arenas Resort Victoria-Lauberhorn
  • Hotel Victoria Lauberhorn
  • Arenas Victoria Lauberhorn
  • Arenas Resort Victoria-Lauberhorn Hotel
  • Arenas Resort Victoria-Lauberhorn Wengen
  • Arenas Resort Victoria-Lauberhorn Hotel Wengen

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.