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4.0 out of 5

"The resort is very pleasant, the facilities are numerous though we did not have sufficient time to exploit them all. We arrived from the UK for a thr ... " More

By a verified traveller on Mon 13 Nov 2017

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Standard Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tower 2 queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Pheasant Run Resort. During your stay, you're just a quick walk from Dupage Expo Center. You'll find features such as free WiFi in public areas, plus an indoor pool and a gym.

  • Free WiFi
  • Free Motorhome/coach/lorry parking
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the restaurant and the comfortable guestrooms
  • Steps from Dupage Expo Center and a 2-minute drive from Charlestowne Mall
  • Pets welcome for a fee

Pheasant Run Resort ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pheasant Run Resort

Family (1)
4 out of 5

Pleasant resort, with many facilities.

Pros: As there for only a short time it was good to have so many facilities on the site saving time trying to source any thing additional that we required.
Cons: Decor was a little aged and the rooms could do with a fussier clean.
Location: The location has golf facilities, an indoor/outdoor pool, an additional pool, spar, restaurants, bars St Charles, itself, is only a short drive away
The resort is very pleasant, the facilities are numerous though we did not have sufficient time to exploit them all. We arrived from the UK for a three day stay and were there for the Chicago-land exhibition and were very comfortable. Rooms are comfortable, we stayed in a loft room, it was a little tired and could benefit from a deep clean but the whole not an unpleasant stay probably down to the staff who were very helpful and again pleasant.

Posted by , from London UK on 13 Nov 2017

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Property Features

Pheasant Run Resort offers its guests an indoor pool, an outdoor pool, a health club, and a spa tub. There's a snack bar/deli on site. There's an onsite 24-hour business centre. Public spaces have free WiFi. Event space at this hotel measures 80000 square feet (7432 square metres) and includes conference centres. A sauna, a library, and a terrace are also featured at the family-friendly Pheasant Run Resort. For a fee, parking is available. This 3-star West Chicago hotel is smoke free.

  • 293 guestrooms or units
  • 16 levels
  • 5 buildings
  • 80000 sq ft of conference space
  • 7432 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Arcade/game room
  • Fridge (on request)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free RV, bus, truck parking

Transport

  • Train station: West Chicago Station (8.6 km / 5.4 mi)
  • Parking: Free RV/bus/truck parking; self parking available for a surcharge

Room Amenities

Pheasant Run Resort offers 293 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. This West Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and fridges can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge available
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing on site
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome for a feeService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and cash.

  • Car not required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 1
  • Children stay free
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pheasant Resort
  • Pheasant Run Resort St. Charles
  • Pheasant Run Resort
  • Pheasant Run St. Charles
  • Pheasant Run Resort West Chicago
  • Pheasant Run West Chicago
  • Pheasant Run Resort Hotel
  • Pheasant Run Resort West Chicago
  • Pheasant Run Resort Hotel West Chicago

You should know

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.