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"Tea coffe is a nice welcome, found breakfast a let down poor quality food and waiting for breakfast items to be replenished very slow. Room was nice ... " More

By a verified traveller on Mon 20 Jan 2020

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Hotel Description

The clean rooms at Muthu Westcliff Hotel (Near London Southend Airport) get high marks from our customers. During your stay, you're just a quick walk from Cliffs Pavilion. Free WiFi in public areas, 2 bars and a restaurant are available. Built in 1891, this 3-star hotel has 55 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer 24-hour room service, flat-screen TVs and phones
  • Free WiFi
  • Enjoy local and international cuisine and ocean views while dining at Great Tides
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour fitness centre
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Westcliff Gardens and 15 minutes on foot from Adventure Island

Small Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£59* Per night/room 19 Jul - 20 Jul

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Junior Executive Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Small Double Room, Single use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Muthu Westcliff Hotel (Near London Southend Airport) ratings based on 9 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Muthu Westcliff Hotel (Near London Southend Airport)

Everyone (7) Couples (1) Family (1)
3 out of 5
Tea coffe is a nice welcome, found breakfast a let down poor quality food and waiting for breakfast items to be replenished very slow. Room was nice but the view was non existent. Felt luke becausecwe hot a good deal on booking we were suck at back of hotel.

Posted by on 20 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by Kimbo

Dear Guest Thank you for your review - rooms are allocated in accordance with availability and room type - if you booked a sea-view room you would have been allocated one - a standard double does not have a view a superior double does - if you call the hotel next time you are in the area we can confirm whether your allocation has a view or not.

3 out of 5

Posted by on 16 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by kimbo

Dear Guest thank you for your review we look forward to seeing you again soon

4 out of 5
Excellent hotel very clean will visit again great price,

Posted by on 25 Nov 2018

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Comment from Hotel Management

17 Dec 2018 by Tara

Thanks for your review

4 out of 5

Relaxed hotel and good location

Pros: Room prices, availability, location and food
Large hotel with variety of room options, good restaurant and breakfast and good location.

Posted by on 12 Feb 2018

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Comment from Hotel Management

13 Feb 2018 by kimbo

Thanks for staying with us, We appreciate your feedback and look forward to seeing you again soon

3 out of 5

Good location and inexpensive

Pros: Cost, location and offer included evening meal in room price.
Have stayed several times at this hotel and like the large guests lounge and bar area as well as restaurant. Rooms are basic but functional but pot luck how good your outlook is. Good value for money for location.

Posted by , from Portsmouth on 18 Dec 2017

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Comment from Hotel Management

19 Dec 2017 by kimbo

Dear Guest thank you for your review - we appreciate the time taken

4 out of 5

A reasonable hotel close to the theatre

Pros: Good location
Cons: Quicker dinner service
Stayed at the Westcliff Hotel whilst going to a concert at the Cliffs Pavilion which is only a few minutes walk away. The room was comfortable and clean but quite small. We had booked the pre theatre dinner which was quite enjoyable but the service was quite slow. Breakfast was quite good, although hardly anyone else seemed to be having breakfast.

Posted by on 3 May 2017

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Comment from Hotel Management

10 May 2017 by kimbo

Dear Guest thank you for your review We note your comments and will act on them to achieve 5 out of 5 next time :)

2 out of 5
Absolutely freezing cold Hotel, lacked warmth of any description, food mediocre, no parking. Didn't enjoy our stay and the superior room was not superior

Posted by on 2 Mar 2017

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Comment from Hotel Management

16 Mar 2017 by kimbo

Dear Guest thank you for your review we note your comments and would like to offer you a complementary stay to show good faith and restore your coincidence in our service. with kind regards Kim Midson

4 out of 5

The room we had was with a view which was good.

Pros: Clean, Good Sunday lunch, Breakfast also well cooked plentiful and unfussy.
Cons: Old building so a bit tired in places, Not sure about service in high season.
Location: During summer months there is plenty of green spaces to sit, Leaving to the left you can walk to Southend shops and children's amusements with what to
only 1 night stay, room a little hot could have sorted if staying longer, Considering our stay was the beginning of February this is not a bad thing open a window, Trouble getting television working, Simple remedy once told how.

Posted by on 15 Feb 2017

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Comment from Hotel Management

16 Mar 2017 by kimbo

Dear Guest thank you for your review we note your comments and look forward to welcoming you again soon. with kind regards Kim Midson

4 out of 5

Good value for money nice hotel

Pros: The bathrooms were a good size, staff helpful, hotel in a lovely position
Cons: Beds were too small, most people expect at least a 5 foot bed. The lift was far too small for the size of the hotel and very poorly maintained.
Location: Excellent location, near casino, town centre and restaurants.
We had a very pleasant stay in a sea view room which we feel was worth the extra money. Unfortunately the shower temperature control was extremely stiff so very difficult to get the right temperature for us. However the staff were very helpful and moved us to another room which had a better shower

Posted by , from Shropshire on 17 Jul 2016

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About the Muthu Westcliff Hotel (Near London Southend Airport)

Location 18-20 Westcliff Parade, Westcliff-on-Sea, England SS0 7QW

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 11 square feet (1 square metres) and includes conference centres. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Muthu Westcliff Hotel (Near London Southend Airport). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Westcliff-on-Sea hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11 sq ft of conference space
  • 1 sq. m of conference space
  • Built in 1891
  • Dining venue
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (SEN-Southend) (4.8 km / 3 mi)
  • Train station: Westcliff Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Muthu Westcliff Hotel (Near London Southend Airport) offers 55 forms of accommodation with a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. 26-inch Flat-screen televisions come with digital channels. This Westcliff-on-Sea hotel provides complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9:30 AM.

Great Tides – Overlooking the ocean and garden, this cocktail bar specialises in local and international cuisine and only serves dinner.Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Parking is payable by MOBON mobile app only.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve on-site parking. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve on-site parking. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

This property charges a mandatory, nonrefundable credit card verification fee of GBP 2 at time of booking. The fee is not charged for nonrefundable bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 12.95 for adults and GBP 10 for children (approximately)
  • Self-parking fee: GBP 2.5 per day
  • Late check-out fee: GBP 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Westcliff
  • Muthu Westcliff
  • The Westcliff Hotel
  • Muthu Westcliff Hotel
  • Muthu Westcliff Hotel (Near London Southend Airport) Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.