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4.5 out of 5

"This was a gorgeous hotel to stay in. Room was spacious and very nice to relax in. It had an onsite restaurant, the food was gorgeous. We chose this h ... " More

By a verified traveller on Mon 30 Sep 2019

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Crystal Single Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£61* Per night/room 22 Oct - 23 Oct

Loft Suite Sleeps 6

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Studio Suite, Kitchenette

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, King

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Deluxe Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Crystal Lodge. During your stay, you're just a quick walk from Whistler Blackcomb Ski Resort. You'll find features such as free WiFi in public areas, plus 4 restaurants and 2 bars. This 3.5-star hotel has 158 rooms over 3 floors. Free WiFi and pillowtop beds are available in all rooms.

  • Air-conditioned rooms with pillowtop beds, LED TVs and fridges
  • Free WiFi
  • Free covered valet parking and covered self-parking
  • Options for a bite to eat or a relaxing drink include 4 restaurants, a coffee shop and 2 bars/lounges
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a sauna and a golf driving range
  • Guests speak favourably about the location and the clean guestrooms
  • Steps from Whistler Village Gondola and 6 minutes on foot from Whistler Blackcomb Ski Resort
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls

Crystal Lodge ratings based on 6 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Lodge

Everyone (3) Couples (2) Family (3)
5 out of 5
This was a gorgeous hotel to stay in. Room was spacious and very nice to relax in. It had an onsite restaurant, the food was gorgeous. We chose this hotel as it had an outdoor pool. This was lovely to relax around. It did get busy in the afternoon and with it being small, it sometimes was a bit difficult to get a sun lounger but still an added bonus to have an outdoor pool. The staff were very helpful when we were checking in and gave us some suggestions of things do to while we were there. Which we ended up doing and if the staff hadn't told us about them we wouldn't of experienced them.

Posted by on 30 Sep 2019

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5 out of 5
The location is great and staff were really friendly and helpful. Overall a great hotel and would definitely book again. My only negative comment would be regarding the amenities. The gym is very basic, however when the snow is good it’s not needed. The sauna is not located close to the swimming pool and jacuzzi. The access to the pool is also via a public area which isn’t ideal.

Posted by on 16 Apr 2019

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4 out of 5
Die zentrale Lage, als auch das Zimmer. Wir waren schnell im Zentrum des Ortes und an den bahnen. Zudem war Das Hotel gut ausgestattet und die Zimmer geräumig.

Posted by on 23 Mar 2020

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4 out of 5

Posted by on 6 Aug 2019

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5 out of 5
Zum Weiterempfehlen - es gibt nicht zu bemängeln. Freundlicher und sympathischer Empfang an der Rezeption.

Posted by on 9 Sep 2018

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4 out of 5

Excellent location in Whistler Village.

Pros: Location and staff
Cons: Bed a bit lumpy. Should be replaced soon.
Location: In Whistler Village close to everything.
Staff was very nice and accommodating, willing to make sure your stay was excellent. Will stay there again.

Posted by , from Vancouver, BC, Canada on 5 Nov 2017

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Property Features

As a guest of Crystal Lodge, you'll find an outdoor pool, ski-in/ski-out access, a spa tub, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There's an onsite 24-hour business centre. A fitness centre, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly Crystal Lodge. For a fee, parking is available. This 3.5-star Whistler hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Ski equipment storage
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (134 km / 83.3 mi)
  • Train station: Whistler Station (5 km / 3.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crystal Lodge offers 158 forms of accommodation with minibars and a safe. Beds feature pillowtop mattresses. 49-inch LED televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. This Whistler hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board.

  • Pillowtop beds
  • Minibar
  • LED television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Crystal Lodge has 4 restaurants on site.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golf driving range on site
  • Waterskiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 3
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 24.00 per night (in/out privileges)
  • Valet parking fee: CAD 28.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Lodge
  • Crystal Lodge Whistler
  • Crystal Whistler
  • Crystal Hotel Whistler
  • Crystal Lodge Suites
  • Crystal Lodge Hotel
  • Crystal Lodge Suites
  • Crystal Lodge Whistler
  • Crystal Lodge Hotel Whistler

You should know

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.