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"Was burnt and bathroom was worn but bed was comfy and sheets were clean just the room was way too hot " More

By a verified traveller on Sun 11 Mar 2018

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Hotel Description

Our customers tell us that they enjoy the quiet rooms at Macdonald Kilhey Court. During your stay, you'll be within walking distance of Worthington Lakes Country Park. Features include free WiFi in public areas and free self-parking, plus 2 bars. Built in 1700, this 4-star hotel has 62 rooms over 3 floors. Free WiFi and digital TV channels are available in all rooms.

  • All rooms offer 24-hour room service, digital TV and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Laureate Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to aromatherapy, body wraps or body treatments at the spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • 9 minutes by car from Wigan Pier and 10 minutes from DW Stadium
  • Dogs welcome for a fee (restrictions apply)

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£58* Per night/room 21 Oct - 22 Oct

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Suite (Feature Suite)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Macdonald Kilhey Court ratings based on 17 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Macdonald Kilhey Court

Everyone (4) Couples (8) Family (4) Friends (1)
4 out of 5
Likes: Beautiful setting and friendly staff Dislikes: Poor mattress (huge dip in middle) and poor shower (water flow and not hot enough). Room: 213

Posted by , from Wigan on 14 Apr 2019

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Comment from Hotel Management

6 May 2019 by Nikolett - Reception Manager

Dear Debbie, Than you for your feedback! I am really sorry you found the mattress poor. The mattresses that we use in the rooms are up to company standard and our housekeeping staff regularly turn them around to avoid "dips". I will make sure I pass this message onto the department so they can investigate the issue. Regarding to the shower, they are lock on one temperature but you can press the button on the controller and turn it to regulate the water temperature.

1 out of 5

Posted by on 18 Feb 2019

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3 out of 5

Was ok the breakfast wasn’t up to much

Was burnt and bathroom was worn but bed was comfy and sheets were clean just the room was way too hot

Posted by on 11 Mar 2018

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3 out of 5

Nice wedding hotel but....

Pros: The fireplace by reception was lovely. The rooms were very clean. I’m sorry the cleaner declined my tip.
Cons: The managers must provide leadership to raise standards everywhere. Think through the client experience, stop penny pinching. Competition is coming.
Location: It is a rural setting just outside Wigan, not too far from the M6. THere is a spa/gym/pool (but only 10 metres).
If a good hotel should be welcoming, warm, and attentive to clients there is room for improvement in the Kilhey Court. The hotel is a nice building and priced accordingly, but the experience was lacking. Arriving on a rainy night, the reception entrance had a huge puddle due to an uncleared drain. A soaked foot is poor welcome, when combined with indifference from the reception staff, a cool room (electric storage heating), and tepid showers in the evening and morning. Reception moved us to an equally cool room but at least the water was hot. Breakfast on the Sunday after a large wedding was busy and maintaining a great service stretched the staff. Understandable, but this was the most expensive night of our stay. They advertise their special smoked fish, but despite the £3 supplement on a £12 breakfast, a dry, thin tail end of haddock was poor value. There were other issues but what was most disappointing was the attitude of the managers. Many excuses were offered, but little restituition. We’re going to the new Holiday Inn Express next time we’re in Wigan. They’ve got customer service right.

Posted by , from Cornwall on 18 Feb 2018

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4 out of 5

Stayed for friends wedding

Lovely hotel stayed for my friends wedding not very good for people with walking difficulties stay clear . Didn't have a good night sleep as could hear snoring from next door very loud .room was lovely food at wedding lovely would stay again

Posted by , from st.helens on 24 Dec 2016

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Comment from Hotel Management

30 Dec 2016 by Macdonald Kilhey Court Hotel

Dear Joanne, Thank you for taking time to share your feedback. We are sorry to hear that you were kept awake by nearby guests, however we are delighted to hear that your overall stay was enjoyable Kind Regards, Macdonald Kilhey Court Hotel

5 out of 5

Nice and comfortable

Very pleasant stay (one night). Nice breakfast (buffet only though) and clean and tidy rooms. Comfortable. A bit hot in the night though and couldn't find where the room thermostat was - and too late to ring someone. But would definitely stay there again.

Posted by on 19 Dec 2016

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Comment from Hotel Management

30 Dec 2016 by Macdonald Kilhey Court Hotel

Dear Guest, Thank you for your feedback. We are pleased to hear that you had nice time with us. We do hope we will be able to welcome you again soon. Kind Regards, Macdonald Kilhey Court Hotel

5 out of 5

Great

Lovely hotel and very handy for Wigan RLFC ground.

Posted by on 25 Dec 2015

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4 out of 5

Rachel

We stayed here for one night as we were going into standish for a friends 40th party. After long delays on the motorway we finally arrived and were greeted by a friendly lady who directed us to our room. It was a long way to room 214 and there was no lift in the main reception of the building - after getting lost we eventually found our room. Nice and clean although for some reason the extractor fan in the bathroom was held together with masking tape ! But a nice room never the less. We then headed towards the gym which was free to use and we really enjoyed using the equipment it's all new and hi tech. After the gym we got ready and the friendly colleagues ordered us a taxi .... When we got back we had a peaceful nights sleep followed by a lovely breakfast the next morning ! To summarise it's great value for money and we would definitely return ! Even after our party when we returned with a pizza, the shift manager offered us plates and sauces etc .....

Posted by on 23 Nov 2015

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4 out of 5

Visit to DW stadium

Good hotel good location with on site parking . Rooms were a good size clean and warm with full amenities. Bed was comfortable but pillows were uncomfortable. Good selection for breakfast but cooked items were only just warm as it was very busy at the time with a wedding party.

Posted by on 25 Feb 2015

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4 out of 5

Kilhey Court

attended a wedding and stayed over.Hotel very nice, staff very welcoming facilities very clean.

Posted by on 28 Aug 2014

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About the Macdonald Kilhey Court

Location Chorley Road, Wigan, England WN1 2XN

Property Features

Macdonald Kilhey Court offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a business centre on site. There are 11 meeting rooms available. A sauna, spa services, and a terrace are also featured at the business-friendly Macdonald Kilhey Court. Self parking is free. Smoking is allowed in designated areas at this 4-star Wigan hotel.

  • 62 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 1700
  • Dining venue
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Manchester (MAN) (47.4 km / 29.5 mi)
  • Train station: Manchester Wigan Wallgate Station (6.5 km / 4 mi)
  • Parking: Free self parking

Room Amenities

Macdonald Kilhey Court offers 62 forms of accommodation with a safe and complimentary bottles of water. Digital televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Wigan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.

Laureate Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast and dinner. Reservations are required.

The Burns Bar – This bar only serves light fare.

The Lounge – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 15 per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests must contact this hotel in advance to reserve a crib (infant bed) and a rollaway bed. please contact the property using the information on the reservation confirmation received after booking.

Guests must contact this hotel in advance to reserve a crib (infant bed) and a rollaway bed. please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 18.00 for adults and GBP 12.50 for children (approximately)
  • Pet deposit: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kilhey
  • Kilhey Court
  • Macdonald Kilhey
  • Macdonald Kilhey Court
  • Macdonald Kilhey Court Hotel
  • Macdonald Kilhey Court Hotel Wigan
  • Macdonald Kilhey Court Wigan
  • Macdonald Kilhey Court Standish, England
  • Macdonald Kilhey Court Hotel Standish
  • Macdonald Kilhey Court Hotel
  • Macdonald Kilhey Court Wigan
  • Macdonald Kilhey Court Hotel Wigan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.