4.3 out of 5

"Nice stay.Nice hotel.Breakfast wasn't the best but ok. " More

By a verified traveller on Fri 02 Mar 2018

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Hotel Description

Our customers tell us they enjoy Macdonald Old England Hotel & Spa's central location. During your stay, you're just a quick walk from Lake Windermere. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 106 rooms over 4 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Enjoy British cuisine at The Restaurant at Macdona, a fine-dining restaurant with garden views
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, aromatherapy or manicures and pedicures at Sensuous Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 5-minute walk from Lake Windermere and 3 minutes on foot from World of Beatrix Potter

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£173 per night

Deluxe Double Room (Superior Feature Double)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Double Room, Accessible

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room (Feature Family)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room (Classic)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Deluxe Double Room (Feature)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Macdonald Old England Hotel & Spa ratings based on 14 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Macdonald Old England Hotel & Spa

Everyone (10) Couples (3)
4 out of 5
the environment and location is perfect , but some staff's service and facility is not good as it should be. Regards

Posted by on 10 Jul 2019

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3 out of 5
Nice hotel but a little bit dated, bedroom was a good size and bathroom was excellent, safe in the room was faulty I was told they would get an engineer to fix it but that never happened, no hairdryer in the room and had to ask three times before one was provided. Restaurant was sadly a big let down the breakfast size was tiny (baked bean came in one of those little pots other restaurants would give you ketchup in) evening meal menu does not change day to day so if like us you go half board the options are very limited (only one vegetarian option) waiters were friendly enough but seemed in constant fear of getting moaned at by the management (which was a lot and for no good reason) Would I stay here again, yes as it’s in a great location but I would find alternative eating arrangements

Posted by on 15 Jun 2019

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5 out of 5

Posted by on 27 Nov 2018

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4 out of 5
Pros: Position.
Cons: install a lift.
Nice stay.Nice hotel.Breakfast wasn't the best but ok.

Posted by on 2 Mar 2018

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5 out of 5

Ideal location and friendly staff

The staff were really helpful and we even got a free upgrade. The spa was excellent and staff very helpful. Breakfast was really good, excellent selection and hot food cooked perfectly. Only issue was prices of food, drinks and parking but found free parking a short walk away and plenty of nice pubs and eating places nearby

Posted by , from Blackpool on 7 Feb 2018

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4 out of 5
Lovely hotel in a prime location. Breakfast overlooking the lake can't be beaten.

Posted by , from Lancashire on 29 Nov 2017

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4 out of 5

Nice view of the lake

Hotel well situated, spa facilities excellent breakfast really good however there were no robes in our room which should have been supplied and the shower in our bathroom was very poor due to lack of water pressure. We used the shower in the spa changing rooms which really we shouldn't have had to do. A little disappointing as hotel stay was a special birthday present.

Posted by , from Great Britain on 21 Sep 2017

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4 out of 5

Excellent location, wonderful staff.

Pros: Location, right on the lake, great views, good looking hotel, excellent staff, all staff friendly.
Cons: We found the food and drinks expensive, and small portions. No air-con in rooms, though we did have a fan.
Location: Right next to the front where boat rides can be taken to Ambleside and other places. A good central "lakes" base. Bars and restaurants very close.
Brilliant understanding staff who catered to our changing needs effectively and in a friendly manner despite being very busy with their other responsibilities. We had a disabled family member who unfortunately was unable to make the most of the superior room they were in. Between them, Agata and Ahmed facilitated a room swap, whereby one of our two rooms was swapped for the disabled room, and we moved into the room they vacated (because it had a better balcony view than our already very nice balcony room). 4 people swapping and changing rooms was a bit of a logistical challenge but between us it was organised as quickly as it could possibly have been. It meant we were able to enjoy a further 2 days at the hotel, when initially it looked as though we would have to curtail our break. Restaurant staff were also very helpful in locating a suitable table and moving chairs to accommodate the wheelchair. We pulled the alarm in the disabled room by accident (!), and despite us pressing reset to cancel it we were impressed when a staff member arrived within a minute to check on the situation. It gave us a great feeling of security that should the alarm be pulled in a genuine emergency that help would be on hand swiftly.

Posted by , from West Yorkshire on 26 Aug 2017

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5 out of 5

Fantastic Location and Amazing Staff

Pros: Location and customer service
Cons: some areas are being modernised, so avoid these rooms if you can
Location: AMAZING!!!
We stayed for 2 nights as part of an Anniversary trip and were delighted with our experience. We asked about a room upgrade and were offered a fantastic room with Lake views by Ahmed on reception. The room was superb and Ahmed very kindly sent a bottle of Prosecco to our room courtesy of the hotel, which was a very kind and considerate gesture. All of the staff we met were very polite and positive which contributed to a great holiday. Breakfast, evening drinks, fantastic room, amazing views, location, and the SPA were all first class.

Posted by , from Staffordshire on 3 Jul 2017

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3 out of 5

Great location. Staff argued parking was not free

Arrived at the hotel very early, we thought parking was included in the price but we couldn't find the car park so parked directly outside the main entrance. The lady at reception was slightly rude and blunt and told me there is no way parking was free and it was £20 per night and that they would valet park my car. I just agreed and thought I'd challenge it when checking out. The hotel itself was brilliant, central location, bar was great, breakfast was spot on. The room however was not a lake view which was disappointing but we did pay the cheapest price which was around £200! At checkout we had to argue with the receptionist to save £20 on parking, as we had the booking printed off it said in black and white "parking included". So they had to give it us. They said booking through an agent - Ebookers - doesn't mean free parking. Overall the hotel was good but this problem put a slight downer on the experience and we didn't feel we got our value for money.

Posted by , from Preston on 30 May 2017

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About the Macdonald Old England Hotel & Spa

Location 23 Church Street, Windermere, England LA23 3DF

Property Features

Macdonald Old England Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4971 square feet (462 square metres) and includes conference rooms. A kid's pool, a sauna, and a library are also featured at the family-friendly Macdonald Old England Hotel & Spa. Parking is available for a fee. This 4-star Windermere hotel is smoke free.

  • 106 guestrooms or units
  • 4 levels
  • 4971 sq ft of conference space
  • 462 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Children's pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Manchester (MAN) (144.1 km / 89.5 mi)
  • Train station: Windermere Station (2.5 km / 1.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Macdonald Old England Hotel & Spa offers 106 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 8 AM to 10 AM.

The Restaurant at Macdona – Overlooking the garden, this fine-dining restaurant specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Terrace Lounge & Cockta – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Sensuous Spa has massage/treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

The restaurant at this property is not wheelchair accessible. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.00 per person (approximately)
  • Valet parking fee: GBP 20.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Macdonald Old England Hotel
  • Macdonald Old Hotel
  • Macdonald Old England
  • Macdonald Old
  • Hotel Macdonald Old England

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.