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"Close to castle nice staff car parking overnight is an eye watering £25 otherwise a good stay and food good too " More

By a verified traveller on Thu 09 Jan 2020

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Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£104* Per night/room 16 May - 17 May

Superior Room, 1 King Bed, View (Windsor High Street View, Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Classic Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Castle Hotel Windsor - MGallery. During your stay, you're just a quick walk from Windsor Castle. Features include free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 108 rooms over 3 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • Guests have great things to say about the comfortable guestrooms and the local sightseeing
  • Steps from Windsor Castle and 10 minutes on foot from Frogmore House

Castle Hotel Windsor - MGallery ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Castle Hotel Windsor - MGallery

Everyone (4) Business (1) Couples (4)
5 out of 5

Posted by on 23 Oct 2020

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Comment from Hotel Management

24 Oct 2020 by Penn

Thank you very much for your excellent rating of Castle Hotel Windsor. We look forward to welcoming you back soon. Kind regards, Penn

4 out of 5
Close to castle nice staff car parking overnight is an eye watering £25 otherwise a good stay and food good too

Posted by on 9 Jan 2020

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4 out of 5


Lovely hotel. Slight issue with hot water when we arrived but they immid transferred to a superior suite foc Only had breakfast and that was extremely well cooked. Great value for money

Posted by , from R on 3 Feb 2017

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5 out of 5

Anniversary stay

A really great great hotel. Fantastic staff who went the extra mile for my wife and I. Would definitely recommend this hotel to anyone looking for a break away.

Posted by on 21 Mar 2016

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2 out of 5

Just OK

Good location, every thing was good but not great. We were put in a third floor room 314, and when night fell there was a loud continuous fan type noise which seems to become more pronounced as the town fell quiet. I tried to find the source and switch it off on a number of occasions but failed. Finally I called reception about 3.30 am and was told it was an extractor fan on the roof, and would I like to move to another room as it could not be switched off. I declined as it would cause me to much disruption at that time of the morning. If another room was available anyway and the fan noise a know factor, why were we put into this room in the first place? We had a late check out (2pm) but had housekeeping knock on the door asking if they could clean, after a bad nights sleep I was not best pleased. I did receive a small refund on my bill. Breakfast was very good. Easy (chargeable) parking on site.

Posted by on 14 Mar 2016

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4 out of 5

Great Weekend Stay

Hotel and staff excellent. Only problem was breakfast on Sunday. Head waiter forgot the tea/coffee, had to order twice. Waiter ensured that breakfast was coming shortly (we hadn't even ordered it at that point). Overall, lovely stay.

Posted by on 4 Mar 2016

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4 out of 5

Windsor weekend

Weekend break with girlfriend, hotel very well situated in centre of town. Newly refurbished so all areas and rooms brand new. Breakfast very good. Staff friendly. Didn't try the restaurant but menu looked good.

Posted by on 10 Dec 2015

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3 out of 5

Mixed reviews

The reception staff were lovely and helpful. The staff that organised the Christmas party were great but I was a little surprised that I had to pay 12 pounds parking when I stayed the night after the hotel getting a lot of money from the heatherwoid and wexham hospital party. I was told it was complimentary but when I queried this on checkout the lady at reception on Friday 12 th december said I had to pay. Ok no big deal there. The thing I was disappointed about was the attitude of the staff at breakfast on Friday 12th december. The attitude towards my two colleagues that joined me for breakfast was appaulling. None of us were told where the hot food was or that one could order from the kitchen( another guest told us) considering I paid nearly one hundred pounds for the night, the service there was terrible. Also one pot of tea between three people!!!!!!!!!! And when we tried to order another one( after ten minutes trying to get some bodies attention) it was nearly thrown at us

Posted by on 21 Dec 2014

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4 out of 5

zentrales Hotel

zentrale Lage, super Morgenbuffet, gute Zimmer, guter Service

Posted by on 9 Aug 2018

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4 out of 5

Zentral in Windsor gelegenes Hotel

Pros: Lage
Cons: Böden
Location: Windsor castle
Altmodisches nettes Hotel, gut gelegen, schöne Bäder aber leider Teppichboden. Mansche Zimmer sehr klein, die meisten Fenster mit Blick auf Hinterhof, Kabel, Gasleitungen, etc. Der Barkeeper ist etwas verpeilt, vergisst die Drinks. Aber sonst ganz ok

Posted by , from BW on 30 Mar 2018

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About the Castle Hotel Windsor - MGallery

Location 18 High Street, Windsor, England SL4 1LJ

Renovations + Closures

This property is closed from 4 November 2020 to 20 April 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square metres) and includes conference centres. The eco-friendly Castle Hotel Windsor - MGallery also features coffee/tea in common area, concierge services, and laundry facilities. For a fee, parking is available. This 4-star Windsor hotel is smoke free.

  • 108 guestrooms or units
  • 3 levels
  • 893 sq ft of conference space
  • 83 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Heathrow Airport (LHR) (15.1 km / 9.4 mi)
  • Train station: Windsor & Eton Riverside Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Castle Hotel Windsor - MGallery offers 108 forms of accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, bathrobes and slippers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Slippers
  • Iron and ironing board available
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.

Marco Pierre White – This restaurant serves breakfast, lunch and dinner.

Marco Pierre White Bar – This bar serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless checkout is available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.50 per person (approximately)
  • Self-parking fee: GBP 25 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hotel Windsor
  • Mercure Castle
  • Mercure Castle Hotel
  • Mercure Castle Hotel Windsor
  • Mercure Castle Windsor
  • Mercure Hotel Windsor
  • Mercure Windsor
  • Mercure Windsor Castle
  • Mercure Windsor Castle Hotel
  • Windsor Hotel Mercure
  • Accor Castle Windsor
  • Mercure Castle Windsor Hotel Windsor
  • Castle Hotel Windsor MGallery Collection
  • Castle Hotel MGallery Collection
  • Castle Windsor MGallery Collection
  • Castle MGallery Collection
  • Windsor Mgallery Windsor
  • Castle Hotel Windsor - MGallery Hotel
  • Castle Hotel Windsor - MGallery Windsor
  • Castle Hotel Windsor - MGallery Hotel Windsor

You should know

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

The property is a member of Historic Hotels of the World.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.