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3.6 out of 5

"The location is great! Opposite the castle and next to all the pubs and shops. Staff was very nice. But the hotel is very tired especially in the c ... " More

By a verified traveller on Thu 21 Nov 2019

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Hotel Description

The sightseeing around Clarion Collection Harte & Garter Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Windsor Castle. Features include free WiFi in public areas, plus a restaurant and a bar. Built in 1600, this 4-star hotel has 98 rooms. Free WiFi and plasma TVs are available in all rooms.

  • All rooms offer 24-hour room service, plasma TVs and Egyptian cotton sheets
  • Free WiFi
  • Enjoy British cuisine while dining at Garter Bar and Ballroom
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the breakfast and the comfortable guestrooms
  • Steps from Windsor Castle and Windsor Parish Church

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Clarion Collection Harte & Garter Hotel & Spa ratings based on 5 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Clarion Collection Harte & Garter Hotel & Spa

Everyone (3) Family (1)
3 out of 5
The location is great! Opposite the castle and next to all the pubs and shops. Staff was very nice. But the hotel is very tired especially in the communal areas. The room also didn't have any heating? It had a small plug in electric heater on the floor to heat the whole room and bathroom. It wasn't warm until the middle of the night. That was a real shame given the fact it was so cold outside and you just wanted to be toasty in the room.

Posted by on 21 Nov 2019

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Comment from Hotel Management

22 Nov 2019 by General Manager

Please accept my apologies if the room was not as warm as you would have liked. The team should be ensuring heating is turned on so when guests arrive the room is warm and welcoming. Pleased you enjoyed the location and the team looked after you well. Regards Andrew

4 out of 5

Posted by on 6 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by GM

Thank you for taking the time to leave a review we really appreciate it.

5 out of 5
Location fantastic , Price very good. However old lift that does not always work. But overall very good

Posted by on 9 May 2019

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2 out of 5

Excessive and unacceptable external noise.

Pros: Not a lot
Cons: General service level. This is a mid range hotel exploiting its central location offering poor value.
Location: Surrounded by eating outlets generally of the takeaway genre.
We stayed at the hotel in order to attend our son's wedding the next day. On the eve of the wedding we were awoken continuously by the rumbling of trolleys carrying laundry and bottles from the bar together with loud talking from the staff. At 3.00 am my wife called reception to complain and opened the window to ask the workers to quieten down. The night duty manager came to the room and offered to move us to another room which we declined bearing in mind the time. They did move us the next day to a better but still not brilliant room. Of note, is the fact that ear plugs were supplied in the room together with a note explaining about the noise. This is all very well but doesn't really cut it in terms of good service. Finally the 2 smoke alarms on the ceiling flashed continuously rather than intermittently which didn't help with trying to get back to sleep. Bearing in mind the reason for our trip this was a very disappointing experience.

Posted by , from Sheffield on 11 Dec 2017

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4 out of 5
Friendly staff, lovely evening meal, breakfast a bit lack lustre

Posted by , from bristol on 26 Feb 2017

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About the Clarion Collection Harte & Garter Hotel & Spa

Location 31 High Street, Windsor, England SL4 1PH

Renovations + Closures

This property is closed from 24 March 2020 to 30 December 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 6 meeting rooms available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Clarion Collection Harte & Garter Hotel & Spa. The hotel can provide concierge services and wedding services. This 4-star Windsor hotel is smoke free.

  • 98 guestrooms or units
  • 2 buildings
  • Built in 1600
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (15 km / 9.3 mi)
  • Train station: Windsor & Eton Riverside Station (0.4 km / 0.2 mi)

Room Amenities

Clarion Collection Harte & Garter Hotel & Spa offers 98 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 25-inch Plasma televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Garter Bar and Ballroom – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Room are located in the main building or Goswell House which is accessed via a separate entrance.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 5.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place.Individually wrapped food options are available through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place.Individually wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 3
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.00 per person (approximately)
  • Late check-out fee: GBP 40.00 (subject to availability)
  • Crib (infant bed) fee: GBP 5.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garter Hotel
  • Harte & Garter Hotel
  • Harte & Garter Hotel Windsor
  • Harte Garter
  • Harte Garter Hotel
  • Harte Garter Windsor
  • Harte Hotel
  • Clarion Collection Harte Garter Hotel Windsor
  • Clarion Collection Harte Garter Hotel
  • Clarion Collection Harte Garter Windsor
  • Clarion Collection Harte Garter
  • Harte And Garter Hotel
  • Clarion Collection Harte & Garter Hotel & Spa Hotel
  • Clarion Collection Harte & Garter Hotel & Spa Windsor
  • Clarion Collection Harte & Garter Hotel & Spa Hotel Windsor

You should know

  • Up to 3 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.