My family booked a 2 night Christmas package which included 2 nights at the hotel, breakfast, evening buffet and Christmas dinner. Overall we were very disappointed with the service. Christmas Day Evening buffet we arrived and Were told that there was no food left, the kitchen had shut at around 7pm so no room service or food could be made. As it was Christmas Day there were no shops or restaurants open that we could have gone to. This left us all to go to bed on an empty stomach on Christmas Day- very dissapointing as we had paid for this as part of the package. There were two people working (receptionist and waiter) no managerial staff to be seen to help us and we were told to speak to someone in the morning.
As for the room 2 of them we had paid more for an upgraded room and they were outdated and dull.
Overall stay: clean room, nice Christmas dinner,
Short staffed, unhelpful, not enough food, no atmosphere on Christmas Day such as music or disco. Very disappointed as we used to visit regularly but now we won’t be.