17 Feb 2018 by General Manager
Dear Kevin: Thank you for writing to us. We are sorry for not exceeding your expectations about our Resort. It has to be said that our staff is qualified to provide to our guests the highest level of service, reason why most of them return. Likewise, we have a Guest Service which is always willing to listen to our guests and make them spend the best of their stays. Be assure that your comments have been shared with the departments involved in order to improve. Regards, General Manager
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Catalonia Royal Tulum - All Inclusive - Adults Only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Catalonia Royal Tulum - All Inclusive - Adults Only offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 9 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, a sauna, and spa services are also featured at the eco-friendly Catalonia Royal Tulum - All Inclusive - Adults Only. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Xpu-Ha resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , Free valet parking
Catalonia Royal Tulum - All Inclusive - Adults Only offers 288 forms of accommodation which are accessible via exterior corridors and feature MP3 docking stations and minibars (stocked with some free items). Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include a shower, bathrobes and hairdryers. This Xpu-Ha resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
La Selva – This buffet restaurant serves breakfast and dinner.
La Palapa – This poolside buffet restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Adelita – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Terrace Tapas Lounge& Bar – This tapas bar only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
La Toscana – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Alegria Spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.