The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Esencia, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A beach bar and A bar/lounge. Public spaces have free WiFi and wired Internet. This Art Deco resort also offers a kids' pool, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available. A complete renovation of Hotel Esencia was completed in February 2020. This 5-star Xpu-Ha resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , Free valet parking
Hotel Esencia offers 45 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 32-inch Flat-screen televisions come with cable channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Xpu-Ha resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in February 2020.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Beefbar Restaurant – Overlooking the garden, this theme restaurant only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Mistura Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Open daily.
Room Service – On-site restaurant. Open 24 hours. Open daily.
Café Esencia – On-site café. Open daily.
Late-night fare is available from 24-hour room service.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Esencia Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
The check-in location differs from the property location. To check in, go to Casa Maya To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
The check-in location differs from the property location. To check in, guests will need to go to Casa Maya
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. This property uses a grey water recycling system and eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.