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Tent, Multiple Beds, Garden View (Harmony Triple tent)

Bed Count 1 King Bed Maximum Occupancy 3 Max

1 King Bed, Garden View (Harmony Tent)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Serenity Eco Luxury Tented Camp by Xperience Hotels. During your stay, you'll be within walking distance of Xpu-ha Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2016, this 3.5-star hotel has 30 rooms on 1 floor. Enjoy your stay with amenities like free WiFi and free toiletries in each room.

  • Air-conditioned rooms with separate sitting areas, room service (during limited hours) and safes
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Mystic
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests like the breakfast and restaurant
  • Just a 3-minute drive from Xpu-ha Beach and a few minutes from Ecopark Kantun Chi
  • Airport drop-off shuttle service available for a fee

Serenity Eco Luxury Tented Camp by Xperience Hotels ratings based on 2 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Serenity Eco Luxury Tented Camp by Xperience Hotels

Everyone (1)
4 out of 5
Die Unterkunft ist sehr sauber und die Zelte wirklich top eingerichtet (Dusche, WC, Klima, Schränke, Tresor, Terasse, Hängematte)

Posted by on 6 Nov 2019

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Comment from Hotel Management

8 Feb 2020 by Ma Astrid Sarria Egui CAO Serenity Camp

Dear Ambassador, Thank you for sharing your Xperience with us. Kind regards

5 out of 5
Les tentes sont superbes, le personnel prévenant aux petits soins. La plage à quelques minutes â pied avec des lits de plage super confortables. Un grand merci à Astrid de la réception pour son amabilité et disponibilité. Un peu de bruit de la route qui passe à quelques centaines de mètres mais l'établissement met à disposition ce qu'il faut pour ceux qui ont le sommeil léger.

Posted by , from Bière on 31 Mar 2019

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Comment from Hotel Management

1 May 2019 by Supervisor Recepcion Serenity Luxury Camp

Cher Ambassadeur Paulo, Merci de nous avoir consacré votre temps et de partager votre expérience avec nous. Pour notre famille Serenity Eco Luxury Tented Camp, il est très important de montrer à chacun de nos ambassadeurs (invités) comment nous vivons chaque jour notre philosophie. Notre expérience nous permet de continuer à croire qu'un sourire peut faire la différence. Merci beaucoup de nous avoir permis de prendre part à vos vacances sur la Riviera Maya. En même temps, nous vous invitons cordialement dans l’une de nos propriétés à Playa del Carmen ou sur la fabuleuse île HolBox.

About the Serenity Eco Luxury Tented Camp by Xperience Hotels

Location Carretera Federal Xpu-Ha Km 265, Xpu-Ha, QROO 77790

All-inclusive Details

All-inclusive room rates at Serenity Eco Luxury Tented Camp by Xperience Hotels are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Serenity Eco Luxury Tented Camp by Xperience Hotels are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at the business-friendly Serenity Eco Luxury Tented Camp by Xperience Hotels. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Xpu-Ha hotel.

  • 1 building
  • 1 floor
  • 30 guestrooms or units
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Serenity Eco Luxury Tented Camp by Xperience Hotels offers 30 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate sitting areas. This Xpu-Ha hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Shower
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Mystic – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
  • Serenity Luxury Tented Camp Xperience Hotels Hotel
  • Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
  • Serenity Luxury Tented Camp Xperience Hotels
  • Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
  • Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
  • Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
  • Serenity Eco Luxury Tented Camp Xperience Hotels
  • Serenity Luxury Tented Camp by Xperience Hotels
  • Serenity Tented Camp by Xperi
  • Serenity Eco Luxury Tented Camp by Xperience Hotels Hotel
  • Serenity Eco Luxury Tented Camp by Xperience Hotels Xpu-Ha
  • Serenity Eco Luxury Tented Camp by Xperience Hotels Hotel Xpu-Ha

You should know

  • Serenity Eco Luxury Tented Camp by Xperience Hotels offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.