8 Feb 2020 by Ma Astrid Sarria Egui CAO Serenity Camp
Dear Ambassador, Thank you for sharing your Xperience with us. Kind regards
1 May 2019 by Supervisor Recepcion Serenity Luxury Camp
Cher Ambassadeur Paulo, Merci de nous avoir consacré votre temps et de partager votre expérience avec nous. Pour notre famille Serenity Eco Luxury Tented Camp, il est très important de montrer à chacun de nos ambassadeurs (invités) comment nous vivons chaque jour notre philosophie. Notre expérience nous permet de continuer à croire qu'un sourire peut faire la différence. Merci beaucoup de nous avoir permis de prendre part à vos vacances sur la Riviera Maya. En même temps, nous vous invitons cordialement dans l’une de nos propriétés à Playa del Carmen ou sur la fabuleuse île HolBox.
All-inclusive room rates at Serenity Eco Luxury Tented Camp by Xperience Hotels are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Serenity Eco Luxury Tented Camp by Xperience Hotels are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at the business-friendly Serenity Eco Luxury Tented Camp by Xperience Hotels. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Xpu-Ha hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Serenity Eco Luxury Tented Camp by Xperience Hotels offers 30 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate sitting areas. This Xpu-Ha hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.
Mystic – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.
Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.