8 Feb 2020 by Ma Astrid Sarria Egui CAO Serenity Camp
Dear Ambassador, Thank you for sharing your Xperience with us. Kind regards
1 May 2019 by Supervisor Recepcion Serenity Luxury Camp
Cher Ambassadeur Paulo, Merci de nous avoir consacré votre temps et de partager votre expérience avec nous. Pour notre famille Serenity Eco Luxury Tented Camp, il est très important de montrer à chacun de nos ambassadeurs (invités) comment nous vivons chaque jour notre philosophie. Notre expérience nous permet de continuer à croire qu'un sourire peut faire la différence. Merci beaucoup de nous avoir permis de prendre part à vos vacances sur la Riviera Maya. En même temps, nous vous invitons cordialement dans l’une de nos propriétés à Playa del Carmen ou sur la fabuleuse île HolBox.
Serenity Authentic Glamping Tulum offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces. Spa services, a terrace, and tour or ticket assistance are also featured at Serenity Authentic Glamping Tulum. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Xpu-Ha hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Serenity Authentic Glamping Tulum offers 30 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Beds feature premium bedding. This Xpu-Ha hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.
The hotel hosts a free manager's reception daily.
Mystic – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club – On-site theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Serenity Authentic Glamping Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
