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4.1 out of 5

"Fantastic hotel with great food options. Rooms where excellent " More

By a verified traveller on Tue 10 Sep 2019

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
£158* Per night/room 12 Apr - 13 Apr

Double Room Single Use, Sea View (Flexible)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Privilege Double Room Single Use (Non Refundable)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Privilege Double Room (Non-refundable)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Privilege Double Room Single Use (Flexible)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Twin Room, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at H10 Rubicón Palace. During your stay, you'll be within walking distance of Aqualava Water Park. Features include free WiFi in public areas and free self-parking, plus 6 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Janubio, one of the property's 5 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Indulge with body treatments, facials or thalassotherapy at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Just a 2-minute drive from Aqualava Water Park and a few minutes from Dorada Beach
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

H10 Rubicón Palace ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for H10 Rubicón Palace

Everyone (15) Couples (8) Family (2)
2 out of 5

Posted by on 23 Sep 2021

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5 out of 5
Fantastic hotel with great food options. Rooms where excellent

Posted by on 10 Sep 2019

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Comment from Hotel Management

10 Sep 2019 by The Management.

Dear guest, thank you for your rating and your words. We hope to welcome you again soon. Best regards.

3 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

26 May 2019 by The Management

Thank you for rating us.

4 out of 5
The hotel facilities are top class, the reception is beautifully kept. The pools are beautiful and the whole complex is very luxurious but the rooms are quite basic, the staff are wonderful and couldn’t do more for you. The food is a massive disappointment, even the themed restaurants are awful. We found almost everything we ate to be inedible. Would return but only on a room only basis and would eat in any of the resteraunts nearby as their food is a thousand times better.

Posted by on 10 Apr 2019

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Comment from Hotel Management

11 Apr 2019 by The Management.

Dear guest, thank you for gicing us your feedback. We really do appreciate your comments about the reception as well as the pool areas or the luxury found at the complex. We really take your constructive feedback about the gastronomy into account, since our main target is to improve every season, even if the general feedback use to be positive regarding this matter. Best regards.

5 out of 5
beautiful hotel great food didn’t have to leave the hotel

Posted by on 12 Jan 2019

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Comment from Hotel Management

14 Jan 2019 by The Management.

Dear guest, thank you for the feedback given. We are glad to read you have been so satisfied with the hotel. We hope to welcome you again soon. Best regards.

5 out of 5

Posted by on 1 Jan 2019

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Comment from Hotel Management

2 Jan 2019 by The Management.

Dear guest, thank you for giving us your rating! We hope to welcome you again soon. Best regards.

4 out of 5

Posted by on 9 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by The Management.

Dear guest, thank you for giving us your rating. It would be a pleasure to welcome you again soon.

5 out of 5

Posted by on 26 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by The Management.

Dear guest, thank you for your time to share your rating. We hope to welcome you again. Best regards.

5 out of 5

Family Holiday

Pros: Plenty of space in the building and the grounds
Cons: The clearing of used crockery at breakfast was a little slow and cutlery was hard to find.
Location: Great location and pleasant walk into town to cafes etc.
We were a family group of 9 ranging from 10-80. We all had a great time.

Posted by on 6 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by The Management.

Dear guest, thank you very much for giving us some feedback. Your words are very appreciated, we take it as a constructive feedback that will help us to improve in the future. We hope to see you again soon. Best regards.

4 out of 5

Nice welcome

Very nice food and surroundings Asia restaurant not great janubio is best but some grumpy restaurant staff otherwise lovely holiday

Posted by , from Scotland on 4 Dec 2017

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Comment from Hotel Management

7 Dec 2017 by H10 Rubicon Palace

Thank you for the feedback regarding the recent holiday with us. We are glad to read that you have appreciated the surroundings and janubio restaurant. We are sorry to read that you found some of the staff no friendly, as our weekly questionnaires show that exactly the staff is one of the greatest things about our Hotel. We hope to see you soon again in order to provide a pleasant holiday and we hope to gain a higher rating next time! Kindest regards The Management

All-inclusive Details

All-inclusive room rates at H10 Rubicón Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals, snacks and select beverages included
  • Limited gourmet or à la carte dining

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours

  • Access to on-site nightclubs included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • A la carte or gourmet dining is limited
  • Local non-alcoholic drinks and soft drinks included
  • Additional service charge accepted
  • Surcharge for premium or imported non-alcoholic drinks
  • Childcare not included
  • Surcharge for premium or imported alcoholic drinks
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Onsite live performances included
  • Room service not included
  • Minibar not included

Property Features

Some rates at H10 Rubicón Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. H10 Rubicón Palace offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A kids' pool, a fitness centre, and a sauna are also featured at the luxury H10 Rubicón Palace. Limited free parking is available on a first-come, first-served basis. A complete renovation of H10 Rubicón Palace was completed in June 2017. Smoking is allowed in designated areas at this 5-star Yaiza hotel.

  • 584 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

H10 Rubicón Palace offers 584 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers. This Yaiza hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio (furnished)
  • Deep-soaking bath
  • Minibar
  • LCD television
  • Satellite channels
  • Films for purchase
  • Combined shower/bath
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Janubio – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Tabaiba – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.

Sakura – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Boat tours nearby
  • Snorkelling nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Volleyball on site
  • Archery on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Staffed front desk
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Programme (H10 Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • H10 Rubicón Palace
  • H10 Rubicón Palace Hotel
  • H10 Rubicón Palace Hotel Yaiza
  • H10 Rubicón Palace Yaiza
  • Rubicón Palace
  • H10 Rubicón Palace Hotel
  • H10 Rubicón Palace Yaiza
  • H10 Rubicón Palace Hotel Yaiza

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.