20 Sep 2019 by Guest Experience Manager
Dear Sir, Guests are not encouraged to "invade other guests space or to occupy their sunbeds" this was an isolated incident due to an altercation with other guests as the reserved sunbeds which were left unused were occupied by other guests. This is an unfortunate incident and is the reason behind the 1 star commentary and use of "vigilante culture". An immediate alternative was sought by myself personally once we were made aware of the issue and sunbeds were provided. Regards, Chloé Binham
23 Jul 2019 by Guest Experience Manager
Dear Sir / Madam, First of all, I would like to thank you for taking the time in sharing your experience regarding your last stay with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your comments about the hotel and some of the details of our team´s service. I can assure you that this was an isolated incident, and I would like to apologize for this unusual accumulations of shortcomings. Of course, I have personally followed up on these issues, and we are taking the necessary measures to do an internal follow up with our staff to ensure that issues such as you have mentioned do not happen in the future. We are glad to hear that you had a lovely stay once the issues were resolved. It would be our pleasure to welcome you again in the not too distant future. Please do not hesitate to contact us prior to your next visit. Best regards, Chloé Binham Guest Experience Manager
18 Nov 2018 by Guest Experience
Dear P, Thank you for choosing the Hesperia Lanzarote once again! We hope to see you again soon. Kindest Regards, Guest Experience Team
18 Nov 2018 by Guest Experience
Dear Steve, We are sorry for the perception you had with the stay in the Hesperia Lanzarote. All the prices, rates and services can always be enquired through our email address, as well as through the message center of Expedia. We are sorry to read of your surprise for the prices of the SPA. Your observations about the service of our staff will be delivered with no hesitation. We always strive in order to bring the excellent service our guests are used to, and when it comes to a complaint like yours, we feel sorry for it. Our guests' feedback is the most important feature of our job, and we will surely take it into account for the near future. Hoping to see you once again soon, we wish you a lovely day. Sunny Regards from Lanzarote, Guest Experience Team
1 Nov 2018 by Guest Experience
Dear Lenka, Thank you for choosing the Hotel Hesperia Lanzarote and for leaving us your lovely opinion. We are glad that you enjoyed your stay with us! We hope to see you again soon. Do not hesitate to contact us for any information you may need for your next stay. Kind regards, Guest Experience Department
23 Oct 2018 by Guest Experience
Dear Avril, Thank you for choosing the Hesperia Lanzarote for your holidays in the island! It is a pleasure knowing that you enjoyed your stay. On the ohter hand, we are sorry to hear that the standard room and the prices were not as expected. We hope this had not affect your holidays negatively. We would be more than happy to welcoming you again and make your stay an excellent one! Kind regards, Guest Experience Department
22 Sep 2018 by Guest Experience
Dear Guest, Thank you for your excellent opinion. We would be more than glad to having you here once again soon. Kindest Regards, Guest Experience Team
19 Mar 2017 by Pablo Rey GM
Dear Guest, Thank you for having chosen the Hesperia Lanzarote Hotel 5* for your vacation in this beautiful island. We are already work to make sure the wi-fi is improved as soon as possible, and I hope this did not ruin your stay! We hope to see you again! Best Regards, Pablo Rey General Manager
All-inclusive room rates at Secrets Lanzarote Resort & Spa - Adults Only (+18) are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Some rates at Secrets Lanzarote Resort & Spa - Adults Only (+18) are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Secrets Lanzarote Resort & Spa - Adults Only (+18) offers its guests a full-service spa, 4 the outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 20441 square feet (1899 square metres) and includes conference centres. A library, a terrace, and tour or ticket assistance are also featured at the luxury Secrets Lanzarote Resort & Spa - Adults Only (+18). Free self parking is available. This 5-star Yaiza hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Secrets Lanzarote Resort & Spa - Adults Only (+18) offers 331 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a bidet, complimentary toiletries and a hairdryer. This Yaiza hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Worl Caé – This buffet restaurant specialises in international cuisine and serves lunch and dinner.
Seaside Grill – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Portofino – This restaurant specialises in local cuisine and only serves dinner. Reservations are required. Open daily.
Himitsu – This poolside restaurant serves breakfast and lunch. Open daily.
Barefoot Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
24-hour room service is available.
4 the outdoor swimming pools are on site along with an outdoor tennis court and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa & Wellnes Center has 8 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
This property's restaurants are open seasonally. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.